2 Slick4u
This was my first time going to Jersey Mike’s on 11/8/20 at 5:50 which is important because I want this review to reflect specifically on those working that day and time. I received better treatment and customer interaction here than at some high-end restaurants I’ve been to. It felt like red carpet treatment. Very impressed. I did have a phone in order and arrived early. Immediately I was greeted and the 2 guys I spoke with were eager to tell me about Jersey Mike’s and how good the food is and during our conversation they felt I’ve waited too long and gave me 2 free sub cards. I didn’t think I waited long but definitely appreciated the gesture. It’s nice to see employees taking pride in their work and company. It’s safe to say Jersey Mike’s takes care of the employees by the way they perform. The way the sandwiches are made seems the way of a Subway except Jersey Mike’s is so much better. We got a few cheesesteaks and Italians that were excellent and everything was fresh and one of my biggest problems at places when calling in an order is, they always screw it up. Not Jersey Mike’s. They made all the sandwiches just how I asked without having to ask me again how I wanted the sandwiches made. Plus it was very clean inside. I have nothing bad to say only a positive experience from the second I walked in, until the time I left. The owner or manager should let all these employees know what an awsome job they did. Jersey Mike’s on 5th street is an example how all employees should treat the customer while selling awsome food. Go online and check out the menu. They will make it just how you want it.
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Brandon Martin
Very disappointed in the service at this particular Jersey Mikes. Usually I love there speedy prep and delicious sandwiches, but this time was the opposite. Ordered through the app…got there 5 min later so i was fine with waiting however the person putting the sub together was very distracted by other coworkers, took long to prepare, when i got home realized she never put the vinegar oil mix on the sub! Disappointed in the overall experience…
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Jade
Worst jersey mikes I have been to. Ordered online, said it would be ready in about 15 minutes. Showed up at the pick up time and it took an extra 45 minutes only to find out they gave the order away to someone else. No apology, nothing, waited the extra time and the order was still made wrong. I’d like my tip back because this is the worst service I’ve had anywhere.
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Frenzy Punch!
I really like the sandwich that I had. If you’re reading this for the first time try their chicken bacon ranch sandwich. They’re expensive but that’s what you get with quality.
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Smallekins
This morning Jersey Mike’s was flooded with people! The two girls on duty were amazing. They busted their rears to get everyone’s orders down and made sandwiches in record time. From what I could see everything was correct and my order was absolutely delicious. The two Jersey Mike’s crew on staff this morning at the 5th Street highway location in Reading were exceptional. They made what could have been a frustrating wait for a sandwich into a satisfying experience. I will definitely be back.
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Rachel Peters
I have been to this location so many times, it has been a quick go to for my family, everyone could get what they want, granted there have been mistakes in the past that I never complained about, I understand it happens. Unfortunately my visit yesterday was not great at all. It gave me a 15 minute pick up time, I know it’s almost never ready on time so I always give another 10 minutes or so till I pick up, and sometimes I still wait, so I did show up later than the time they gave, this girl who I found out to be the manager called my name, only to inform me that they had no GF rolls available. Mind you I placed the order over 25 minutes ago, the regular sub was already made and in the bag taped shut!! She tried to tell me there was no time to inform me that they didn’t have any rolls available, I could have my cold sub placed in a bowl. The whole point of going to jersey Mike’s was so I could have an actual sub. She did refund my sub purchase, so one person would had a sub for dinner the other did not. I know alot of people may say just get it with no roll, she did offer, but honestly it felt like I just went back 18 years in time when I was first diagnosed with celiac disease and my only options were meat, potatoes or salads. A simple phone call would have allowed me to cancel the order, not waste my time or gas to go there to not get the order. I looked online when I got home and it said GF rolls were still available? The 5th St store really has gone downhill. Needless to say we ordered for the whole family a bit later (when everyone was home) and got subs from another Jersey Mike’s location only a bit further away. Definitely will not be going back to this location, and your so called manager really needs some training on how to deal with situations alot better!!
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E Hernandez
Best Italian sandwiches and California cheesesteak. A++++ Pricey but better quality sandwiches then subway and any other sandwich shop.
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Jill Caplan
I was there on Friday. There was only one woman working and there was a good amount of people for mobile orders and walk on orders. she handled everything amazing. Everyone’s sub was done correct and fast. I felt really bad for her for being alone. That woman needs a raise.
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Gabe Moss
1. The sandwiches are always spot on!
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Big D
Never any issues! Requested extra meat and it sure was loaded! Gluten free are always made carefully and never any issues for my lady …. Thanks keep it up
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