Counter-serve chain specializing in sub & club sandwiches, plus signature potato chips. Based on 421 reviews, the restaurant has received a rating of 3.2 stars. Price $
✔️ Dine-in ✔️ Drive-through ✔️ No-contact delivery
Address:
1337 Powers Ferry Rd, Marietta, GA 30067
Phone: (678) 324-3630
Hours
| Sunday | 10 AM–10 PM |
| Monday
(Labor Day)
|
10 AM–10 PM
Hours might differ
|
| Tuesday | 10 AM–10 PM |
| Wednesday | 10 AM–10 PM |
| Thursday | 10 AM–10 PM |
| Friday | 10 AM–10 PM |
| Saturday | 10 AM–10 PM |
Photo Gallery
Reviews
Samuel Hozan
Jimmy John’s Spicy East Coast Italian sub …
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marilynn mcnair
i went in on monday around lunchtime having driven on the freeway to get to this location. i only came that day because i wanted to use to app to get a $1 off for a promotion. i ordered in my car in the parking lot. when i went inside i realized the $1 off had not been taken and i asked how could we remedy this and i was told i had to order on the app….which i had. then i was told they didn’t know what i should do, so i said i’d cancel and reorder. at that point they were on to the next customer without acknowledging whether that was the thing to do. i went to my car and cancelled my order and reordered my sandwich. when i came back into the store, there was a different person at the cash register and i said i wanted to pay for my sandwich. i explained i had a previous order moments before and now had a new order. it seemed confusing to that person and then a mean looking woman who i noticed angrily making sandwiches earlier pipes up to say ‘did you cancel your order? we don’t have a new order for you.’ this was the only time anyone asked me a question. when i repeated that i’d reordered and wanted to pay she snatched the ticket she had nearby and told the person waiting on me ‘she canceled her order! she needs to reorder!’ i said maybe the system hadn’t caught up yet and i stepped to the side for another customer. then another person behind the counter who had spoken to me about his lack of knowledge about how to obtain my $1 off said ‘we don’t have an order for you.’ he didn’t remember me from 7 minutes earlier! there were only 3 customers at that time and one was me! my order ticket came up and i was able to pay for my order. i didn’t ask any more questions as i could see they were so busy talking to each other and not directing their attention to me as a customer or asking me anything, just assuming i was wrong, i left them to their own devices. i work in hospitality. no customer should be left feeling as if they are unseen and especially unheard. i was quite taken aback by the sheer lack of care and customer service. i usually give great reviews because i love to talk about great experiences. but not at this place. their energy and rudeness was dismissive. they could have taken the 20 seconds to ask me a question that would have helped us all. i will go to the sandwich shop in my neighborhood where people don’t treat customers this way. oh, and they left the cheese off my sandwich, even though it was on the ticket. never again!
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Devon
I really hope the individuals that work in this store on a day to day operation really find their true calling because this isn’t it. As far as the “owner operator” please for the love of everything either find more people or transition to a drive-through only location. We constantly order ahead, so we don’t have to wait and then consistently have to wait 5 to 10 minutes for our food. I want to make it very clear we don’t fault the people in store because it’s out of their control. But as the owner or operator, if you are reading this, then you need to have these peoples back more even if it comes down to you working a shift or two. Step up, make the necessary changes, and keep rolling.
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Stacie
I actually needed to pick up a very large order first thing in the morning before this store typically opens. High five with this staff being on ot and having everything ready to go for me. They loaded my car and made sure all was accurate. Great job!
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Walter Pomp
Was a regular but will never buy from this Jimmy Johns again. Very rude staff who need proper training in conflict resolution. They are blaming me for a delivery driver losing my order. When asked to talk to manager; he didnt have time for me.
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Adrienne M
Placed an order through the app and it still took almost an hour. Asked for condiment packets for a “giant” sandwich, but I my received one of each.
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Shon Singleton
Awful service at this location. I placed an order and they called 45 mins later to say that the delivery will be cancelled because it is 20 mins away!! The Manager was rude! And they hung up on me after I was pleading with them to fulfill this “Business Order”!
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Rafael H.
I’ve been to a lot of Jimmy John’s but this one hands down has been my best experience. The staff was extremely helpful and courteous. The management was amazing very thoughtful too.
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Journee Starks
Arrived via drive thru and was advised AFTER I placed my order that there was no ice. I would not have purchased a meal, if I had known that fact prior to. My sales ticket#287.Though the cashier was apologetic, this is an indication of poor training and management.
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Linda Moore
Only gave them a 4 but it was my 1st time ever going 2 a Jimmy John’s wasn’t bad
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