Counter-serve chain specializing in sub & club sandwiches, plus signature potato chips. Based on 208 reviews, the restaurant has received a rating of 2.7 stars. Price $
Address:
2941 Paces Ferry Rd SE, Atlanta, GA 30339
Phone: (770) 874-3285
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Reviews
Cori Jones
Drivers are always pleasant, but nearly always take an hour to deliver. My order has rarely had any issues when it arrives, but it takes so long to get here that I’m just over it. I think this may be my last order with this JJs. I frequently order from the JJ downtown, and get my food “freaky fast”. I’m *certain* they have a much higher call volume, and yet they have it together. I really want to support the nice drivers that deliver, but it’s very hard to spend my money when I know I won’t get it in a timely fashion as advertised.
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Kenya Shanice
By far the worst jimmy johns I have ever encountered. Horrible customer service. Employees never answer the phone and when they do they’re rude and unpleasant. Delivery is NOT freaky fast and very unreliable. If you have somewhere to be or on any sort of time constraint do not order from them. Several times I’ve ordered my food took OVER an hour and thirty mins to come. Then they have the nerve to be upset if you don’t tip them. Here’s a tip- provide better customer service!!! Maybe!? If I was the owner of this place I would clean house and hire an entire new staff. Because the employees are running this business down. Look at the reviews… it’s very clear.
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Jeremy Warren
DO NOT ORDER FROM HERE.
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Christine Fairbanks – Wilson
Two stars is ONLY for the food. The quality is still consistent with other Jimmy John’s locations. I’ve been a JJ lover since 2003 and in 3 different cities, but this location has the absolute WORST delivery, so head inside if you want to be served properly. The first time I ordered delivery, it took nearly an hour and a half because the driver got lost and didn’t have the patience to call me to find my apartment so he left and delivered other sandwiches. Today, my order took an hour to be delivered, but they left off an item I had paid for…so waited another 40 minutes for the left-off item. Do NOT order delivery if you can help it. Usually Jimmy John’s is at your door within 15 minutes. With this location, you might as well order pizza.
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Terri Powell
Not as fast as they once were. And today it took at least 6 calls before someone actually answered, the phone would ring several times then hang up. I placed an order for a sandwich add peppers and cut it in half with a large Coke, the guy who took my order said it would be 30-35 minutes. The driver arrived in an hour + 10 minutes, without my drink and the sandwich did not have the peppers I requested nor was it cut. A major inconvenience when I placed an order for delivery because I’m at work and can’t leave.
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James Austin
Horrible customer service inside the restaurant. Lady behind the counter was very short and got my order wrong. When I came back in she quickly asked me “what’s wrong” with an attitude in front of another customer then quickly made my sub alongside their order which was also then wrong. Came back in again and once again in front of a bunch of people she scoffed “what’s wrong now?” And then proceeded to hand me the items in a cup that she left off as if I’m making my own sandwich. No mask or gloves on either. Extremely un professional and bad day or not you don’t treat customers like this if you’re in the service industry. Seems to be a pattern here. Will never be coming to this location again and this was my first time here..
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Vonche’ Leigh Mclemore
Horrible customer service. Never received order. Placed order at 5:30, called restaurant at 6:15 to follow up since they close at 7. Was assured that order was on the way. Called back at 6:50 and was told order was delivered and sitting outside. It wasn’t. The order tracker was never even updated to “Delivered/Complete” status. Was still on the phone with restaurant when I went checking outside and they were rushing me off the phone since they were closing. Half heartedly offered refund.
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Brittany Martin
This is the worst delivery service I have ever experienced. I order my sandwich at 2:36pm and it was received at 2:37pm. The tracking system told me my order was out for delivery when I checked at 2:55pm. At 3:20pm I called and the manager informed me that her delivery driver was on the way back and that they were short staffed. She offered me a sandwich coupon which I accepted. Fast forward, after calling once again, I did not receive my sandwich until 4:30pm and had not one coupon was in the bag. I tried to call the location back and received no answer. I will NEVER order from here ever again.
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ATL Urbanist
Easily the worst Jimmy Johns I’ve ever ordered from. Jimmy Johns is known for their “lightning fast” delivery, and they almost always live up to it with great customer service, but this place is ROUTINELY an hour+ late and calling doesn’t help in the slightest. I suppose it’s my fault for even continuing to order from this location, but unfortunate it’s the closet to work. Corporate should pull this franchise. It is single-handedly diminishing the brand.
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Becky Schumaker
I ordered delivery online at 12:53. By 2:30, I hadn’t received it yet, so I called the store. They said driver had already left and should be there any moment. By 4, again, nothing, so I called, and they said the order had already been voided. Perhaps the delivery driver didn’t like my tip amount and decided not to deliver? Who knows.
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