Counter-serve chain specializing in sub & club sandwiches, plus signature potato chips. Based on 218 reviews, the restaurant has received a rating of 3.9 stars. Price $
✔️ Dine-in ✔️ Drive-through ✔️ No-contact delivery
Address:
397 Waller Ave, Lexington, KY 40504
Phone: (859) 231-0083
Hours
| Sunday | 10:30 AM–1 AM |
| Monday
(Labor Day)
|
10:30 AM–1 AM
Hours might differ
|
| Tuesday | 10:30 AM–1 AM |
| Wednesday | 10:30 AM–1 AM |
| Thursday | 10:30 AM–1 AM |
| Friday | 10:30 AM–1 AM |
| Saturday | 10:30 AM–1 AM |
Menu
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Reviews
William Picone
On August 4th, around 7 pm, I placed an order. I waited about an hour for my food to show up only for it to be missing a sandwich. I get that deliveries can get backed up, that’s not the issue.
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MakeupanMatcha
It’s a good thing the employees don’t install elevators or work with heavy machinery. I have never in my life seen a place that messes up things as frequently as they do. Every time I order I think I must have left something off my sandwich but it is always on the receipt. (For example my extra sprouts has been NO sprouts, or my no tomato still has them all over it.) I know that sometimes people get busy but if I am paying almost $10 for an “unwich” and some chips I do expect accuracy…
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PorkNbeans
5 stars for being the only place with a public restroom in the whole shopping center. Pretty clean too.
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kelly pedigo
Awesome experience. Staff was very kind, and was food was ready in a blink of an eye. Delicious as always!
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Ryan
Best Jimmy John’s I’ve ever been to. The lunch crew is awesome!
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Shelbi Lemieux
This place never disappoints! I order online and they always get my order right. And the one time I was handed the wrong bag they were super kind and fixed it immediately. I love coming here for lunch and will be back!
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Sam Gambrel
A simple mistake of forgetting to put no tomatoes when ordering a sandwich has put a bad taste in my mouth, literally and figuratively. We asked them to remake the sandwich but they refused. I will think twice about ordering a meal in this location. God forbid you ask them to remake something.
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Jeremy Hawkins
If I could give a 1/8 of a star I would. This store is a joke. I have ordered and or tried to order from them multiple times. And they always seem to have a excuse of why they can’t deliver or like tonight I called from multiple phones multiple times and every time someone would pickup and immediately say I can’t hear you hello and hang up. Do not call this store and I hate it for those of us that like jimmy John’s because we can’t order from another store the company policy will not allow it which makes no sense. I’m sure with this customer service happing so often they want have a store on Waller for very long. And maybe then I’ll be able to order from a location that will answer the phone all the other locations in town will answer the phone they just are not allowed to take your order.
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Jordan Alexander
This review is 100% on management. Running a store that proclaims freaky fast delivery and only keeping 1 delivery driver on hand is ridiculous. Twice now I’ve ordered from here to half an hour later realize my sandwich hasn’t even left the store cause they’re backed up.
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Katie Weaver
It took this store 81 minutes to get me my sandwich, even though my location is .7 miles away from this store. I attempted to call and cancel twice to get a refund as I no longer even wanted the sub it had taken so long, and the store manager, Andrew, rudely told me that I did not qualify for a refund on my order even though the customer service I received was despicable. Management at this location is terrible – if you run your whole business on the motto of “freaky fast subs,” how can one order take 81 minutes?
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