Counter-serve chain specializing in sub & club sandwiches, plus signature potato chips. Based on 48 reviews, the restaurant has received a rating of 3.4 stars. Price $
✔️ Dine-in ✔️ Drive-through ✔️ No-contact delivery
Address:
930 Louisville Rd, Frankfort, KY 40601
Phone: (502) 699-2330
Hours
| Sunday | 10:30 AM–9 PM |
| Monday
(Labor Day)
|
10:30 AM–9 PM
Hours might differ
|
| Tuesday | 10:30 AM–9 PM |
| Wednesday | 10:30 AM–9 PM |
| Thursday | 10:30 AM–9 PM |
| Friday | 10:30 AM–9 PM |
| Saturday | 10:30 AM–9 PM |
Reviews
pinki3 hopper
We have ordered from here before and other stores as well. We ordered a “Little John”, a smaller version of the regular sandwiches. Since we have had it before, we knew what to expect. Instead, we received (see photo) this.. I received a refund because I know what this sandwich is supposed to be and it definitely isn’t this. The manager offered to remake it, but I declined because I could see a clear box above their sandwich station with more tiny loafs for “Little John’s”.
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Laura Long
I accidentally ordered from this Jimmy John’s instead of the one my side of town, online. They brought it anyway even though it was out their district, because at the time I didn’t have a way to get it after they have already prepared it, thank you so much! You all are awesome and appreciated!!
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Tonua Carano
This is the worst Jimmy John’s I’ve ever experienced. I am a frequent customer. My husband and I order at least once a week and often 2-3 times per week, and it has been the same anywhere I lived within delivery distance. However, I’m done with this location. They consistently get my order wrong. I would say at least 60-70% of the time, we’re missing one or more items, we’ve received the wrong item, a sandwich isn’t made as requested, or we just receive the wrong order entirely. We have called many times to either get a refund for the missing items or have them to bring us the actual item we ordered. We’ve gone down to the store several times to let them know how frequently they get our order wrong, but nothing changes. Today, we ordered food and the delivery driver actually said the words, “We got your order right today,” so that gives you an idea of how often they get it wrong. Except it wasn’t right. It was missing chips. We had redeemed a free chips reward so it didn’t cost anything, and I didn’t call to complain. I’m tired of complaining. I try very hard to be polite and considerate when I tell them what’s wrong because I don’t believe screaming at people helps a situation, but this was my last straw. No matter how many times we ask what they do to ensure the order is correct and let them know how often it’s wrong, it doesn’t change. In fact, it has gotten worse.
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Hannah Neville
Every time we order from here some thing is wrong. Today was the last time we will be going to this specific location. I ordered a sandwich, the way it came, nothing changed and half the toppings were missing. I had to go to the counter three different times to put my own sandwich together the way it should have been to begin with. Very disappointed in the laziness of the employees, especially for how much a sandwich is there.
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Lori Alvey
Consider yourself warned — this is the slowest Jimmy John’s in human history. I just spent 20 minutes in the drivethru to get one sandwich. When I got to the window, they somehow had lost my order between the speaker and the 10 minutes it took me to get to the window after that. This place works at a glacial pace when it’s empty, and it’s not even worth a visit if it’s busy. If you’re working in downtown Frankfort, save yourself time and just drive the extra distance to the store on Versailles Road or have your sandwich delivered.
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C J
My sandwich literally has ice in it. I also asked for extra hot peppers didn’t get any at all. This is my fourth time and they have gotten my order wrong three of the four times kinda upset probably won’t be back.
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Tingle Travel Agency
We enjoyed our sandwich and pickle from JJ. I try not to eat as much bread, so we went with an Unwich (lettuce wrapped). The only thing that would have enhanced, is the lettuce wrap part being a little thicker (the JJ in Lexington does it that way). We will definitely go back. Ordered in the app, went through the D Thru and waited awhile, but they did well.
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Alexus Hall
Jacob and Matthew had the best customer service that I have ever seen. They were very respectful and friendly. I had a huge order and they did amazing. The food was delicious. This was my first time at JJ’s and they made me want to come back.
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WITZEL CABRERA
Even when it’s not busy my order wasn’t made the way I wanted it to be. To follow simple instructions really says something about the staff. Hopefully in the future they’ll do better.
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Richie D.
Just wanted to say one employee that works here… I think his name is Jacob. That guy knows how to throw a sandwich together! One of the best tasting sandwiches I’ve ever had through any Jimmy John’s or other rivals! He’s got the magic touch when it comes to Jimmy John’s cold cuts.
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