Counter-serve chain specializing in sub & club sandwiches, plus signature potato chips. Based on 258 reviews, the restaurant has received a rating of 3.9 stars. Price $
✔️ Dine-in ✔️ Drive-through ✔️ No-contact delivery
Address:
715 N Cable Rd, Lima, OH 45805
Phone: (567) 712-6556
Hours
| Wednesday | 10 AM–10 PM |
| Thursday | 10 AM–10 PM |
| Friday | 10 AM–10 PM |
| Saturday | 10 AM–10 PM |
| Sunday | 10 AM–10 PM |
| Monday | 10 AM–10 PM |
| Tuesday | 10 AM–10 PM |
Photo Gallery
Reviews
Team Mangini Real Estate LLC
When we ordered, the gentleman didn’t say much. I had to ask him what size he rang us up for, then I had to ask if that came with a drink or if that was just the sandwich…. I would have expected to be asked if I wanted the meal for the upsell(which I wanted).
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Allison Fox
I ordered 2 standard sandwiches through the app at 11:45am on a Friday. After getting confirmation that the order was received at this store, I waited one hour before calling to check in. The person who answered said they were “slammed” and hadn’t made the sandwiches yet, plus their one delivery driver was “out with 5 other deliveries” but would be back to take my order out soon. They also said if I “didn’t feel like waiting” I could just come down to the store to get them myself (this is after already paying the delivery fee with a generous tip through the app). I said that wasn’t possible and I would continue to wait if they would in fact be delivered in a reasonable amount of time from then. Another full hour later, still no sandwiches and no communication from the store. Upon calling a 2nd time (a full 2 hours after the order was placed), the same person answered the phone and said they still hadn’t had a chance to make the sandwiches. When I asked for a voided order and refund, he said the delivery driver was already out with my order and there was nothing he could do to void it. The food never came, they refused to refund the order, and the customer service was abysmal.
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Cody Austin
I am giving this 5 stars based off the employees handling of my complaint. They took well over an hour to deliver our 2 sandwich order. I am not satisfied with the time it took. Jimmy Johns advertises itself as being “freakishly fast,” however, nothing was fast about this order. I called after 1 hour, the delivery driver actually answered. He apologized for the delay, he did not deflect, he assured we would get our order soon. He explained he is here going to college, and apologized again. He was genuine. Based off how he handled our inquiry/complaint we tipped him an additional 20 dollars. He was very happy, smiled, and apologized again in person. This was from the 715 N Cable Rd. Lima, OH location. His name is Derek. He did a great job handling the inquiry. He should be recognized for his customer service skills. You have a genuine employee with Derek. He was not rude or combative, customers like feeling that their concern was heard. Derek did just that. This review is based solely on Derek’s handling of our complaint. I am disappointed in how long it took, however, I do not believe Derek is to blame.
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Danni Sheeter
I don’t know what the food was like because we didn’t get past the rude worker in the drive thru… who… “wasn’t gonna be there all night” waiting on us… at 8:30 when they don’t even close until 10…. she probably should have covered her microphone before talking bad about the customers … oh well… I’ll take my money elsewhere!
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Adam Mengerink
Only time a year I go to Jimmy John’s. I love the chicken Cesar wrap, that’s I Ly available during the summer.
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Jake Mazzella
Placed a deliver order just after 10am. By 11:15 the app still said “order received” so I called. They said they didn’t have a driver and wouldn’t have one until the evening. So they saw my delivery order, knew they didn’t have a driver, and never called me to tell me that. Like really?
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J NELSON
Least consistent JJs I’ve ever been too. I know Jimmy from my college days; he’d be less than thrilled with this location.
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Donnie Spencer
1 hour 10 minutes to get my food . The Food is amazing but not sure worth the wait will give more star because food is good.
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Cloe Nolen
Love JJ’s as usual but the biggest complaint is that they were horribly slow and we were the only ones there. The girl didn’t really seem to care about getting out food out in a timely manner. Normally wouldn’t complain about slow service but being fast is what they are known for so I had to take a star away for that.
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Crystal Schrock
Jimmy John’s delivery my order on May 22, 2022, through door dash that day I ordered #1 Pepe and Gargantuan both sandwiches were great and enjoy them delivering there products. They always do a great job. Thanks Jimmy John’s
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