Counter-serve chain specializing in sub & club sandwiches, plus signature potato chips. Based on 111 reviews, the restaurant has received a rating of 3.7 stars. Price $
✔️ Dine-in ✔️ Takeout ✔️ No-contact delivery
Address:
5373 Crooks Rd, Troy, MI 48098
Phone: (248) 952-1660
Hours
| Monday
(Labor Day)
|
10:30 AM–7 PM
Hours might differ
|
| Tuesday | 10:30 AM–7 PM |
| Wednesday | 10:30 AM–7 PM |
| Thursday | 10:30 AM–7 PM |
| Friday | 10:30 AM–7 PM |
| Saturday | Closed |
| Sunday | Closed |
Reviews
Shane Felten
Ordered here online several times over the last month and here’s my take. If you ask for extra of any of the freebies, they won’t do it. If you modify the sandwich in any way (either adding something to it that doesn’t normally come on it or selecting for it to have none of a particular ingredient), they’ll do it right about 1/3 of the time. About half the time they’ll do some of the modifications and miss others. I’ve already stated that if you ask for extra of a freebie it won’t happen.
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Cher Cant
By the way, the corporation which owns the Jimmy John’s franchise is Inspire Foods. They are good corporate citizens.
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Samuel Mada
Normally nice guys but today they were not. Cant try new sauce and cant pay for it on the side? How are you suppose to know if it’s any good? He told me buy the sandwich and find out. So Rude!! Why cant you buy a side of sauce? Dumb
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t. carney
Employees bent over backwards today to make sure I got my birthday freebie! Super kind & sweet. Thank you ❣️
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Nick Forte
Unfortunately have no choice but to leave a 1 star review. I placed my order at 4:37pm on a Thursday. Went to the store to pickup at 4:55pm, and the door was locked and the store was closed. The posted hours in the JJ online app were open till 6pm, and they accepted my online order and charged my order. I get that there are still staffing issues post COVID, but why would you accept my order, and charge me? Why not post updated hours? Why waste customers time? This erodes all trust in consistent hours, and we for one will not be back here.
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john ryan
It took 1/2 hr for them to make and delivery a sandwich across the parking lot from their location at 3pm when they should have no other customers. Not freaky fast, that’s for sure.
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Om Khuperkar
very friendly staff + quick order
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Kathryn G.
Jimmy John’s no matter which location you go to is usually consistent with their sandwiches. Unfortunately the level of service at this location is below average. The employees are very nice, but they cannot handle the lunch rush. More than once I have ordered via the mobile app and returned to my office to find out I was given the wrong order. It’s a PITA to walk back there after I already arrived back to my desk, but they usually take care of the mistake promptly. Today the employee argues with me. On the mobile app, I ordered a #15, Tuna Club unwhich. Uniwhich’s are my go to selection 95% of the time. At this location you have to wait in the regular line when picking up your order, which doesn’t seem right being that it was ordered ahead of time and it is likely already ready to go when arriving. So I waited in line and picked up my order. There is an option to put a name on the sandwich when ordering on the app, so I always put my nickname there and when I pick up my order I use this name. They can never figure out which one is mine because they don’t look at this part of the receipt I guess and then claim they don’t have an order under that name. anyway, that’s no big deal I guess, just a small annoyance. So, I walked back to my office and sat down to eat lunch. I opened the bag and saw that there was bacon and turkey in the unwhich, so 100% wrong…AGAIN. This is the 3rd time this has happened. I walked back to JJ’s and told them the order was wrong. I handed them the receipt and the bag. The employee at the sandwich making station argued with me that they gave me the right item, while he was looking at the receipt. He asked what was wrong with it and I said there is bacon in it. He said “We gave you the right order, #16.” I then responded back that I ordered the CLUB TUNA. Looking at the receipt he immediately became quiet and then made the correct item. He said he put a bag of chips in the bag for the inconvenience, but honestly he should have kept the chips, because I did not ask for anything more and they will likely be thrown out. I walk back to my office again. I opened the wrapping and yes, it is right now, but they basically gave me a dang salad, NOT A WRAPPED UNWHICH. The lettuce cannot even fit all the way around to wrap properly and now I am eating my sandwich in bits and pieces and it is a mess. I am beyond annoyed with this place. They should be used to a daily lunch rush based on their location surrounded by several professional buildings, and I did not appreciate the employee arguing with me that initial order was correct and then hands me something barely considered an unwhich. Just beware and make sure to check your food before you walk out the door.
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Mark Cooper
Pleasant person taking my order on phone, picked up in person and ready on time, store looked clean and people working were helpful, 2 sandwiches fresh and delicious.
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Johnna Wadelin
My drivers have been friendly, but this particular Jimmy John’s is nowhere near freaky fast. Several times in a row now it’s taken over an hour to get my food, even though I’m a two minute drive from the place. (Though I realize I’m not the only customer)
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