Counter-serve chain specializing in sub & club sandwiches, plus signature potato chips. Based on 212 reviews, the restaurant has received a rating of 3.7 stars. Price $
✔️ Dine-in ✔️ Takeout ✔️ No-contact delivery
Address:
5465 Mills Civic Pkwy #125, West Des Moines, IA 50266
Phone: (515) 440-6666
Hours
| Sunday | 10:30 AM–9 PM |
| Monday
(Labor Day)
|
10:30 AM–9 PM
Hours might differ
|
| Tuesday | 10:30 AM–9 PM |
| Wednesday | 10:30 AM–9 PM |
| Thursday | 10:30 AM–9 PM |
| Friday | 10:30 AM–9 PM |
| Saturday | 10:30 AM–9 PM |
Reviews
Abby Pollpeter
It’s actually impressive how slowly these workers make sandwiches. I feel like you have to try to be that slow. I have never seen people moving more like sloths in my life.
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Marena Garcia
This place is beyond unwelcoming besides a few people that actually bother to help their customers, the MANAGER on the other hand beyond selfish and rude . Honestly what is so wrong with iowa how in earth’s name do u become a manager and you’re disgusting rude what happened to putting customers first so u basically hire people or tell them oh u have to do this in order to work at establishments like this but once you’re employees do so you’re disgusting rude to not only them but the PEOPLE THAT HELP KEEP YOUR PAYCHECK GOING! I will be contacting your head of department myself since I was a mystery shopper ! I’ve worked in fast food for over 9 years and I’ve been across rude people as yourself but hearing it first hand was beyond overboard I expect the same attitude and kindness from management not just employees there was also a really disturbing oder coming from this shop I also notice leakage and other things that I’ll just be telling you’re corporate about this place doesn’t deserve a five store not even three , not even one how disgusting and sad you must be to be manager!
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Shana Subdon
If I could give it a zero rating I would! To the girl working/ answering the phone during the evening shift, around 7:15 pm, 6/20/23 at the Mills Civic, West Des Moines location…this was the absolute WORST customer service I have ever had. I never leave bad reviews, so it was that bad!! I placed an order thru Uber Eats, not directly with the establishment. Apparently Jimmy Johns still delivers for Uber Eats delivery services, yet for the second day in a row..they didn’t have a delivery person. So why the heck are we paying jacked up prices thru Uber Eats for jimmy john delivery if they don’t have drivers personally? Anyway…. So I said ok, I’ll pick it up and order by phone, and I was immediately hung up on. I called back and said you hung up on me when I was about to order, and it was nothing but an argument. She was extremely rude, short, and was absolutely terrible!!! This is probably the reason yelp reviews for this location is a 2. I’ll be contacting the general manager for this location as it was that bad! She refused to give me her name, or an ID number and said she was apparently the manager, when I asked for one! Went to the university location and was nothing but a pleasant experience!!
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Peter Compiano
Do NOT order delivery from here. Freaky fast? More like FREAKY SLOW.
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Space Toast
In the past, this Jimmy John’s location has been a favorite. Last three visits have been somewhat disappointing. Little things like running out of cookies, running out of lettuce for unwiches, and not labeling the different sandwiches.
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Michelle Kilore
I’m deeply impressed with this great place! They got my last minute catering order done quickly and with precision. Year ago this place didn’t care but now it’s a turn around! I don’t know you guys got new owners or what but I see way too much improvement. Thank you everyone!
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Jen Sweeney
This store is so slow. Takes over an hour for my sandwich to arrive, when I live less than 5 minutes away from the store. The staff is rude and disrespectful over the phone.
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Field Tree
This location went above and beyond for me. I stopped on my way home from work. There was a sign that they were closing earlier on the drive through due to staff shortages. I pulled up to the drive through right at or very close to the time they advertised that they were closing. The guy came up on the speaker and I explained that I just saw there sign and would go somewhere else (knowing my wife would be disappointed because she was very pregnant around then time and was craving Jimmy John’s, I did not tell the staff this and understood their situation). The gentleman on the speak said it was fine and just to order and they would take care of me. He was super polite and didn’t make me feel like I was inconveniencing them at all. I really appreciated this and so did my wife. This location stepped up in a big way without even knowing. So thank you to the staff at this location you represented the chain well along with this location, we will for sure be going back!
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Cheryl Fontanini
We had a large order for 22 people. We found the staff to be very efficient and friendly! And they got every single order correct!
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Erica Arndt
We order from this location quite a bit. The last handful of times we’ve ordered we’ve had terrible experiences. Delivery times are always a bit lengthy and things are forgotten almost every time. This last time they had forgotten chips and we called and they said they would have some sent out right away with a complimentary cookie. After about an hour i call without ever receiving them and just asked to be refunded for the chips as my husband i had already ate. My husbands sandwich was drenched with oil which made the bread too soggy to eat. We will not be ordering for a while.
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