Counter-serve chain specializing in sub & club sandwiches, plus signature potato chips. Based on 88 reviews, the restaurant has received a rating of 3.1 stars. Price $
✔️ Dine-in ✔️ Takeout ✔️ No-contact delivery
Address:
240 W Army Trail Rd, Carol Stream, IL 60188
Phone: (630) 407-0011
Hours
| Sunday | 10 AM–9 PM |
| Monday
(Labor Day)
|
10 AM–9 PM
Hours might differ
|
| Tuesday | 10 AM–9 PM |
| Wednesday | 10 AM–9 PM |
| Thursday | 10 AM–9 PM |
| Friday | 10 AM–9 PM |
| Saturday | 10 AM–9 PM |
Reviews
Michael Adams
Had to go back after realizing was charged $84 for a veggie sandwich!! Employee must have added their own tip??
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Renee Benson
Have to give a shout out to my favorite and definitely fastest Jimmy Johns ever! I love the veggie sandwich from there and for some reason my unsweetened ice tea is to die for! I don’t know how everything and everyone is so great at this location, but I am here for it . Thanks !
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Domenica G
This was a slim 4. Barely a slice of turkey. Where is the meat?
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Mrs. RAZ
Ordered online customized sandwiches. Still missing cucumbers, onions and mayo packets and napkins.
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Elizabeth Adina
Oh boy! I forgot some of my order so I called and asked for my money back. A worker said they would credit my account. Fast forward I get a phone call five minutes later from the Jimmy Johns manager he did not leave me a name however he sounded very very young, proceeded to tell me no his driver did leave my entire order. I went back on my video camera to notice that he did not. I apologized to the manager saying sorry for the trouble however they did not and I can show you the camera. He told me no that’s fine and just hung up when I told him I had a camera. Probably wouldn’t call customers insinuating that they are liars. Shop somewhere else terrible customer service!
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Karen Esposito
Thanks Jimmy John’s (being sarcastic)for making me very deathly ill.
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Suzanne Chang
Customer service at this location is terrible! Starting from the order taker all the way to receiving the order “not so fast” and the terrible managers they have running this store! Charged me for items I didn’t want and then forgot to include items I did order, but manager insisted she personally put them in the box. The box had zero room to fit anything else! Rebecca tried to be courteous and offered me credit and then some other supposed manager name Jennifer came on the phone was rude and said it’s one or the other!! WHAT? I ordered 3 combos, which comes with chips and a 22 oz drink, order taker kept asking what kind of chips, I repeated it back to him 4 times and STILL got it wrong! Then manager forgets to take me off mute or hold and I can hear them complaining about my order and blaming me for “mumbling”. So effing rude!! If he didn’t hear me or understand what I was saying, he should’ve asked me to repeat myself like he had me on hold to fix his computer! I normally love JJ but this location is the most disappointing store EVER! I will NEVER order from this location ever again! I’d rather drive the extra 5 miles to the next location just to get that love in my order!
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Jake stanford
I just picked up a sandwich from there and I was Surprised how I was treated. The man taking my order continually talk to someone else who was picking up an order at the same time he was trying to talk to me about my order. I then asked for a napkin so I could use it right away and he continually told me to get it from the other end of the counter. Two times I asked him for one even while he was at the other end and he still wouldn’t give me one. If the stores sales are not good it’s likely because of the rudeness of this individual. Please just take a minute to deal with the customer that you have in front of you. Thank you.
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Jessica Rivera
If you’re going to offer curbside maybe actually do curbside? If people use it there’s probably a reason.
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Darnell Johnson
My fiancé ordered from Jimmy John’s today and it was a horrible customer service experience. Firstly, the guy taking her order kept saying his system was shutting down and it took close to 10 minutes to even place the order. We ordered 3 combos which include a 22 ounce drink, which is posted on the flyer and the website. The guy kept asking her what size and she kept saying 22 ounce that comes with the combo. Needless to say, he still charged us for a large. It took over 30 minutes to get our order and the chips were not even in the box. So we called the store. The manager said she put the chips in the box herself, which was a lie because there was not even room to put the chips in the box. After going back and forth with Rebecca and Jennifer about the order, Rebecca offered us a $10 credit. So we said thank you and my fiancé stated that we still wanted the chips because we paid for our order and they were part of the order. Jennifer jumps on the phone and says that they can not give us the $10 credit and OUR chips that were paid for. She said it was either one or the other which makes no sense, since the order was missing chips, the drink was the wrong size, we were charged for large size we never asked for, the order was over 30 minutes late, the manager doesn’t want to rectify the situation, poor customer service, and even hearing the order taker in the background saying he could barely hear her because she was mumbling the entire phone call, which was another lie. Oh, and my sandwich was so flat like someone laid something on top of it and her sandwich seems like there was no thought put into it. Never again will we buy from this location 1 minute from our home. We rather go outside of the area. Lastly, Jennifer removed the $10 credit from our account and told my fiancé to “contact corporate then”, since we asked for the corporate number. Thank you Jimmy Johns for having two incompetent managers and employees who can’t mute the phone for ruining your good name and having this word of mouth spread more than you can believe! It’s been 20 minutes since the complain and still no chips!
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