Counter-serve chain specializing in sub & club sandwiches, plus signature potato chips. Based on 143 reviews, the restaurant has received a rating of 3.5 stars. Price $
✔️ Dine-in ✔️ Takeout ✔️ No-contact delivery
Address:
2785 Ridge Rd, Rockwall, TX 75032
Phone: (972) 722-2773
Hours
| Wednesday | 11 AM–10 PM |
| Thursday | 11 AM–10 PM |
| Friday | 11 AM–10 PM |
| Saturday | 11 AM–10 PM |
| Sunday | 11 AM–10 PM |
| Monday | 11 AM–10 PM |
| Tuesday | 11 AM–10 PM |
Reviews
M A
The customer service here was not good thanks to Cooper who denied what we, the customers, told him we wanted after we made the purchase. He was rushing the entire order and that is what was the likely reason to not hearing us (even though i said it twice) to be safe on our part.
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Ricky Bobbit
Went on 4-15-23 and there was only one employee working and the store was filthy. The floor was covered with food debris and all the tables were dirty. I can eat just about anywhere but this day it was pretty bad. The sweet girl working made my sandwich’s and I got out of there as quick as possible. If I owned this restaurant I would want to know.
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Santiago Shah
I haven’t eaten in a Jimmy John’s since I moved from Terre Haute in 2005. Not surprisingly the menu has not changed much. I ordered exactly what I used to get- an Italian sub all the way. The service was extra quick and it was nice not to have to build the sandwich with answers (ala Subway). The sandwich was quite good, tasting exactly as I remembered. The bread was fresh and the sandwich had plenty of meat and veggies, with a nice tang of vinegar. Always reminded me of Great Outdoors sub dressing. Anyway, if I’m hungry and need a quick bite, Jimmy John’s in Rockwall is a nice choice.
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Doni Todd
HORRIBLE CUSTOMER SERVICE.
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Christopher Gonzales
I don’t know why the app set my order for pick up in Plano when I live in Rockwall but it did. I don’t even go or work in that area. Showed up to this location to pick up my sandwich and of course they don’t have it. I realized what happened with the app and I asked them if they could somehow reverse it and they said they couldn’t. I said, what am I supposed to do, and they told me to call the other place and have them cancel the order. I tried doing that, and the phone kept going to voicemail, so I was not able to cancel my order. Then, I try to re-order my food to which I discover they won another $13. I asked him if there was no way they could recoup that somehow and there wasn’t and they didn’t even try. They just expected me to fork out $$ again. I really don’t care if this is an independent shop it still has the Jimmy Johns. Hard to believe they could not resolve the issue at this location (went straight to Lenny’s – not paying again for JJ ever again)
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Wendi Hatley
Went online this morning and scheduled our delivery for 5:45 this afternoon. It’s now 6:45 and we have no food. I’ve called the store numerous times and it just rings and rings. No answer. We had a nice large order and paid online, including a 25% tip. Now I have to drive to the store and personally check on our order. So much for the convenience of scheduling a delivery order online. So sorry, Jimmy Johns. I guess you’ve lost another faithful customer.
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Jeffery Howerton
First time at Jimmy John’s and the last. Folks were great as far as service. It is just plain and simple the food is tasteless and does not measure up. I ordered a 16 inch sub and got maybe an 11 inch sub but in this case size would not have mattered in a tasteless sandwich.
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nvm9648
Store 2563 is a Rockwall community customer service “poor” business. I placed an order mid afternoon online for one 6-sandwich box. I arrive to pick up my order and this chin-beard 160 lbs. slacker tells me he canceled my simple 1box order because they require 24 hours notice for “catering” orders. I’ve been to this location four times in the past 4 months and was able to pick up the online order the same day no problem. He recites back to me the small print 24hr notification online. Again Rockwall, it was one box= to six sandwiches….and while three associates had their feet kicked up on the seating and scrolling through their phones upon entry…they refused to try and make money for the entrepreneur who depends on them to perform basic customer service. “Freaky Fast” to lose the owner money and deliver poor customer experience is this Rockwall location’s mantra!
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Teresa Perez
I Love Jimmy John’s sandwiches, but can no longer go to th Rockwall establishment due to the day manager, I guess her name is Mana.
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Antjr82
This location always says they are out of bread around 9pm local time. How is a sandwich shop always out of bread? I don’t get it
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