Visit your local KFC at 350 East Broadway for a fresh batch of our world’s best chicken. Hand breaded and freshly prepared! Our chicken isn’t made the fast way or the easy way. It’s made the hard way. Each fresh batch of the world’s best chicken starts with our cooks inspecting each individual piece. Then, our fresh chicken is carefully rolled 7 times in our secret blend of 11 herbs and spices before being rocked 7 times and then pressure cooked at a low temperature to preserve all the great taste we’re known for around the world. From our Original Recipe® along to our Extra Crispy™ chicken, home-style sides and buttermilk biscuits, we’re here to meet your chicken needs all day long.
Restaurant chain known for its buckets of fried chicken, plus combo meals & sides. Based on 474 reviews, the restaurant has received a rating of 3.1 stars. Price $
✔️ Dine-in ✔️ Drive-through ✔️ No-contact delivery
Address:
350 E Broadway St, Shelbyville, IN 46176
Phone: (317) 392-2561
Hours
| Sunday | 10:30 AM–10 PM |
| Monday
(Labor Day)
|
10:30 AM–10 PM
Hours might differ
|
| Tuesday | 10:30 AM–10 PM |
| Wednesday | 10:30 AM–10 PM |
| Thursday | 10:30 AM–10 PM |
| Friday | 10:30 AM–10 PM |
| Saturday | 10:30 AM–10 PM |
Menu
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Photo Gallery
Reviews
LM DeMott
This store never gets orders right, rarely has what you want to order and frequently they are yelling at each other to get things done. BUT this time they were perfect, they were all laughing and joking, they were cheerful about being there, were happy to help and everything in my large order was correct. Very big change from the norm. Keep it up.
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Colleen Latkowski
My chicken was like rubber, I couldn’t finish my sandwich and it took 20 minutes to get it! Pop machines are broken. The good part is that all the staff genuinely areared to like working there, maybe management needs to manage better idk. Popeye’s wins for me.
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Laura Spriggs Gray
KFC is known for their chicken, not their service, and this location is a good example. Came in to get a 12 piece family meal only to be told by staff member number 1 that they could only do extra crispy or we would have to wait 20 minutes. So we agree to extra crispy and staff member 1 disappears around the corner to begin filling the order, or so we assumed – 5 minutes later staff member number 2 comes out of the back and asks what we ordered. When we say 12 piece family dinner he informs us that he can only do 9 pieces original recipe if that’s ok? Since that’s what we prefer we agree to 9 pieces + 3 pieces extra crispy. Staff member 2 fills up the bucket and goes to get the sides. Meanwhile staff member 1 comes back empty handed to let us know they are now out of chicken (ignoring the bucket sitting on the counter) and it will be a 15 minute wait. Then staff member 2 comes back with the sides and rings us out. How about a little communication guys?! We ended up taking a good 15 minutes anyway due to complete lack of communication. Food was typical KFC, decent chicken, good biscuits, good slaw, obviously powdered mashed potatoes. Exactly what you’d expect. The service though – that’s why the two stars. Prepare for confusion and a long wait if you come here.
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Derek Gibson
Wouldn’t sell me Nashville hot tenders. Said Nashville hot was only for the spicy bowl. I’ve ordered it all over the country for years but they say they can’t do it….
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Christy Neisler
Friendly service and food was hot and delicious. I love their liver. Shelbyville store only one who has it and they make it fresh everytime.
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McCoy Reynolds
Stopped here for a quick meal during a roadtrip and it was about what you’d expect: nothing special. The place clearly had some wear and tear and could use some renovation. All this would have been fine, but the chicken was barely warm when it was ready. On top of that, the mashed potatoes and mac and cheese were very bland. I remembered KFC being better. I wouldn’t visit here unless you are really craving fried chicken and want a short stop.
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R Nixon
Saw ad for $10 bucket of chicken, sounded good. To get sale price, online order was only way. So I ordered a $10 bucket of chicken and large side of Cole slaw. At the start of order, I had picked the KFC at New Castle, Indiana. I got up there, and order was not there. I looked into order on cell phone and found it was sent to the Shelbyville KFC, although I had carefully chosen the NC store. Since I was already in New Castle, I started punching up same order online and lo and behold, the order switched right in front of my eyes to the Shelbyville store! So that made sense how the mistake happened. Why it worked that way is unexplained. I’m sure if I had never ordered online at Shelbyville, it wouldn’t have happened, but for KFC’s online ordering system to switch like that without any popup asking if this is correct is beyond reasonable. My final order confirmation did say Shelbyville, but at that point the focus of any average customer would be on order correctness, food and price. I’m sure most people would not have caught error, as the digital order switched it in mid-stream, a thing nobody would expect. I called Shelbyville store, attempting to cancel order, only to be told that the online ordering system has nothing to do with their store, that they have no connection to orders or way to cancel orders. OK, then. So right then I tried to contact online ordering operation, then tried 4 times the next day, put on hold with the most cacophonic elevator music imaginable, but never reached a representative. A few days later I was in Shelbyville for other reasons, decided to get more info at Shelbyville store. I asked manager, man in his 30’s I am guessing, with disgusting nose ring. Upon telling him about issue at hand, he says, yeah, I talked to when tried to cancel and online ordering is completely separate from his operation. So I explained how it was difficult to reach anyone at online ordering, asked if had a better # to call. (thought about it later, didn’t specify what # I called), but he walked back to office, came out about 30 seconds later and said no. My next question was, could not this be fixed by just giving me a bucket of chicken that day. He shot that down fast and I asked him why that’s not possible. I had been absolutely respectful and cordial in my question. He replied, “Because I don’t give away FREE chicken”!?!?!? I lost it at this point. I said, “Free Chicken, my bank card was charged and your store received the money. I’m not asking for anything free!” So I told him how I hadn’t worked hard all my life till retirement only to be treated as someone asking for a handout and called him a moron. (I’m not proud of that remark, but I say it fit). He was enraged, told me to leave and I immediately did, but he followed me close behind, angrily asserting how I was banned from coming back. He was so close it was frightening, it about seemed he was going to get physical while he repeated over and over that I was banned. I retorted, “Don’t worry, why WOULD I ever come back to this worthless operation?” His demeanor and aggressiveness was uncalled for and excessive. If I had hesitated and stood arguing perhaps, but as I immediately was leaving, chasing after me angrily was poor. I decided I wasn’t going to waste anymore time on hold phoning KFC, that it wasn’t worth $15. I just decided that KFC at any location would never get any more business from me. If I wanted Chicken as such, I will go to a Lee’s Fried Chicken, but better I will be motivated to cook chicken at home with healthy methods and skip fried chicken fried in low-quality oils high in Omega-6 anyway. So, by this horrible Manager’s accounting methods, it was my loss, his gain. Since he knew I wouldn’t pick up order, he obviously sold that chicken, and incurred no loss with that chicken. Wow, isn’t online ordering great, I deleted all restaurant apps from phone, except for Cracker Barrel, they seem offer great customer service everytime.
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Jennifer Baker
Everything was hot and fresh. They even got our order right in drive thru. I have had bad experiences here before, but the last 3 times I’ve been here have been excellent!
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Threnody Coronach
We stopped in the drive-through to ask if they had chicken livers at this location. Surprisingly enough, they did! (Most locations no longer serve them and my dining partner spends a lot of time looking for a place to get his fix.) Needless to say, we ordered one order. We were then asked to come inside to pay first before the guy would drop them into the oil to cook them. I guess they have problems with people ordering them then just driving away without paying or picking up the order. This seems a little strange to me, I mean honestly, who does that – and does it so often that now people have to go inside and pre-pay for their livers? We went to the drive-through specifically because we didn’t want to go in.
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Mr Munsel
Food and everything was very good. But, service was a little slow. May have been do to the drive-thru? But, i will be going back.
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