Restaurant chain known for its buckets of fried chicken, plus combo meals & sides. Based on 726 reviews, the restaurant has received a rating of 2.8 stars. Price $
Address:
37710 Southbound Gratiot Ave, Mt Clemens, MI 48036
Phone: (586) 463-4503
Website: https://locations.kfc.com/mi/mount-clemens/37710-s-gratiot-ave
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Reviews
Nikki Valentine
Spent way too much for the most disappointing and disgusting chicken I’ve ever gotten from a KFC. I got extra crispy and 7/8 pieces barely have breading on them and all of them are drenched and soggy. I hadn’t been in months because they raised their prices so high but decided to give them a chance today and it will be the last time I go to KFC. Save your money and just go next door to Popeyes because if I ever had a problem like this they’d give my money back.
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Scott Jacob
I ordered online, so I wouldn’t have to wait in the drive-through. I went into the building and was told that it was drive-through only. I said even if I ordered online? The worker said yes. So I had to go out, get in my car, go to the drive-through, and the same worker then asked me for my order. She found my order, said pull forward, now im waiting behind two cars. My order was ready for pickup 10 minutes ago. Sometimes I JUST DON’T UNDERSTAND WTH IS HAPPENING IN OUR COUNTRY! Is common sense and basic customer service not a thing anymore!? The thing is, I wasn’t even upset or irritated because nothing surprises me anymore. We are becoming such a low bar society!
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Dawn Lyszczyk
If only I could give 0 stars. Extra crispy chicken is greasy and soggy, biscuits looked like they were chewed up and returned, missing tenders and the sauce that were ordered. Stay away from this place.
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Lisa Witkowski
Every time I try to get a decent meal from here I am made to wait for 15-20 minutes in the driveway. They claim it is because they are cooking biscuits. Each time I’ve gotten my food it was cold. This last time I bought their $20 fill up box and wanted to substitute Mac n cheese for the fries and they said no so I was okay with that and bought a large Mac n cheese side. When ordered they asked if I wanted extra crispy or original. I responded with extra crispy. They said it would be about a 15 minute wait. So I opted for original recipe. When I pulled up to the window I was still directed to pull up to wait on my order. No explanation of why. I called the store 20 minutes later and they explained they had to make the biscuits. When I got my food the Mac n cheese was cold and 3/4 full. I will never be going back to this location. Hopefully they learn how to make biscuits to be ready for their food and realize they are losing business. There was even another customer about to demand her money back until she approached the drive thru window by foot and was finally handed her food. Terrible customer service and food!
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Jaida Hawkins
wish i could give this place 0 stars.. first of all they’re drive thru speaker didn’t work and we sat there for 5 minutes , then we decided to go up to the window and they took our order which was at 4:18 we didn’t get our food until 4:50 ! and they gave us coleslaw instead of corn , no honey and they were extremely rude and at one point while waiting forever i went inside to use the bathroom and it was trashed . while i was inside i decided to ask about our order that we were waiting on and they were so rude about it the one lady was throwing her hands in the air with an attitude and she had a sucker hanging out her mouth while making food . never again
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rylee baldwin
Sitting at the drive through speaker around 3:40 waiting for 8 minutes nothing pulled around seen one employee on his phone talking to someone while looking right at us. And had the audacity to say “well I had the head set on” and would not let us order at the window due to the drive thru time was his excuse So we were not gonna wait in the 5 car line that was created in that wit time.
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Aiden Johnson
Why does everyone who works here hate their job and customers. Like my God I’m sorry I ordered nuggets and fries. A whole 10$ meal and u get the biggest attitude when I order. But yet everyone who works is standing outside smoking weed. I guess I interrupted. But on a good note my nuggets were burnt and unchewable. My mac n cheese was straight out of the fridge and my fries were old and spilled all out the container. Great job yall
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ariella Ham
Idk this wasn’t what I was expecting and this is the second time I got the Mac bowl it just looks skimpy…it should have more chicken!!
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Vicki Henderson
If I could leave this location zero stars I would. We went through the drive thru on 3/22/23 @ around 6pm. There were 2 cars ahead of us. It took approx 5 minutes & another 5 minutes for the second car to order. We pulled up to the speaker and waited 10 minutes before yelling “hello” into the speaker. The employee responded “yes”. I said we would like to order and she said go ahead. We pulled up to the window she told me how much, gave her my card, she gave it back. She then proceeded to give me our drinks and food with out even looking at me all the while talking to another employee. She shut the window without thanking us or apologizing for the wait. I could go on about the quality of our order but it would do no good.
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Karen Vertigan
Well for one I asked for barbecue sauce and got hot sauce. I asked for a Pepsi they said they didn’t have any so I asked for a Dr Pepper, and they gave me a cherry Pepsi and the food was nasty. I will not be back.Also asked for original and got extra crispy.. was to much money I will be going to Popeyes from now on….
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