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Classic, long-running fast-food chain known for its burgers & fries. Based on 896 reviews, the restaurant has received a rating of 3.2 stars. Price $
✔️ Dine-in ✔️ Drive-through ✔️ No-contact delivery

Address:
182 N Elm St, Westfield, MA 01085
Phone: (413) 568-3595
Website:
Hours
| Saturday |
Open 24 hours |
| Sunday |
5 AM–11 PM |
| Monday
(Labor Day)
|
5 AM–11 PM
Hours might differ
|
| Tuesday |
5 AM–11 PM |
| Wednesday |
5 AM–11 PM |
| Thursday |
Open 24 hours |
| Friday |
Open 24 hours |
Menu
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Photo Gallery
Reviews
Kevin Beattie
Lots of issues with this particular franchise.
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Walter Kopec
The Grimace Meal is a limited-time offer that includes a Big Mac, a medium order of fries, and a medium Grimace Shake.
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Jake Komar
The woman who took my order was very sweet, even bring my coffee to the table for me. Clean inside and out. Workers were cleaning the parking lot to keep it looking nice.
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Kyle Love
Still not sure how I feel about the Mc Cafe vibe. It’s very clean, high tech, etc. But to me, it just seems like they are investing in brand image and everything else but food quality. I was more a fan of the move to endorse Newman’s Own products back in the day. But it was a nice store in a convenient place, and the food was what we have come to expect from the arches…over priced and underwhelming
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Antonio Herrera
This is by far……………..the worst McDonald’s in the United States. You can go there just to get a soda and you’ll have to wait about 10 minutes for a soda. This place needs all new trained workers or just close down.
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Patrick Jay
Food is standard McDonald’s. How hungry are you? Service at North Elm St is generally slow. Dinner time drive thru is always a wait. Breakfast is worse because the 3 ladies hanging out in the drive thru window would rather chat than help customers. This is not hyperbole, my bag was nearly dropped because the crew member couldn’t be bothered to turn around when handing it off. She stuck out her arm and let go before I could grab it. Like I said: how hungry are you?
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Jacqueline Tremblay
The absolute slowest service. Make sure you have at least 15 minutes to wait for your order anytime you come here. Took me 5 minutes to even get up to the order window with one car in front of me. They need to warn people who are in drive thru its going to take extra long or corporate needs to retain them all
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Gail Blake
Service was terrible as ordered and was parked for 10 minutes, and when brought food wrong order and told me it would take another 10 minutes to get the wrong food cooked. I stated that the rest of the order would be cold and asked to have full order cooked. I was told it would still be another 10 minutes. I told them I no longer wanted the order and requested my money back, which manager came out and was extremely rude and did not want to refund me for my order. I have been a loyal customer daily and since have stopped going there. They need to get their act together. I am extremely disappointed in service!
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John
The worst McDonalds I have ever been to. Something has been wrong every single time. I stopped going for a while because of it. Finally figured I’d give it another chance, just on a breakfast sandwich, and these useless employees messed that up too. The bottom muffin was hard as rock, completely stale, like it’s been sitting out for days. There’s no way the person who made the sandwich didn’t notice. You guys suck. I will never return.
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Aaliyah Copes
Friendly staff but VERY DISTRACTED!
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