Fast-food chain for Chinese standards, including some health-conscious options. Based on 473 reviews, the restaurant has received a rating of 3.7 stars. Price $
✔️ Dine-in ✔️ Takeout ✔️ Delivery
Address:
13520 W Paxton St, Pacoima, CA 91331
Phone: (818) 897-6361
Hours
| Friday | 10 AM–9:30 PM |
| Saturday | 10 AM–9:30 PM |
| Sunday | 10 AM–9:30 PM |
| Monday
(Labor Day)
|
10 AM–9:30 PM
Hours might differ
|
| Tuesday | 10 AM–9:30 PM |
| Wednesday | 10 AM–9:30 PM |
| Thursday | 10 AM–9:30 PM |
Menu
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Photo Gallery
Reviews
SDA
The food server BRENDA, is so rude she rushes you and dosent listen, people had warmed me about this girl, but i never thought someone like that could act that way, she served me what ever food she wanted. Terrible !!! Wont ever come back again
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Stevejose Guandique
Food is delicious but needs to add more food to the plate. One small scoop is not enough.
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Jose Soriano
Good experience but very busy inside took almost 15-20 min to pick up my mobile order.
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Alvaro Casanova
Before entering the business there are covid-19 guidelines, and other rules/policies(5 guests only at one time” from the operator/company. When entering the business I see the “6 feet apart” signs on floor, we (2 guests) proceed, stand on the signs, and the food preparer behing the covid19 protective shield yells at us, due to the noise and barrier it is difficult to hear her, so i approach, and she says only 1 of us can be inside. We step out, and I count the total number of guests, and there is only 3, so why I cant us 2 go in? I proceed to ask for a supervisor to clarify the information provided at the front door. I must add that there are 3 employees sitting on a table, maybe on lunch/break, but I do not know that, maybe they can assist in assisting with the misunderstanding of their so called policy. While waiting outside, I count the number of guests, and now its 2, the shift lead/supervisor comes out, and first thing she tells me is “relax” with a tone of arrogance. I proceed to have the 5 guest policy explained, she states that is only 4 walk on guests allowed, and 1 possible online order guest. I ask to inform management that its a bit misleading, and at simple view when entering the establishment, you think and feel that 5 guests are allowed at once. The shift lead/supervisor becomes irrtated when I mention why not be more organized and have a person stand out and provide a better customer service experience. After about 9 minutes of being outside, we are finally allowed to go in and order. The same food preparer employee behind the protective shield yells at us give her our order, when my son does so, she yells back to sprak louder, my 12 year old son lowers his face covering ,and she quickly yells back to put it on, or leave, in a rude tone. At this point, I ask to get the corporate contact to file a complaint and suggest a better customer service experience, which took about 5 more minutes of wait time. Finally we place our order and go about paying. I finally get home, i open my chicken teriyaki bowl, and I notice no teriyaki sauce, there was no sauce in the bag. Unbelievable, I call the store, and I ask Sandra ( the supervisor on duty) why was I not asked or informed that a chicken teriyaki bowl requires that the customer requests the teriyaki sauce? Sandra states it is policy, that all sauces must be requested by the customer. If that is so, why did they put Soy and chili sauce packets in my bag?
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Arcelia Morales
The cashiers so rude!!!
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jose lopez
Horrible Service got there at 9:25 and told me that they only had one egg roll and one scoop of orange chicken to serve and said that they stop serving before closing time so I feel that that was unprofessional and customers should always be served if time was not closed yet
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Alex A
Panda express is really good but wow never seen a long line like this..
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Vinicius Jones
Get the Bigger Plate it’s only $1.50 more and you get an extra side.. get all super greens no noodles or rice!! Cut out those carbs and eat a healthy-ish meal for around $10. Cant beat it!
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Jamil Fuller
Great portions, well prepared and Maria was my cashier today. Excellent employee, excellent service. Super communicative, helpful and was genuinely happy to ring the bell when I donated today. Thank you Maria!
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Brian Batres
A worker here made a mistake with my order and still made me pay for it. When I confronted him about it and asked to see the manager he blamed it on me. They were no help with clearing up the mistake and they tried to avoid me. I will not be coming here again.
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