Fast-food chain for Chinese standards, including some health-conscious options. Based on 258 reviews, the restaurant has received a rating of 3.8 stars. Price $
✔️ Dine-in ✔️ Takeout ✔️ No-contact delivery
Address:
3849 State St, Santa Barbara, CA 93105
Phone: (805) 569-8800
Hours
| Friday | 10 AM–10 PM |
| Saturday | 10 AM–10 PM |
| Sunday | 10:30 AM–9:30 PM |
| Monday
(Labor Day)
|
10 AM–10 PM
Hours might differ
|
| Tuesday | 10 AM–10 PM |
| Wednesday | 10 AM–10 PM |
| Thursday | 10 AM–10 PM |
Menu
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Photo Gallery
Reviews
Drew B
This location is the worst santa barbara has to offer. Go to the Goleta one instead, especially if it’s later in the evening. Paseo Nuevo’s is also better. *Based off MULTIPLE experiences lol*
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Jason Levonowitz
this location has got to be one of the most poorly run franchises across any restaurant — this is not an exaggeration. they’re constantly out of normal items that should be easily stocked, the staff are very rude and standoffish, they prioritize making online orders and make people ordering in store wait for ages while they prep endless online orders, theyre always randomly closed early and serve you cold stale food. Avoid.
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James Bell
I’ve been going here for the last 4 years and there is something very wrong here. They are constantly out of the entrees that should be ready, the manager has a defiant, spirit of resistance “that’s the way it goes” attitude, and the employees are like non responsive robots who demonstrate zero customer service attributes. All kinds of people are standing around waiting for their orders as if it was a place where you go in and place your order and then they make it. Too bad no one can hold this manager accountable, she and her people are getting away with total incompetence.
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Tristan Depew
I like this Panda Express location a lot more than the one downtown. The service is better here with more friendly and helpful staff, and there’s also more seating available here.
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Soy UniK
Please make sure to spray thoroughly…I applaud the young kid, he was more embarrassed than his supervisor/manager that was just There doing nothing!
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Gabe Loeza
Everytime i eat here my fried rice is burnt! other than that the meat is always delicious!
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Xiaohong Liu
Haven’t been to my favorite Panda Express since Covid-19 for more than two years . Unfortunately I was very disappointed after I went to this location yesterday around 8:00pm. While I waited for my order, I noticed : after the cashier girl handled the money, she used her dirty hands directly to open the food bag to put egg rolls , or pack the food boxes , grab the sauces WITHOUT sanitizing her hands first. Of course no gloves either. The cashier was poorly trained to have basic sanitation’ and disinfection knowledge. I reminded her to clean her hands before touching any food related stuff. She was angry and didn’t care. This is totally unacceptable.for food service. From the google reviews, it seems this issue didn’t get any improvement. Also the team couldn’t handle the busy orders well, it was a mess. Won’t recommend this location .
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Al Marino
Went there the other night at 9pm. They close at 10pm. Orange chicken looked stale. According to Andrew Cherng, they’ll make a fresh batch. I know this to be corporate policy. I was going to order two combo plates. NOPE! Apparently they stop cooking a whole hour before closing. So… If you want fresh, don’t order an hour before they close as they intend to sell you stale food at regular prices.
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Militant Pacifist
Don’t even go to this Panda Express anymore because they charge you more than others in the Santa Barbara County and they don’t give you the sauces or cookies anymore. The employees that work there only mirror the management/manager(s) there in a bad way. Instead, go to the one in 131 N Fairview Ave in Goleta because they give you far more food at the same price and with better costumer service and they still give you the sauces and cookies that come with the meal.
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David Benton
My wife an I are real fans of Panda Express. The food is consistent and a real value. But we will be staying away from this 3849 State St/La Cumbre Plaza location. The management is argumentative and make one feel there asking for something ridiculous. You just want what you ordered. The food is cold and bland. Does not taste like Panda Express food should. Some of the item are unrecognizable by taste or appearance. I ask for 1/2 chow main and 1/2 rice and when I got home the chow main was 10% noodles and 90% fried onions. I have had 3 bad experiences in the last 2 1/2 months. I am done trying. I will have to drive to Goleta at this point. I have seen some very negative reviews going back month with no improvement. Can’t figure how they still have a 4 star rating.
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