Order-at-the-counter chain serving lots of specialty pies & other Italian basics. Based on 87 reviews, the restaurant has received a rating of 3.8 stars. Price $$
✔️ Dine-in ✔️ Curbside pickup ✔️ No-contact delivery
Address:
143 N Main St, Florence, MA 01062
Phone: (413) 584-7777
Hours
| Saturday | 3–10 PM |
| Sunday | 3–10 PM |
| Monday
(Labor Day)
|
3–10 PM
Hours might differ
|
| Tuesday | 3–10 PM |
| Wednesday | 3–10 PM |
| Thursday | 3–10 PM |
| Friday | 3–10 PM |
Menu
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Menu Photos
Reviews
MMandevil
This has to be the worst pizza I’ve had in years, I would rather order little caesars hot and ready. No flavor in the sauce or crust. Really cheap feta and I mean bad. Even the buffalo chicken pizza had no flavor and I’m not sure how you do that.
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Tony Parks
Learn how to make a Hawaiian pizza it comes with ham or bacon and pineapple.. all I got was cheese pineapple and sauce..how can you call that Hawaiian pizza
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L Kim
If possible, I would’ve given this place a rating of zero. The service was slow and crappy. When I ordered through the phone, they failed to understand what I wanted and their communication was awful. The delivery took 2 hours from Florence to Northampton. We were informed that they were stopping by to delivery another meal. It made me pissed; isn’t it first come first serve? We ordered first and so we should’ve been the first to receive the food. Furthermore, the one who answered the phone said that the food was getting delivered but it never came to us.
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Nate Lepage
My coworkers and I ordered $70 worth of food for lunch. On the grinders that were ordered it was barely any meat and no flavor. The other food that we ordered wasn’t the greatest either. Definitely don’t recommend ordering from this place . This was our first and last time. We would have been better off eating the dollar bills instead of the food that we received. I wouldn’t recommend this place unless you prefer to eat a lot of lettuce in a rock hard piece of bread.
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N.Leigh Dunlap
Four stars because it’s good neighborhood pizza. It’s not fancy or wood-fired, but it tastes good. The crust is neither thick nor thin but a happy medium. Pretty standard toppings available. There are only 2 or 3 tables here and florescent lights, so it’s not a dining experience, mostly take-out. **Call ahead and pick it up yourself – you’ll get 2 for 1! If you don’t want the second pizza, tell them and they’ll donate it to the local shelter.
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Katie Gilliam
Just ordered a mini size pizza here. It was very very good. Best pizza I’ve had in a while, and I eat pizza a lot. Because it’s good. But this one was exceptional on taste. They were also very friendly and fast. I would most definitely highly recommend it.
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Rollo Harte
Theres a sodden, desultory quality to Pizza Factory’s pizzas. Even fresh, they taste like they were stored in military-grade freezers in Nebraska. Ingredients are stingy, and taste of little except salt. You could think of it as severely depressed pizza, with little sense of life, joy or flavor – grayed out in a pizza-scented cloud of infinite despair.
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Cyntia Allen
I’ve tried to place an order 6 times the past two weeks and every time I try they say “Sorry, it was slow so we closed early.”
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Amanda Melemed
Ordered delivery at 11:19am. Got a call at 12:08pm to tell me they don’t have delivery until 4pm so they are canceling my order. “Fast, free delivery 7 days a week” is a lie. They charge $1.50 delivery fee. I am so disappointed and have two hungry kiddos who were waiting for lunch.
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Erica Morris
I ordered a vegetable grinder and it was incorrect when I picked it up. They were kind enough to deliver me another one; however the order was still incorrect. That aside I have a much bigger issue the delivery driver screamed at me and swore at me. Working in the service industry myself and knowing how important tips are I had tip money in my hand (after already tipping when I picked up my order). He was too busy on the phone and tossing my sandwich at me to see the money I had in my hand and stormed off screaming about people not tipping. He was calling me names, swearing, and screaming at me so aggressively I was shaking. I have been ordering from here for years and I will never be ordering from here again.
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