Louisiana-inspired fast-food chain known for its spicy fried chicken, biscuits & sides. Based on 557 reviews, the restaurant has received a rating of 3.3 stars. Price $
Address:
841 Ambler Ave, Abilene, TX 79601
Phone: (325) 677-0062
Website: https://www.popeyes.com/store-locator/store/restaurant_83054
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Reviews
Chandler Johnson
Just ordered a shrimp tackle box with a biscuit instead of a side. They had me pull around so they could drop the order of shrimp. Lady runs outside much sooner than expected (as in 1 min after I pull up from the window) and hands me what you see below. Not only did you barely fulfill an order I paid 5.41 for but it was cold leading me to believe you scrapped some leftover shrimp to complete my order last minute. If I could give you 0 stars I would. Never had a bad experience at Popeye’s until today but you just lost a customer.
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Ness Hajicek
Ordered a drive through order at this location. First of all, had to shout at the top of my lungs out my window because their microphone apparently doesn’t work. There was one car in front of me but their order took 15 minutes of them sitting at the window to come out, and my order took an additional 20 to be handed to me. As evidenced by the numerous number of staff visible through the drive thru window it was definitely not a staffing issue. There was no apology offered for the wait. Definitely will not be going to this location again due to the incredibly poor service.
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Amanda Smith
Have gone twice in the past month. 1st time I waited about 5 minutes at the order screen for drive thru, then went to window, cook went hiding instead of getting someone. Drove around the building saw someone messing with the TV, got back to the window after following another car thankfully got food and it was good. Second time we got to the order screen (drive thru again) they at least told us to go to the window to order (don’t know why). After about 10min we finally made it to window. Ordered 2 #1’s spicy and 2 apple pies. Granted I didn’t look at the receipt at first we get our food and what do we not have?!? The apple pies, looked at the receipt and no charge, go figure. Guys please get your stuff fixed and people who listen and care about the customers!!!
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Aimee Jolly
The food was luke warm. They forgot an item. No tea cause they were too close to closed time. Worst was the tiny size of the rippin chicken.
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Gummi
Went to the drive through. Waited over 5 minutes for anyone to talk. Never got a response. People behind me even left. If they close forever, not surprised
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Edward Gonzales
Customer service is horrible. Only car in drive thru. Waited 30 min for food. 3 combo meals. Was asked to pull up and waited just to receive 1 out of 3 meals. Pulled back around to go inside and ask for the other 2 orders which were 1/4 lb popcorn shrimp and 2 tender meals. Upon receiving them there were 3-4 popcorn shrimps in each box, 2 tenders and no side which were supposed to be fries. Management/ownership needs to get ahold of this restaurant. 2 employees were just sitting in dining area while a cook and 1 counter worker which obviously had no clue what was going on were working. The other 2 just socializing in dining area. I could have spent $48 for a better meal elsewhere.
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Dan Price
Placed a mobile order at 6. Got to the drive-thru line at 6:10. Three cars including myself made it through the line in 45 min. Got to the window as was told to pull forward and they would bring it out. Waited 10 min and then went inside. Asked for a refund and the manager argued with me and several other customers who were having problems. Manager said he would refund my money and give food for free. Still doesn’t excuse the complete lack of professionalism. Never coming back.
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AleNorma Contreras
If you dont mind waiting 45min in the drive thru…their speakers at the ordering screen do not work BUT you’ll only know this after sitting and waiting for 20min. Not even a sign to notify the public of the inconvenience. For whatever the reason there is never enough employees to work the store. Aside from that the food is great. Best fried chicken in town.
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Audrey Schmidt
I always have a wonderful experience. Jacob Mitchell has always had GREAT customer service skills. He is the SWEETEST to us! Every time I stop by here, he is always the one who helps us! Thank you so much Jacob. You are great at what you do!
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Judy McCrary
Tried the new fish sandwich! Oh my they did it again. Only downside for me was it needed more tarter sauce on it!
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