Potbelly is the home of legendary hot, oven-toasted sandwiches. Try our signature: A Wreck®. Plus, fresh-made salads, hearty soups, hand-dipped shakes, and cookies baked fresh daily. With a fun, welcoming atmosphere, Potbelly is the best lunch spot in all the galaxies (sorry aliens, but it’s true). Also offered: pickup, delivery, dine-in, and catering.
Retro-style counter-serve chain known for made-to-order toasted sandwiches, salads & baked goods. Based on 184 reviews, the restaurant has received a rating of 4.1 stars. Price $
✔️ Dine-in ✔️ Curbside pickup ✔️ No-contact delivery
Address:
1013 W Lincoln Hwy, DeKalb, IL 60115
Phone: (815) 756-1658
Hours
| Sunday | 10 AM–9 PM |
| Monday
(Labor Day)
|
10 AM–9 PM
Hours might differ
|
| Tuesday | 10 AM–9 PM |
| Wednesday | 10 AM–9 PM |
| Thursday | 10 AM–9 PM |
| Friday | 10 AM–9 PM |
| Saturday | 10 AM–9 PM |
Menu
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Photo Gallery
Reviews
Brittle Berger
I really liked the sandwiches. The taste and the ingredients that goes into the the sandwiches are better than any subways. Also, the shakes are tasty as well. The employees are nice and polite. Also, loved the setting and the various NIU souvenirs that can be seen in the store. Although, they should allow tips in cash and add a tap jar since tips can only be paid in credit cards and not cash.
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Danny Ahmad
Horrible service! Took 15 mins to get a sandwich with only 2 people in front of me. And ended up giving my sandwich to someone else. I was late for work and hungry and took there sweet time trying to make a new one. I asked for my money back and don’t really care. NEVER GOING BACK
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Summer Linboom
I got the BLTA and a cup of Mac and cheese which was very good! The sandwich was Smokey and warm perfect for this freezing day. It’s also just 500 feet away from the edge of NIUs campus. Ordering online was simple and ready as soon as I got there.
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Geoff
Over priced scraps. Sandwich had no toppings, 3 tiny tomatoes and a pinch of lettuce for a big BLTA? Minus the A because they forgot the avocado, but didn’t forget to charge me for it. For $20 I feel ripped off, they should just close down and do us a favor at this point.
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Joe C
Always a great place to stop for a quick bite food is always fresh and delicious
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Andrea Slade
Unbelievably bad experience. We went through the line, like normal, no issues. We were polite, said please and thank you – just normal fast food ordering behavior (at least for my mother and I). Got to the cash register area and laid our stuff down at the left cash and stood waiting to be cashed out. The only woman on the line (date 9/8 at approximately 6:45pm) SKIPPED US and cashed out the man behind us on the register on the right and the woman behind him. We stood and waited – maybe she’ll cash us out once we get our shakes. Our shakes were done and this woman kept her back turned to us fiddling with bags for order pickups. We waited. Still ignoring us. I politely asked the man making the shakes (projected my voice so there’s no way she couldn’t hear me) if we could please be cashed out. He yelled at the line for “someone” to check us out. She turns around and helps the man who had walked in behind us. She completes his order and turns back around to what she was doing previously, again ignoring us. I, again, loudly (and admittedly with less politeness) ask if we can please be cashed out. She slowly turns around and looks at us and saunters over. Checks us out. We leave. What in the world was this woman’s problem?
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Leda Parker
Could hear the store manager cursing on the floor which is unprofessional in my opinion. This is a family restaurant and people don’t need hear someone in charge speaking like that.
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Dejah Marshall
I requested an order for delivery, and it didn’t arrive. However, Kaden (shoutout to you, you’re so sweet) gave me a refund and apologized when I came in the next day for a separate order. The niceness of the staff is excellent and was appreciated. Just for that, I had to give the experience five stars
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Joy From Milesplit
They messed up my online order entirely, causing me to make it all the way home before realizing it was wrong (I didn’t open the bag until I got home). After making a trip back to potbelly to ask them to fix my order, the male employee I interacted with was argumentative, red in the face (he clearly was angry about having to remake my order), and proceeded to slam things around in the kitchen while remaking my order. While my order did eventually get fixed, I was very disappointed that to get a correct order I had to make a separate trip back to potbelly and was treated so angrily and disrespectfully by the male worker who fixed my order. I regularly order from this potbelly location but tonight’s experience has left me wondering if I should take my business to another potbelly location instead. I will always love potbelly as a company, but this location lost major respect points for me today.
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Danielle Wylie
I apologize in advance for the lengthy review. I just wanted to say I had an absolutely perfect experience from start to finish today (12/3/20). I called around 1:15 to place an order for delivery, and the lady I talked to on the phone was extremely friendly, pleasant, and professional, even though it was very busy. She apologized for having to go through door dash or grub hub, I can’t remember, and for the (minimal) wait time, because they did not have a delivery driver for the day, and were very busy. She could’ve told me to order through door dash, (my words, not hers), but she was happy to take my order over the phone. She in no way complained about being busy, nor seemed to show any stress, anger, or inconvenience. This girl can work under pressure! It was such a smooth transaction. In fact, she said she was very grateful for my purchase, and thanked me multiple times for being nice and accommodating. (I had absolutely nothing to be upset about, but she was grateful anyway). My food got here very quickly, was absolutely delicious as usual, a lot for a good price, and there was even a friendly and personalized hand written thank you note on my receipt. I hope nobody gets in trouble for me saying this, but they even threw in a cookie for me, and it made my day. I only wish I caught her name, but hopefully the date and time will help with that. Thank you so much for the pleasant experience, I will absolutely order from you guys again!
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