Potbelly is the home of legendary hot, oven-toasted sandwiches. Try our signature: A Wreck®. Plus, fresh-made salads, hearty soups, hand-dipped shakes, and cookies baked fresh daily. With a fun, welcoming atmosphere, Potbelly is the best lunch spot in all the galaxies (sorry aliens, but it’s true). Also offered: pickup, delivery, dine-in, and catering.
Retro-style counter-serve chain known for made-to-order toasted sandwiches, salads & baked goods. Based on 518 reviews, the restaurant has received a rating of 4.4 stars. Price $
✔️ Dine-in ✔️ Curbside pickup ✔️ No-contact delivery
Address:
318 West Washington Street, East Peoria, IL 61611
Phone: (309) 698-2100
Hours
| Sunday | 11 AM–7 PM |
| Monday
(Labor Day)
|
10 AM–8 PM
Hours might differ
|
| Tuesday | 10 AM–8 PM |
| Wednesday | 10 AM–8 PM |
| Thursday | 10 AM–8 PM |
| Friday | 10 AM–8 PM |
| Saturday | 10 AM–8 PM |
Menu
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Menu Photos
Photo Gallery
Reviews
Chelsea
I spent a lot of money ordering what was supposed to be two sandwiches, chips, and a drink. The drink and chips never came. I called 60 seconds after my order was placed through UberEATS to add toppings, that the app didn’t give me the option of adding for some reason (malfunction). I specifically spoke to the manager-on-duty (definitely only the supervisor, there’s no way she could manage an entire store with her attitude) to add toppings. She took down on pen and paper, all of the 5 toppings, to my knowledge. 20 minutes later, two plain sandwiches arrive without chips or drink. Not the driver’s fault. I, on the other hand, call to ask the issue, and am met with the same female supervisor’s unprofessional attitude. She told me that they “probably sent it out early” (aren’t you in charge of the completion of orders?), which is why the rest of the order was missing. She had zero accountability. She won’t be manager for long, if that keeps up. Anyway, I ended up refunding and going to an entirely different sandwich chain for toppings and sides, because “there was no way to give me my toppings on the side and they didn’t have containers to put them into”. If you have a chip on your shoulder, get rid of it before dealing with customers. Clean up your attitude.
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Brandon Lawson
It’s Friday the 13th at 6pm, all the restaurants in the Levy District had huge lines and waits so we decided to go to Red Robin but it was packed a well so we came over to Potbelly’s to eat. Walking in the way to order seems totally backwards and completely not efficient with a lot of confusion for the customer. From the door you go all the way to the opposite wall to start your order then work your way back to the door to pay. Wife and I had the pick 2 option(half a sandwich and soup or salad and a drink). Our daughter had a peanut butter sandwich on white bread with a cookie and a drink. One guy behind the counter had to practical walk and instruct each customer thru the ordering process, while the girl looked completely lost and the kid running the register struggled on everyone’s order to ring up. The ordering process is a complete mess and needs a complete overhaul. There was plenty of seating as there was only 4 tables being used(friday night at 6pm). Get sat down with our food, going thru the food my wife’s mac and cheese looked terrible so she took it back. The talkative guy said sorry that was our lady one I knew I shouldn’t of have it to you, wierd…. so she got a salad which she said was good. My daughter’s peanut butter sandwich on white bread was labeled wheat on the bag and it was wheat . My prime rib sandwich was cold and was raw n not pink cooked, RAW! My cheddar broccoli soup wasn’t bad but had zero flavor and substance (it was practically all cheese). My daughter’s cookie was a little bigger then a half dollar oreo sized, kinda thought it would of been a cookie of size like what they have displayed at the register, nope. To add at the end of the experience, my wife went to the restroom came out and said they are out of toilet paper. As we left my wife just let the girl employee know they we’re out of toilet paper. The girl looked at her like she had snakes coming out of her head and didn’t reply to my wife or acknowledge her. I always give eateries at least 3 tries everyone has a bad day and can’t be judged solely on one episode. Although I personally think there’s room for improvement from a managers or district managers level. We will be back some day with hopes of improvements, and I think you should give it a try and conclude your own opinion. Only a friendly suggestion to the managers. Spend some quality time on watching the efficiency of the system and try to polish it. Sit back, watch and read the customers experience, body language and see what can be simplified and improved for the customer and the employee.
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James G
Pretty darn good!
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cindy sills
Great service every time I get take out. The food is hot, tastes great, and they have it ready fast! They are always pleasant and helpful!
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Jeremy
The Italian Sandwhich was very good and the chili was a nice addition! Staff was friendly and polite.
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Luna’s View
When I went it was my first time going there,the food was great. I love the decor inside. It was overall a fun experience. And below are pictures of their lovely decor.
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Nolan Grant
I met a friend for lunch and ordered the pick two. I had a wreck for my sandwich. I would suggest getting double meat. I didn’t know this at the time, but I was definitely chinced in the protein department. I then had their apple walnut salad which was delectable. The free water cup they give you was big enough for one swig and that only. Potbelly as a whole does unfortunately discriminate against those who do not purchase a drink. The staff was very friendly and helpful. My pick two was over $12. Fair to say it was a tad pricey with the portions you get. Overall, a 4.6 out of 5 stars from the Nolanator. The miniature water cup was always destined to be their demise. Best regards.
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rebekah chapman
Went to potbelly today and really enjoyed my food but was disgusted by their tea container and that there was tea being served out of it
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Aaron Miller
Potbelly has a variety of sandwiches to choose from. I appreciate that they run them through a toaster, and you can choose exactly what you want on it. It never takes too long to get your food, and they do have chips, cookies, shakes, to add with your sandwich. The East Peoria location is nice. It’s located in the river district, and it’s a great place to stop and take a break.
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Delores McCall
The food was good and it was a slightly different eating experience.
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