Hip, counter-serve chain for gourmet takes on fast-food classics like burgers & frozen custard. Based on 96 reviews, the restaurant has received a rating of 3.3 stars. Price $$
✔️ Dine-in ✔️ Takeout
Address:
3236 NY-96, Clifton Springs, NY 14432
Website: https://shakeshack.com/
Hours
| Wednesday | 10:30 AM–11:30 PM |
| Thursday | 10:30 AM–9 PM |
| Friday | 10:30 AM–11:30 PM |
| Saturday | 10:30 AM–11:30 PM |
| Sunday | 10:30 AM–11:30 PM |
| Monday | 10:30 AM–11:30 PM |
| Tuesday | 10:30 AM–11:30 PM |
Menu Photos
Photo Gallery
Reviews
Nathan Bantle
Burgers are actually incredible. But the cost is such a total rip off. There are no meal deals and it’s so busy it makes your stop take a very long time. You take what you can get on the highway though. Milkshake had a weird after taste to me though.
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John Jack
Food was made fairly quick and looked mostly fresh. Average of $25 for a burger fry and shake. Also there are constantly long lines for food at this travel plaza. The fries served were Luke warm after sitting under a heat lamp for 15 minutes. Also they refused to put ketchup and mustard on your burger. You are forced to add your own condiments via packets. The cheese sauce was luke warm and tasted like it was out of a can. Next time I will rather spend the additional time at Chick-fil-A and get a better value for the money I spend. It wasn’t bad food just not impressed for the amount I spent to something that wasn’t better than McDonalds. On a positive note, the vanilla shake was great and creamy as it was made from frozen custard. The portions of fries were generous. The sitting area was ample in size, comfortable seating and clean. The staff were great to greet each customer with a smile. They did an awesome job for being obviously understaffed. Overall the value of my meal being in NY and at a service plaza should have been $12-$15 but not more. Also the Shake Shack needs to offer combos or some time of value when purchasing a burger, fry and shake. Overall I can not recommend them due to lack of value for food, the lukewarm temperature of food(served food in temperature danger zone), not putting basic condiments on your burger, and there are competitors with better options for way less in the same service plaza.
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Jeremy Hayes
This new location on the NYS Thruway is amazing. Clean, fast, and plenty of room to stretch out and relax. The food was hot and delicious. We had 2 Shack Burgers, 2 fries, amazing.
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Nicole Yonker
If I could give this 0 stars I would. Twice now we have stopped to get shakes and were told they couldn’t make them. The first time the machine was down (within the first week of opening). The second time we waited for 15 minutes for them to open. Staff waited until after 1030am to open on a busy Sunday. After waiting, we started our order and were immediately told that they couldn’t make shakes because they were short staffed. The employee (Ashley), shrugged her shoulders and then screamed to the rest of the line ‘we don’t have shakes today because we only have three people working. If you’re going to pitch a fit, get out of line.’
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Brian Vaccaro
Delicious food, tastes like every other shake shake I’ve been to. Burger was especially well done. Service was good.
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Ellen Holland
I stopped in on my way home from Rochester, and while waiting for my order I witnessed your counter person offer no assistance to an elderly man that told her he couldn’t read the above head menu board. He asked for a paper menu and was told there were none, and she was going to leave him standing there unable to order. I stepped in and read the menu board to him until he was able to decide what he wanted. Someone needs to talk to your employees about what true customer service is, because leaving an elderly man just standing there wasn’t it.
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Jason Chin
Food was tasty and service was fast. Located in one of the better pit stop areas we have been to in a while.
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Alex Price
It’s shake shack, it’s good food. The service on the other hand ar this location, is terrible. We waited 35 minutes for 2 burgers and fries…. this is literally the opposite of how roadside burgers spots used to be= fast and friendly!
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Kaiden Wolf
Amazing food the shakes are awesome and great fries. Finally found a shake shack that has milkshakes .
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Kate Morris
The only issue I had was with the manager with lots of tattoos. Coming from someone who works in fast food, I cannot believe how we were treated. Do better. The person I was with also asked for extra pickles (even though they don’t come on the burger to begin with) and apparently extra pickles is only 2.
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