Hip, counter-serve chain for gourmet takes on fast-food classics like burgers & frozen custard. Based on 35 reviews, the restaurant has received a rating of 2.6 stars. Price $$
✔️ Dine-in ✔️ Takeout ✔️ No-contact delivery
Address:
5300 Riverside Dr, Cleveland, OH 44135
Hours
| Wednesday | 4 AM–8:30 PM |
| Thursday | 4 AM–8:30 PM |
| Friday | 4 AM–8:30 PM |
| Saturday | 4 AM–8:30 PM |
| Sunday | 4 AM–8:30 PM |
| Monday | 4 AM–8:30 PM |
| Tuesday | 4 AM–8:30 PM |
Menu
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Reviews
Pil G
First time in shake shack. Everybody loves it for some reason and I was in a hurry in the airport so decided to try. Honestly not good: The meat was over cooked, almost burned. Fries super salty.
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Richard Brown
Shakes are great but rather small. Food was excellent. I’ll have to find my way by here again soon.
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King Raggler
First and only experience at a shake shack. Food tastes like microwaveable dinners and of course they managed to mess everything up about every single item I ordered.
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Jim Slade Poe
Waited 13 minutes (with other customers waiting similar times) for chicken pieces and lemonade after ordering from the kiosk, and the chicken was almost warm – and no barbecue sauce. Ordered Monday June 12th at 9 pm. at the Westlake location.
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Bobby Collins
Placed order on Ipad. Received text that order was taken and would receive text when order was ready. NEVER received that text!!!!!!! Went back in 25-30 minutes later. Was told order sittting there for a while! Told them I NEVER received their text!!!!!!!!!!!!!!!!!
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Erin
I had a totally different experience than the other reviewers here. Grabbed a burger last Friday afternoon here and the woman that took our order (Pam) was one of the friendliest people I’ve ever met. She was so memorable that I made a note in my phone to make sure I wrote a review and showed my appreciation for her over the top friendly service. You don’t meet people often in the fast-food industry that are passionate and care about their jobs and she is one of them. You are lucky to have her as an employee! Also, the food was cooked perfectly and came out in a timely manner, will definitely return next time i’m in the airport!
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Müs Chip
Cashier was operating at super slow speed and has a form of slight rudeness, having intermittent discussion with coworkers in the back during taking an order. Food was great, took very little time to have assembled – far less time than taking the order – which is unheard of.
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Strath Wood
The slowest and rudest staff I have ever experienced, and then to almost be forced to add a tip when paying by card was the icing on the cake. Then to add insult to injury, the wait of 14 minutes to be given a burger that was burnt and tasted like shoe leather finished it for me. Save your money
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Gina Cleveland
Since I work in the airport, I know how busy and crazy it can get; Tuesday afternoon Aug 6 was uneventful. Standing in the line for a full five minutes while the cashier laughed and joke with the cooking crew. It was myself and another customer, waiting…..waiting. She kept turning around and talking more. At least acknowledge that you see us standing there. Nope, conversation continued. I don’t want anything by this point, so I walk next door to Chik fil-a. Then she decides to start taking orders. Very silly and unprofessional.
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Alexi Price
Rudest cashier I’ve experienced in a long time. No greeting, made to feel like asking what the ShackSauce is was the stupidest question she’s ever heard, and when I didn’t tip because of the rude service the careless/annoyed attitude just got worse from there. It’s unfortunate because the other staff seemed very friendly and helpful. Just because you’re in an airport doesn’t mean you don’t need customer service skills. 1st time trying a ShakeShack and will be my last.
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