Seattle-based coffeehouse chain known for its signature roasts, light bites and WiFi availability. Based on 347 reviews, the restaurant has received a rating of 4.0 stars. Price $$
✔️ Dine-in ✔️ Drive-through ✔️ No delivery
Address:
140A Purcellville Gateway Dr, Purcellville, VA 20132
Phone: (540) 338-5674
Website: https://www.starbucks.com/store-locator/store/1008737/
Hours
| Thursday | 4:30 AM–7:30 PM |
| Friday | 4:30 AM–7:30 PM |
| Saturday | 5:30 AM–7:30 PM |
| Sunday | 5:30 AM–7:30 PM |
| Monday | 4:30 AM–7:30 PM |
| Tuesday | 4:30 AM–7:30 PM |
| Wednesday | 4:30 AM–7:30 PM |
Menu
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Photo Gallery
Reviews
Heather Register
Being completely honest… I try to avoid this location due to the way the parking lot is and because of it, the back up that the drive-through causes. However., I still gave the location five stars, because the customer service is impeccable. Sarah has a personality that can turn anyone’s day around with the most brief encounter. Not to discredit any other employee, but my interactions with her specifically make my day! Not sure if there is more than 1 Sarah(if only we could clone her) but she did mention she used to live in Chicago. Great love for great customer service!
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Michael Stratos
This is one of the nicer Starbucks I’ve been in. The thing is, though, it’s loaded with teenage girls and new moms with little babies. Not a bad thing, but it can get loud in there! And on the positive side, most of the moms are cute!
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mike w
Order is frequently wrong, staffing on weekends is horrendous so you’ll wait forever for a simple coffee that will most likely be wrong. Weekdays isn’t bad which is why it gets at least one star but it isn’t great either. A lot of folks complain about the parking but the employees can’t control that. Give way more time than needed if you order ahead, give them a chance to ensure your order is wrong. And one time mess up of an order doesn’t equate to a bad review but when it’s commonplace then it’s deserved.
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LUCIO D
I would like to start by stating I spend $8.27 daily for a Venti Mocha with 4 shots of espresso and I have been doing so for the past 15 years, I know I know, I do it for the convenience. With that being said. I have never been dismissed and treated the way I was treated today, here is the kicker, it wasn’t by one of the staff it was by the Store Manager. I came in to get a bag of Starbucks coffee grounded down to use at home. When the staff member gave the SM the bag she began with this is not ours. I explained to her that it has the Starbucks logo and I have never had an issue before (except: during the COVID pandemic). She then stated, “I’ll have to run this by the District Manager”. As she was going to grind the beans and she was turning to do so she began mumbling under her breath. That was quite irritating. I showed her my filter for my espresso machine and she said what’s that. I said it was the filter for my machine at home. She said, “I have never seen that before”. I brought the filter in because I replaced my old espresso and in the past, they have asked me what type of filter I have so they can grind it to my specific filter. Someone, please let me know how an SM of a Starbucks who doesn’t know what an espresso filter looks like is working there and has to be so codependent on her DM to make a simple call in her store to keep her customers happy. As I asked for my bag and filter back to go somewhere else to get this done I mentioned I would write up a survey about her service and she said, “ok, have a nice day”. Throwing salt in the wound. Not very professional. I have noticed the store environment and culture have changed since she has taken over, there is always a period when the environment feels off when turnover occurs, but it’s been sometime now. I don’t think it will change. Since this is the only Starbucks option near me, I guess Starbucks will be the one losing $8.27 daily. I’ll be making my own from home moving forward.
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Trish H
Long wait on weekends. Saturday at 2pm waited over 25 minutes for a mobile order – 1 Frappuccino. Parking lot very congested.
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Darlene Johnson
I received my sandwich and 20 minutes later I got my white chocolate mocha. It was very chaotic!
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Zak R
Worst coffee place in town. If market street coffee still existed, with the crazy owner lady who ranted at people, I’d still choose to be there during one of her screaming sessions rather than go here.
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Christina Davis
This is the only ONLY starbucks in which splitting a kids beverage into 2 cups is a problem. (Dont want extra just a grande’s split into 2 tallcups) instead they hand me all this in a drive thru ! It is such a small thing todo to make things easier . I have worked in customer service/ restaurant business for over 15yrs an it’s the little things that make people happy an to be considered going the extra mile. Just 2 weeks ago the were busy to the point that when I arrived at the window they sidnt even great me by opening the window for 3whole mins . Not even “hi how are you? Can u give me a min?” They didnt even glance thru the glass, I honked my horn between the 3-4 mins as he was holding my drink while typing in another order. I have been a Gold member for 4 years now an this is the Only store I’ve ever experienced an entitled attitude , snobbish demeanor an the we follow every single rule in the rule book attitude. I get following rules , I understand it’s a business but in the end the way you treat your customers should matter most. The last 3 times I have come to this particular store I have experienced multiple issues. They may be great on numbers in the region as he so proudly proclaimed to me , but they are the worst in customer service I’ve ever experienced from this company. I do believe being the only Starbucks within 20miles is what helps an maintains their business not their services. I personally will never return to this location again bc of this.
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Giannina Follegati
Yesterday around 6 pm went inside to order grande hot chocolate using my app. I forgot to loaded having left 3 dollars. The total was 3.49 for drink. The person at the counter said you owned .49 cents. I said let me go to my car to get money. She said I am sorry then I need to cancel your order because you are short. Go and get the money and order again. That was ridiculous for .49 cents I was very disappointed with their service. The worst customer experience.
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Necy
Unfortunately, they have recently had to hire many new baristas. I order the same drink everyday, sometimes 2 to 3 times a day! They are unable to get my drink correct. I would say 1 out of 3 times! They do NOT put COMPLET PUMPS OF SYRUP. When you are paying for extra pumps it is quite perplexing. Your drink tastes nasty, sometimes I have time to turn around, sometimes I DON’T. It is a complete waist of money! I have now started going inside of Harris Teeter Starbucks. The fact the bartistas are unable to wait for the pumper to come ALL the way up, full of the syrup is a true deserve to the drink and the customer. As I stated above, when you are paying extra for extra syrup, I am lucky if I am getting the correct amount the drink actually calls for.
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