Seattle-based coffeehouse chain known for its signature roasts, light bites and WiFi availability. Based on 19 reviews, the restaurant has received a rating of 3.3 stars. Price $$
✔️ Dine-in ✔️ Drive-through ✔️ No delivery
Address:
1500 Armory Dr, Franklin, VA 23851
Phone: (757) 516-2621
Website: http://www.starbucks.com/
Reviews
S B
I usually have a great experience with the mobile orders at this Starbucks and any other one. I normally have the same barista during the week here, who is a sweetheart.Greets you with a smile and is kind. I wish I knew her name. But today I had a different one, who was quite rude. Every Starbucks I went to before says to drive up to window to skip the line when you order via app. As soon as I said the name for my order, she tells me to stop next time so they can make sure they have it ready. Her remarks were said in a nasty tone while she shuts the window before I can respond. I wouldn’t have mind the comment if she delivered it in a better manner. Then as soon as she turned around they handed her my order, so it was no wait time or need for the comment. I had one coffee. Then to throw salt on the incident, the coffee tasted bland and wasn’t as good. Trust this will be my last time ordering from this Starbucks. I know on the holidays you have different people working. You may want to retrain some your employees on customer service. If they don’t want to work on the 4th of July, have them stay at home to prevent you from
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Jason Z
The worst coffee I ever had. Asked for triple shots caramel macchiato but cannot even taste any coffee flavor. Taste like a cup of lurk warm milk.
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WHITE RABBIT 1969
Warm staff and cozy atmosphere in an aspiring metropolitan area. Any new person is quickly trained properly and messed up orders are fixed without a fuss. (Though I haven’t really needed any fix ups)
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Miriam Valenzuela
Dacia did the best low-sugar frappuccino ever I had she did excellent, was very knowledgeable and was professional!
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Josie Byrd
Ordered ahead to pick up in the drive-thru and the service was INCREDIBLY slow. It seems like they were making the drinks when the customers came up to the window. It took me over 40 minutes to get my mobile order in the drive-thru. Rule of thumb: order through the app, go inside at this location cause your drinks will be either getting cold or watery waiting.
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L Hurt
The new building looks great and the coffee is tasty! Employees are new! So, the service maybe a little slow as they learn how to make your choice of drink, it doesn’t hurt to be patient with them .
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J W
I only use the drive through.
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Marshall DeBerry
Update: Now located directly on Armory drive at US 58. Pleasant and accommodating staff will brighten your day at their new location.
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Scott McQuade
Staff is friendly. Frequently running short on seasonal flavors.
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Latoya Wright
Friendly employees. Great service. And best coffee in town
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