Traditional cheesesteak sandwiches & grilled subs are the specialties of this informal chain. Based on 333 reviews, the restaurant has received a rating of 4.1 stars. Price $
✔️ Dine-in ✔️ Takeout ✔️ Delivery
Address:
65 Crossroads Mall Room D – 1, Mt Hope, WV 25880
Phone: (304) 256-1990
Hours
| Thursday | 11 AM–9 PM |
| Friday | 11 AM–9 PM |
| Saturday | 11 AM–9 PM |
| Sunday | 12–6 PM |
| Monday | 11 AM–9 PM |
| Tuesday | 11 AM–9 PM |
| Wednesday | 11 AM–9 PM |
Menu
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Photo Gallery
Reviews
Mitchell Savina
Beware if you place a DoorDash order. I get someone else’s order every single time. I miss PennStation in Beckley
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Isaiah Taylor
I love steak escape in general. Never had issues the many years I ate there. The one in this mall has certainly went so downhill it would be better off it closed. Not one worker has any passion or an ounce of care for their work. Every order I have had has always been wrong, if I was allergic to something I would’ve been rushed to the ER since the cooks don’t go by the order. It’s very slow for a place that’s not often packed or busy. Quality control and consistency is terrible. Some days you’ll get crispy fresh fries or burnt greasy potato sticks. The place always stinks of grease and tables not cleaned. Staff is overworked trying to run two establishments at once. Management needs to take into account that these are human beings not robots. I’d rather they close this place and put their resources into other businesses in the mall.
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B
Very rude workers, small portions, and unclean. Went there a few days ago and got some fries to go, didn’t check the bag, got home, and all the fries were was the crumbs from the fryer. Barely anything, I also ordered a large fry, and it came in the tiniest cup. The workers always act like customers are an inconvenience and want them to be gone ASAP. Horrible customer service.
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Yvonne Ortiz
Bread under baked , fries overcooked, bread was not completely filled with meet you can see in photo. For the price they charge I was expecting better quality. One good thing about it was the staff is really friendly, They are the only reason i gave 2 stars
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Cristina Bell
Don’t have this, don’t have that, oh oops let’s fail to also mention we don’t have this either. Grand escape, they didn’t have mushrooms (but failed to mention that while I was ordering) no ranch for fries. And kids meal just thrown in bag. Not happy at all, and the way the cashier acted was as off she could care less to even be there. And when you go to eat you see hair in the fries, threw up instantly. They don’t have hair nets on and they are all hovering over people’s food. Disgusting!
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The McLain’s
The cook was rude and told us we couldn’t stand there to watch our food. I told him the ingredients I noticed missing from the receipt and he told me to go sit down
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David Phelps
Ordered a terriyaki chicken bowl. Brocolli based. aware of that, however I dont think there should only be a chicken nugget (if that) equivlant amount of meat on it lol. $10.27 for a bowl of broccoli essentially.
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sandra jarrell
Was ok . No one at counter and we had to wait quite a time for someone to wait on us. Ordered a cheesesteak with fries. It was ok , the fries tasted like they had freezer burn.
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J G
The sandwiches and fries are very tasty. If you’re counting calories or monitoring your cholesterol the only options would be the salads. 3 different portion sizes. The largest is enough for two people. The food is prepared right in front of the counter waiting area… watch the cook prepare the food and wrap for you.
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Corey Troska
Used to love going here, but we won’t be back. Cooks and sandwich finisher got both my wife’s sub and my sub wrong, we had my wife’s sub remade and they still finished it wrong. The entire time I was waiting on the subs I could hear the employees complaining between one another, the grill looked like it had not been scraped since the first sandwich of the day, food falling out of the grill catch because it hadn’t been scraped out either (there’s a hole in the middle so the food falls in trash bin underneath) and not one employee seemed like they were happy to be there. I know alot of people aren’t thrilled with their job, but if you’re in public service you can atleast fake a smile.
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