Jamie Fisher
Please note that this is NOT a review on the person who was working the counter. It’s on the person who wasn’t. I had placed an order online, and when I walked in to pick it up, there was a line. I started to look around to see if there was a place to pick up online orders, but before I got to look around, the man behind the counter announced that he was the only one there and that if we had online orders it was going to be a while. I understood, and patiently waited in line. A couple of times the man called out loudly, presumably to someone in the back, that he needed back up, and no one answered. He was clearly, and understandably, flustered, but still gave each customer his undivided attention. When I got to the front of the line, I told him he was doing great and if he needed a second to catch his breath or whatever, I could wait. He declined, and I told him that I had placed an order online but knew he hadn’t had a chance to do it, so I hoped me waiting in line gave him a chance to catch up. He then pointed to a shelf along the back wall that was for online order pick up, and sure enough, my order was there before I ever walked in. I was frustrated that I’d waited in line when I didn’t need to (only because he specifically said when I walked in that online orders were going to be a bit yet), but I don’t blame the man at the counter. Someone was clearly in the back and refused to come to his aid which caused him undue frustration during the lunch rush. He was short with me, and I didn’t like that, but I know it wasn’t his fault. According to one of my co-workers it’s like that every day, so it’s not a matter of someone not showing up today. The manager should be up front helping during the rushes if he/she can’t find more help. (which I know is a regular problem) I also think there should be a way to turn off online ordering if the shop is short-staffed so that the worker can focus on the person in front of him.
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Sammi VanDriel
Came in to order dinner with my husband and the new guy was a little behind, 2 other workers came in to help him out but they were not in uniform and the one named Andrew just jumped in and started our order. My husband noticed that Andrew did not wash his hands when he came in and just threw gloves on. The female that was with him also didn’t have her hair pulled back and no uniform. (don’t know what her name was but she had long red hair). My husband had ordered a meatball sub ft long and there was only 4 meatballs in the whole sandwich when mine had 8. Worst experience we had at this location. Highly doubt we will come back there. My husband deserves a full refund in my opinion.
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M W
I’ve come in here several times over the last few months. Andrew and Rebecca need to work something out or find a different career path. Consistent arguing, yelling at each other, condescending, and disrespectful. You are making sandwiches, not building fine furniture. Andrew, if it were my daughter you were speaking to like that, I’d take you out in the parking lot and rearrange your teeth.
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Lacy Bethany
I ordered an Ultimate BMT for the outrageous pric of $17.58 to have it delivered. My sandwich was made with only pepperoni and salami and the very minimal amount of cheese. When I called the store about it, I was told there was nothing they could do and to call doordash. No info on how to do this whatsoever. The store is the one who made my sandwich poorly and should fix it! Very unsatisfied. Will never do this again!!
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James Miskowski
Rebecca…. The reviews are spot on. I will not be returning to this location, I will drive past this location to a subway further from my home after the interaction I just had. First instantly rude vibes, not welcoming, not friendly, I asked for double meat ham and turkey I saw her not double the ham (6 slices on a footlong for ham isnt double) she also only did 1 layer of turkey so I clarified maybe she just thought I meant ham and turkey is double, so I said no double ham and double turkey so she added 1 more layer of turkey, I then said you didn’t double the ham, she replied yes I did. I said there are 12 pieces of ham? She said yes there is a total of 24 pieces of meat on this sandwich. ..
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Gabrielle Woods
Ordered 4 sandwiches online, not one came out right. No cheese, not toasted, barely any dressing, bread stale
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Robert Wilson
The worst service EVER!!!! Walked in was told very rudely “it’s gonna be awhile before we can make your sub cause I got online orders first”…20 minutes later im still the ONLY person in the building…I said not toasted he puts it in anyways.. then puts 1 little line os cause on it and I asked for more and he tells me well there’s not much left and others might some……I said are you making my sub or yours?? He looked at me funny then I walked…. never again will i ever go there.. horrible!!!
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Brian Dabakey
Awful experience today. Went in right before noon. Two younger gals working. Not a hello, welcome, or a smile. So we’re already off to a bad start here. I didn’t get her name, shorter black girl took my order reluctantly. Then it was my wife’s turn. She wanted a protein bowl with rotisserie chicken. Quite common. The girl, again, reluctant to take the order, was very rude. In a raised voice saying what’s rotisserie. We have roasted and strips! Wife points and says isn’t that rotisserie? Girl yells at her now, ITS ROASTED! At this point wife says forget it. I don’t want anything now. Now I, reluctantly, paid for the two subs and left. Never again. This behavior was abhorrent, and has no place in the food/customer service industry. Maybe a toll road booth would be more suitable for this person.
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Hannah DeWinter
Very unfriendly employees. Was served by Rebecca. Said hello. No answer. Did not smile the whole time. Told her to have a nice day. No answer. Staff definitely need a course in customer service.
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David Tubergen
The guy with 6 hairs growing out of his chin grosses me out….. i count them just to make sure the dont fall in my food. The “south of the border” guy needs glasses. He had to hold the cheese basically against his nose to be able to separate the slices! The ONLY ONE THATS PROFESSIONAL, CLEAN, SANITARY, POLITE…. IS STELLA. Dear owner….. you need to purge!
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