Casual counter-serve chain for build-your-own sandwiches & salads, with health-conscious options. Based on 116 reviews, the restaurant has received a rating of 3.6 stars. Price $
✔️ Dine-in ✔️ Drive-through ✔️ Delivery
Address:
655 NW North Albany Rd, Albany, OR 97321
Phone: (541) 928-8413
Hours
| Wednesday | 8 AM–10 PM |
| Thursday | 8 AM–10 PM |
| Friday | 8 AM–10 PM |
| Saturday | 8 AM–10 PM |
| Sunday | 9 AM–9 PM |
| Monday | 8 AM–10 PM |
| Tuesday | 8 AM–10 PM |
Reviews
Amealia Schreiter
We ordered on our app last night and my teen picked up the order. At home we realized only 1 of the 3 sandwiches were correct. Two did not have cheese and were missing veggies and condiments ordered. I called to let them know, my assumption was they must be training. The employee I talked to confirmed they were training ms asked if I wanted to bring food back. We were not going back out after waiting 45 min for 3 sandwiches.
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Terry Seiber
Needs to be more than one person working. Been in there to get a Sub! Three different times. On my way to work. Don’t have time to wait 20 minutes. To Get My order!!!! Walked out all 3 times!
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Nikolai Wood
I love Subway. The food is always great. That’s why I’m giving it a four out of five. The only thing I do not like about this location is that there is only one person working the drive-through, walkins, and handling all of the other DoorDash or Uber eats orders. This location needs better management and to treat their employees fairly. Having one person do all of this is not fair.
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Aimee Roseland
Absolutely horrible service from one of the children they hire to work for them. I was told I had to order online because they couldn’t make four sandwiches through the drive-thru. So I pulled around and ordered online. Once I got through the extremely slow online order process, the estimated wait time was a little over twenty minutes. At the allotted time I went through the drive through to pick up my sandwiches. I waited five minutes at the order screen for the guy to tell me my sandwiches would be ready “in a little bit.” I pulled around and saw him and another kid rushing to make my sandwiches. Another almost ten minutes later the kid who told me he couldn’t make four sandwiches through the drive through and that my sandwiches would be ready “in a little bit” handed me my sandwiches in a rush. I said “Forty minutes, that’s how long you made me wait.” He started to say they did it as fast as- and I cut him off and said, “I understand that you don’t care-” and he slammed the window in my face and walked away. I didn’t scream or Karen-out. I was almost frustrated to tears and this kid didn’t care at all about what he did. He had helped every other person in the store and forgot about my order. He didn’t care enough to apologize. He didn’t take one minute to listen to what I had to say. It’s not asking too much to listen to a customer complaint. And if he didn’t want to deal with me then he could have simply said, would you like to speak to my manager. To slam the window in my face while I was speaking? I just can’t believe Subway offers these kids so little training or that they hire children who care so little about their job or customer service. This was my first old person moment where I was mistreated by some kid and felt like he represented a generation. And I get that you will read this and believe I was somehow at fault or under-representing my tone because I’m a middle aged white woman and that’s the stereotype we all assume these days, but for the record. I’m not.
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Amanda Copeland
Staff was very friendly. Some tables were not wiped down, but otherwise it was pretty clean.
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Pleochroic Dreamer
If you are busy, I highly recommend downloading the Subway app. This business utilizes their app, as well as other restaurant apps, like DoorDash. However, Subway’s app is my favorite. Whenever I’m running late, I simply order my lunch using their app while I’m getting ready for work, and then I can simply swing by their drive-thru and pick it up, no waiting, and since you pay for your food while ordering, it’s even more convenient. Check it out, you will dig it!
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Jennifer James
Great food and plus it’s nice and cool inside to relax too…
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Timothy Johnson
I have no idea what is going on with the bad reviews, this Subway is exceptional. I am going to review completely on customer service, which I never do for food establishments but everyone knows what Subway tastes like.
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Barbara Mencer
We had a very large order and were somewhat in a hurry. The server was exceptionally patient and helpful. The only negative was that they only had two bread types to choose from.
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Tabitha Miner
Best customer service in a long time and I even tipped.
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