Based on 225 reviews, the restaurant has received a rating of 3.6 stars. Price
✔️ Dine-in ✔️ Drive-through ✔️ Delivery
Address:
1262 NY-414 Suite B, Waterloo, NY 13165
Phone: (315) 220-8708
Hours
| Tuesday | Open 24 hours |
| Wednesday | Open 24 hours |
| Thursday | Open 24 hours |
| Friday | Open 24 hours |
| Saturday | Open 24 hours |
| Sunday | Open 24 hours |
| Monday | Open 24 hours |
Menu
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Photo Gallery
Reviews
Dorothy Landry
If I could give this place zero stars I would. Stopped for lunch today before work and ordered two jr. bacon cheeseburgers and a Dave’s double sandwich and drink only and two sugar cookies. They had us pull up saying they were making it fresh. Both cheeseburgers were so cold that the cheese hadn’t even melted the only thing edible are the frozen cookie pucks you put on a cookie sheet and set a timer for!
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Tracy Thompson-Mack
The restaurant and truck stop was extremely busy and the employees did great keeping their cool with the rude, tired travelers. Food did take a bit, but was to be expected with the amount of people in there ordering. My family will definitely return here on our travels again.
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Jeremy Pellicano
Food is ok. Service is pretty good usually. Friendly staff. Makes all the difference. Some of the Wendy’s I’ve been to have terrible service of late. Shallow employee pool to draw from certainly has had a toll. Definitely appreciate their late hours.
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Matt G
I’ve been going to Wendy’s for almost 40 years now and tonight I had my best experience I’ve ever had at a Wendy’s here. We walked in and started ordering on one of the computers. As we were completing our order, we were running into some difficulty making a modification to one of the items. That’s when Zachary walked over and asked if we needed any help. He was attentive enough to notice by our body language that we were having some trouble. Not only did he provide a solution but he went back to the kitchen to make sure that everything was exactly as we wanted it. And after all of that he came back to check on us to make sure everything had come out right. He was so thoughtful and friendly that it made our night. On top of that, the location was very clean and all of the staff seemed to be happy and working like they enjoyed being there. You don’t see that a lot. Thanks to all of the staff for going out of their way to make sure we had a great experience, especially Zachary. 5 stars!
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Ronda Vanfleet
Absolutely terrible service went through. The drive-through sat parked in the parking lot for 20 minutes before the girl came out with our food. They forgot our drinks and our Frosty’s and an order of fries and two sides of cheese sauce so I told her that she went back in and about another 10 minutes went by And she brought them out . When she came out, she still had forgotten the two sides of cheese sauce she said a girl inside said she put them in the bottom of the bag so I checked again and verified that there was no cheese sauce in the bag so she went back in and said I’ll be right back out. She never came back out. I waited another 10 minutes, so I go inside which defeats the purpose of drive-through and a manager approached me. Never apologize, hardly even acknowledged me just said to a worker to get two sides of cheese sauce, so I stood there for probably a good another five minutes before a Young man brought me my cheese sauces, and he was the only one who even acknowledged me and apologized and said I have a good day . I do not recommend this Wendy’s at all as a manager do you think you’d have better customer service?
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Jamie Damoth
Food is decent and typical of the brand. A bit long on the wait time as they seem to focus on drive thru more than eat-in. The place is new and clean. This one is attached to a truck stop. Staff seems friendly and attentive
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Penny Schenck
We had great service. Our orders were brought to us quickly.We met family members there and sat and visited for a really long time after we ate. We don’t see them much. The staff were wonderful and didn’t tell us we had to leave. Our
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Karl Sherman
The rudest Wendy’s employee ever. Stop here after work. The gentleman is amazing the young blonde girl don’t bother she hates her job and complaining while making food or taking order then they want more money rediculus.
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Paul D
Took 20 mins to get breakfast at 8am on a Sunday. Understaffed big time. Staff that was there were as careless as it gets. Might want to go across the street if you want a better experience.
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Kristen Nomura
Stopped for lunch during road trip and the restaurant was busy but the workers were very efficient and made some of the best burgers and fries from a Wendy’s I’ve had in a long time
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