Fast-food burger chain serving sides such as chili & baked potatoes. Based on 984 reviews, the restaurant has received a rating of 3.6 stars. Price $
✔️ Dine-in ✔️ Drive-through ✔️ Delivery
Address:
175 N Genesee St, Utica, NY 13502
Phone: (315) 724-8355
Social Profile: 
Hours
| Tuesday | 6:30 AM–12 AM |
| Wednesday | 6:30 AM–12 AM |
| Thursday | 6:30 AM–12 AM |
| Friday | 6:30 AM–12 AM |
| Saturday | 6:30 AM–12 AM |
| Sunday | 6:30 AM–12 AM |
| Monday | 6:30 AM–12 AM |
Menu
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Photo Gallery
Reviews
Dmitriy Gult
The place is super dirty. The staff is super unprofessional. We order 5 meals for done in. After getting 4 meals they left. No one at the counter I asked where the last meal is and it took them forever to get it to us. Image a party of 5 and 4 people are having their meals while the last person is standing and waiting. Avoid this location at all cost.
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Owen Dragomani
I stopped at this Wendy’s on a road trip through Utica. A long drive through line hinted that going in might be quicker. A decision that we would soon regret. We were greeted by a timid cashier who reeked of marijuana. They did have a BOGO spicy chicken sandwich deal which made the 35 minute wait that much more enticing. Staff seemed not to care that a line was forming at the register, so, we took it upon ourselves to instruct each customer to eat somewhere else. Some may call this sabotage but we knew that the drugged up staff could only handle one order at a time. One staff member left the kitchen to clean the bathroom, not the brightest move considering we drove away every paying customer who could’ve used it. FINALLY! We got our food, well actually not our food considering half of it was wrong, but we had food none the less. As an attempt to cheer us up they gave us another large fry. I would’ve rather had no fries, as they were cold and soggy. In conclusion, I would’ve rather eaten at the run down Denny’s across the street, maybe there the staff would’ve been more competent.
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Cynthia Dumas
I normally never leave a bad review. Twice now I’ve had a bad experience here. Took well over 10 minutes for someone to ask for my order inside. Then the people beyond the counter were moving so slow. Like they smoked a bunch of cannabis and came to work. Snail speed. The guy was polite at the counter. Guess an employee walked out and others just seemed to no longer care. I’d go to another Wendy’s. My last visit the chili, was cold. The inside of the store wasn’t clean either.
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LeRoy Jr Pierre
Not impressed for breakfast meal. 20 minutes to get a sandwich and potatoes. No one in the drive thru nor anyone in the building but me waiting. More people standing around than doing their jobs. I think they had to catch the chicken to get the eggs to make the sandwich. Poor service no motivation.
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Joe Prespare
If it wasn’t for the taste of the food, this Wendy’s would had received no stars. There was a sign in the bathroom that stated “Wendy’s cares about Cleanliness”. My guess is the employees of this one don’t believe that. First the toilet bowl in the men’s room had a nice yellow ring in the bowl showing it hadn’t been cleaned in months. There was trash all over the dinning room. Crumbs on the floor and straws strewn next to the soda machine. Employees wore shirts that were dirty and generally acted like customers were a burden. I was driving back from Canada and was hungry so I grabbed my food and could t wait to walk out. Not the Wendy’s experience that I’ve found elsewhere. Dave Thomas would roll over.
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Ernest Meeks
Usually good food and mostly good service. Much better than McD’s! They don’t even have People serving you any more.
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Ryan Meenan
This place has so much potential, but the staff really makes for an awkward experience, I’m not expecting much, but when I get greeted with a “what are you getting” then have to listen to adults argue out loud like children, and share about personal rashes and infections and deadbeat baby daddy’s, I’m sorry but that’s over the line. It seems like they only clean the place on a weekly basis. It seems more like a management issue than a staffing issue, because there seems to be plenty of different voices behind the counter yelling at each other that could be doing a little housekeeping.
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Esther Au Yeung
Really, really gross. The second you pull the door open you can smell the stench of the toilets that permeates the entire restaurant. The dining area and the kitchen behind the counter is super grimy and filthy.
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Angie
The owner(s)of this location should really be checking in on your investment here. It used to be a great Wendy’s, now it takes forever to get your food and when you do there has not been one time that the order is not missing something or wrong.
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Gino Geruntino
I’ve never had a bad experience at this Wendy’s. They’re always friendly, typically fast, and they don’t mess up your order. All in all, pretty alright!
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