About Lou Malnati’s Pizzeria
Considered the oldest family name in Chicago pizza, Lou Malnati’s is as rich in history as its pizza is in flavor.
Lou Malnati got his start in the 1940’s working in Chicago’s first deep dish pizzeria. He took his pizza expertise to Lincolnwood, a northern suburb of Chicago, where he and his wife Jean opened the first Lou Malnati’s Pizzeria on March 17, 1971. Lou was known for his fun-loving character as well as making Chicago’s best pizza. Loyal patrons lined the streets on opening day for a taste of his delicious deep dish creations. Lou always thought it was funny that an Italian should open a pizzeria in a Jewish neighborhood on an Irish holiday.
Family-owned local chain for Italian classics & Chicago-style, deep-dish pizzas with buttery crusts. Based on 181 reviews, the restaurant has received a rating of 4.3 stars. Price $$
✔️ Curbside pickup ✔️ No-contact delivery ✔️ No dine-in
Address:
4700 Gilbert Ave, Western Springs, IL 60558
Phone: (708) 246-3400
Website:
Hours
| Sunday |
11 AM–10 PM |
| Monday
(Labor Day)
|
11 AM–9 PM
Holiday hours
|
| Tuesday |
4–10 PM |
| Wednesday |
4–10 PM |
| Thursday |
4–10 PM |
| Friday |
11 AM–11 PM |
| Saturday |
11 AM–11 PM |
Menu
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Photo Gallery
Reviews
M.C. Rivetti
Visiting Chicago for business and since this was the first time here, i had to try deep dish pizza. Asking around, several people told me to try Lou Manati’s and I’m so glad i did.
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Olivia Hernandez
After ordering 2 hours of a wait; this is the quality of pizza we received! Delivery guy was rude and defensive! I called to speak to a manager, instead of being sympathetic or regretful; she justified the poor quality due to the pizza being uncut and because they are overwhelmed. The pizza has cardboard sticking underneath and it was soggy. I have ordered deep dish pizza for many years and have not received it this way. I will NEVER order from this location ever. Western Springs location. They lost my years of business. I am a customer service manager, I would have never treated my customers that way.
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David Gallagher
Called at 5:37 p.m. placed my order was told delivery within 45-60 minutes. No later than 6:40. Called at 7:30 to check the status of my order. Same employee answered the phone and appololigized saying she could see the order was late. Was placed on hold to get her manager. 3 minutes later the manager gets on the line and has no idea why I’m calling. Puts me on hold for another 5 minutes. Comes back and tells me that they made a mistake and had the delivery scheduled for 7:30 and would be happy to make the order and rush it, but they can’t rush a deep dish and haven’t started the order. I explained it was now 7:38 if they had it scheduled for delivery at 7:30 it makes no sense that they had not yet started the order. He was very confused by this. Clearly lying to me. Mistakes happen but not taking the blame and clearly lying is why I’m posting this. Order pizza from literally anywhere else. This place needs to go out of business based on how they treat customers.
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Vardhman Jain
A good friend sent us a surprise gift (pizza delivered via frozen package) from this company and when the gift was finally located and received it was ruined with fungus. The company says it was delivered early and blames it on lack of communication between Sender and us. Wanted us to pay 50% of the order to get it redelivered. They don’t provide any kind of delivery updates or notifications and for a surprise gift scenario the delivery can totally be unknown to receiver and sender for days.
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Joseph Ciesiel
Well, this pizzas are good, or I would not be going there. BUT, the last time I was there, last week Friday, I did not receive my ‘ points ‘ for my pizza purchase totalling a little over $56. Then when I asked the person at the counter, she told me to go online and submit the ‘ reward number ‘ .
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Raymond Perri
I sat in your store for over 20 minutes with no other customers while I watched no less than six other customers walk in, and get their pizzas immediately. I paid ahead of time, and according to the app it was ready at 7:20-I got there at 7:24. I don’t mind waiting for a little extra, but what is unacceptable is your entire staff acting as if I was invisible while I waited for you to make a “salad” -a pitiful excuse considering I watched numerous staff pull salads out of the cooler for customers WHO JUST WALKED IN!! I’ve already contacted your corporate office, and I can promise you I will never do business with your organization again. I’ve been coming to your location for years and have spent hundreds if not thousands.
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bepos1luv ok
The best Lou Malnati’s location. Good customer service and food is consistent. Their bone-in garlic parmesan, buffalo and barbecue wings are delicious.
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Chuck Baum
This is our 2nd bad experience here. Tonight we got two deep dish which had about a 1/4″ of grease just pooling on top. It took half a roll of paper towels to soak it up. We ordered uncut as suggested but the crust on the sides was soggy from the grease anyway. We ate maybe a 1/3 of it – not very edible.
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Brian “GLBrian” Breitenbucher
Keyto/No carb Diabetic, pizza all meat crust with spinach pepperoni, is a must.. to watch your health. if Ordered online on a Friday this week. Confirmation was 7pm pick up.
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Guy Albertson
The best pizza in the world!
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