We are open and our team is ready to serve you and your family. Stop by today for drive-thru service or order ahead using the website or the app. Also, check to see if your store has special parking spaces dedicated to curbside pickup. The Zaxby’s founders had the simple idea to serve delicious chicken fingers, wings, sandwiches and salads in a fun, offbeat atmosphere where you can be yourself. That small idea grew into something much bigger…which is how we ended up here in your neighborhood. Whether you’re driving thru after a hectic day, or catering a special event, we’re excited to serve your community. And if you’re trying us for the first time or you’ve been a fan of our flavor for years, you’ll always have a seat at our table.
Chain eatery serving up fried chicken fingers, wings, sandwiches & other American comfort food. Based on 739 reviews, the restaurant has received a rating of 4.3 stars. Price $$
✔️ Dine-in ✔️ Drive-through ✔️ Delivery

Address:
2111 N Roan St, Johnson City, TN 37601
Phone: (423) 610-0022
Website:
Hours
| Wednesday |
10 AM–11 PM |
| Thursday |
10 AM–11 PM |
| Friday |
10 AM–11 PM |
| Saturday |
10 AM–11 PM |
| Sunday |
10 AM–11 PM |
| Monday |
10 AM–11 PM |
| Tuesday |
10 AM–11 PM |
Menu
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Photo Gallery
Reviews
Brittany McCallister
Matt the general manager was wonderful! While looking at the menu we told him we were from out of town and had never been to a Zaxby’s. After we ordered our food he brought my husband and I each a piece of chicken with all the different sauces to try. He was wonderful and friendly would 100 recommend coming to this location and to try Zaxby’s if you haven’t.
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Mountain Heritage Realty
Matt Amos at this location went above and beyond to help us. We wanted traditional wings and they was out. He apologized and said we could go across town. But then suggested he could use another not breaded chicken in the sauce we wanted and even cut it up for us. This is what you call great customer service. We need more employees that care about their job like this. Thank you for help and kindness.
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Tommy Coe
I ordered three meals for dine in. When my wife and my brother sat down at a table and when our food order was brought up, they had the meals in a ‘to go’ bag. I told the cashier that I wanted the food for dine-in, and he turned and walked away
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Mishani McKinney
Waited in drive thru over 20 minutes and purchased two grilled cob salads with two sugar free rootbeers….what I got was on halfway decent salad and one with mostly lettuce, barely any chicken and drinks that were not drinkable ( no syrup all fizz)…and that will be the last time I waste my hard earned money on Zaxby’s! Don’t eat here if they are busy!
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Caden Zeolia
I haven’t only had one bad experience at this location, I have had multiple. I hesitated to post this, but this needs to be heard. The first bad experience I had was through the drive thru. When I pulled up to the window, the guy said that they were closed joking around, but very unprofessional. He accused us of taking an extra drink and he was cussing at the window with other co workers. We then opened up our food and our orders were completely wrong and there was no sauce like we asked for. My second experience was earlier today when I went into the restaurant to get a bite to eat. I stood and stood and stood there at the front for a good 10 minutes and nobody would take my order. I even was yelling at the employees behind the counter and waving my hands in the air to get their attention but they wouldn’t even budge. I personally think that the employees of this location need more PROFESSIONALISM skills. With the experiences I have had here, unfortunately I will not be returning. This is insanely awful service, and I feel like others could agree!!
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matthew wainscott
Very Fresh food!! Very polite!! Helpful staff.Best chicken tenders in town. Cajun chicken sandwich is a awesome love it!! North roan st store and University is always busy. Matthew on front counter at the north roan store is a really exceptional employee.The Carbonation on the drink machine is off and it tastes awful.
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Adam Cook
The staff did their job wonderfully even though the owners haven’t. First, they took everything spicy or flavorful off the menu. Then, they painted the whole place brown and tan and pulled out half the lights. The place looks like the gentrified lobby of a Ramada inn in a touristy neighborhood and you can’t even get insane sauce. Despicable.
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Ryan Hollenbaugh
A wonderful trip to Zaxby’s after an exhausting day of shopping. Another well kept, clean location with helpful staff and the ever phenomenal Coca Cola Freestyle. Convenient too ‘cause I’ve been on a chicken kick!
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Kathleen Bennett
I ordered two salads. The salads are perfect. But if you are open till 11 p.m. why were all the menu lights off in drive thru there are no lights outside this place looks closed when I pulled up I thought it was closed till they greated me!!
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Tammy Hyder
Store wasn’t clean. The bathroom was nasty toilet seat was broken.
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