Chain eatery serving up fried chicken fingers, wings, sandwiches & other American comfort food. Based on 583 reviews, the restaurant has received a rating of 3.9 stars. Price $$
✔️ Dine-in ✔️ Drive-through ✔️ No-contact delivery
Address:
855 US-321, Lenoir City, TN 37771
Phone: (865) 986-9111
Hours
| Wednesday | 10:30 AM–9 PM |
| Thursday | 10:30 AM–9 PM |
| Friday | 10:30 AM–10 PM |
| Saturday | 10:30 AM–10 PM |
| Sunday | 10:30 AM–9 PM |
| Monday | 10:30 AM–9 PM |
| Tuesday | 10:30 AM–9 PM |
Menu
… View more
Photo Gallery
Reviews
Michelle Coons
My egg rolls have not been cooked right the past few times i’ve been through the drive through. The grease of y’all’s fryers needs to be changed because it’s making them look burnt, same with the fries. Highly disappointed with my order today. Asked for a double side of fries on both meals, and i still ended up with the cole slaw.
… more
Joe White
We ordered two dinners and upsized to large fries and extra fries instead of slaw. We order the same thing twice a week and are well aware of how the dinners usually look like. We paid and received our food and half way home my wife realized our order was wrong. One of the meals had slaw and only one of the trays had a small amount of fries. The other meal had a standard amount of fries. We turned around and drove back to the store. When I walked in and explained the order was wrong the lady who originally took the drive thru order disputed the error and asked for the receipt. It was frustrating that I knew what I ordered and originally just intended to run in and have them fix the fries. When she asked again for the receipt I didn’t even recall her giving it to me. It ultimately was in the car. But if the order was wrong wouldn’t the receipt be wrong? Cared more about that then just getting it right. I asked to speak with the manager and then requested a refund. I requested a refund because the store manager told me he personally weighed both orders and they both had 8 oz of fries. I knew that could not be accurate because I knew one of them had an order of slaw. I once again requested a refund and he told me he could not do anything without a receipt. I found that ridiculously odd because he obvious just stated he remembered weighing both orders of fries. If he remembered that he obviously remembered our order? I had brought everything we had purchased back in the store. He finally refunded the check. At the point, he took the time to look at both boxes and he saw the slaw and lack of fries. Rather then admit the mistake and try to apologize for the error he told me that it was now irrelevant. He had issued a credit and it was done. I asked for his general managers name and contact info and he then told me to leave HIS store. When I asked why he would not give me the names requested, he said it was based on yelling at his staff. Up to the point that he was caught in a lie, not once did anyone yell. Including him. He told me to leave HIS store once again and acted like this was a huge inconvenience. I have never been asked to leave any place of business ever. And it is ridiculous that he would not identify who the owner or district manager was. HIS store… what a joke.
… more
Emily
I ordered the fried chicken salad & it had no chicken. I tried to call & no one answered. I was at work so it was impossible for me to leave. when I finally went to get some resolution, they gave me the chicken & didn’t apologize. Do not go to this Zaxby’s
… more
Matthew Pointer
Paid $11 for a nasty wilted salad. Absolutely ridiculous they served this. Picture shows all of the bad lettuce( which was all of it ). Only the toppings were edible.
… more
Connie Banks
Not everybody is welcoming with good customer service please thank you and have a nice day like showing enthusiasm to work there or even have a job at all it’s kind of like blah blah and I’m so in love with funnel cake so since they’ve had those I’ve been getting one at least twice a week but every time I do I don’t know they either been sitting there or overdone because they’re always hard instead of nice and soft definitely not worth $3.90 I feel like I should have at least gotten it free since it was pretty much garbage anyway including the service not so good but I kept trying anyways still haven’t got a really fresh good one other than that there are other items are pretty okay
… more
v porshe
I absolutely positively love this place. This is my favorite place to eat when I’m in Georgia. One of my favorite chicken places to stop it love it. Everything is good.
… more
Jonathan Morgan
Management was very rude, food was cold, we were told after ordering and paying for our food, that we could not use the dinning room, because it was to close to 9pm. When we said something about the food the manager got very aggressive. This is why you have a 3 star rating, if I could give it 0 star I would. Without customer you have NO JOB.
… more
Duplex Frog
They done this about 3 months now.But when i asked for something tossed in barbaque.This is what i get.And i would understand if your pack but when im the only car it different.
… more
Shiloh Godfrey
Bad service… can’t get your own utensils and napkins… ask for anything they cop an attitude…server gave away another customers food to someone else
… more
Demetrius Jackson
Chicken wings hard as a brick an cold had more fries in my kids meal than pickles you pay 6 dollars for an they were old an soggy an cold but hey my fault for going an giving my hard earn money to get cold food I guess
… more
… View more