Long-running chain serving signature breakfast items & a variety of coffee drinks. Based on 93 reviews, the restaurant has received a rating of 3.5 stars. Price $
✔️ Dine-in ✔️ Drive-through ✔️ Delivery
Address:
7721 Brook Rd, Richmond, VA 23227
Phone: (804) 562-7576
Hours
| Thursday | 6 AM–8 PM |
| Friday | 6 AM–8 PM |
| Saturday | 6 AM–8 PM |
| Sunday | 6 AM–8 PM |
| Monday | 6 AM–4 PM |
| Tuesday | 6 AM–8 PM |
| Wednesday | 6 AM–8 PM |
Menu
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Photo Gallery
Reviews
Jo Smith
Super disappointed with this location. This is my ‘on the way home’ location. They usually have semi decent selection as somehow by 4pm there’s barely anything left. Employees and service is hit and miss. Sometimes friendly and prompt. Most of the time disinterested. They also mop the floor or clean. They don’t wash their hands before serving customers. Today 08/11/23- there were 2 employees with backs to the counter. Display was bare- maybe a dozen munchkins, couple of muffins and fritters, and random donut. I stood there for a min to see if what was available was even worth ordering. No acknowledgement from either employee. I walked out. While the donuts and other offerings are Dunkin standard, service and selection needs urgent improvement.
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Melissa
I have been to the drive thru maybe half dozen times now and every single interaction I’ve had was remarkably and genuinely pleasant.
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Martecia Mills
A young lady just sneezed in her hands. Did not wash her hands and made me a cup of coffee! Disgusting, didn’t want go hurt the young ladies feelings. I threw the coffee out and attempted to reach the manager via phone. There was no answer. Never again.
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Josie Gormus
Can we move this location and employees to Mechanicsville? This is honestly the best Dunkin around the Richmond area. The staff was so friendly, my coffee was delicious, and they even had all the food items I ordered. I see people complaining about customer service but my advice is go to the Mechanicsville location just once. Mechanicsville is always out of food, donuts, and even supplies for coffee or any crafted drinks and their employees are AWFUL. I will be returning to this location, just wish it was a little closer.
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Nichole Robbins
I come to Dunkin everyday for coffee at a different location. This morning I got my coffee with no ice and received only half a cup of coffee. This is the only Dunkin’ Donuts to ever do this to. And it is unacceptable. I would never give my customers half a cup of soda because they didn’t want ice.
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Jeannie Beannie
I ordered two donuts to eat later in the day. When I finally was going to eat them in the bag I found…a cold bagel breakfast sandwich. Still trying to find a Dunkin around here where they can keep a simple order straight and sadly this is not the one☹️☹️☹️
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Bill H
I travel a lot and am a long time Dunkin fan. This is not a Dunkin Doughnuts I will ever visit again, even when I will have to drive farther to a more typical store.
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Donald Oldenburg
One of the cleanest and fastest Dunkin’s I’ve ever been too!
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Honey Drizzle
I can’t believe they just told me I couldn’t add or purchase the sweat pepper from the bacon for my Turkey sausage. That just ruined my whole day I don’t eat pork beef or any of that other stuff.
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Anthony Rose
$3.66 for a regular coffee in a refill mug is ridiculous. The coffee was also tasteless.
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