As conditions and regulations about coronavirus evolve and differ across the country, availability of dining options like curbside or full dining room seating will vary by restaurant. What remains unchanged is our commitment to safety and high operating standards, and we are continually adjusting our operations to help protect our Operators, Team Members and Guests.
Fast-food chain serving chicken sandwiches & nuggets along with salads & sides. Based on 104 reviews, the restaurant has received a rating of 3.5 stars. Price $
Address:
VCU Dining Services, 900 Park Ave, Richmond, VA 23284
Phone: (804) 828-2225
Website: https://www.chick-fil-a.com/
Menu
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Reviews
Anna
Really a hit or miss. Best to go at times closer to opening since the lines are shorter. Wait times here can take about 10-15 minutes which isn’t too bad for a chickfila in my opinion. Around closing time 6-8 it’s clear they don’t change the frying oil. I’ve gotten food from here numerous times to try to get dinner and the chicken after 6pm always smells/tastes burnt and foul because they don’t change the oil. Customer service isn’t bad for the pay and hours employees work. The employees have stressful days, too so take that into consideration before you snap at them. They’re also most likely teenagers or students at the counter, too. Patience is key with any chickfila you go to since they’re all so busy.
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Mathew Varghese
First time I went there, the cashier tried to charge me extra for fries that were included on my swipe. I told him cancel the fries, and he canceled my entire order all while charging me for one. Waited for an hour, all the while asking where my order went until they finally got a clue that my order was gone. Got my order 1 hour and 15 minutes after I ordered. Second time I went there, they somehow checked off my order before getting to it, and it was lost again. Lost track of how long I waited that time but all I can say is it severely inconvenienced my day. Both of those times they had a very nice staff member that was patient with me and gave me extra menu items to make up for it. It’s no wonder why he’s gone. This time I went, the staff was rude and they didn’t have milkshakes, cookies, or brownies. Asked for three chick fil a sauces and cashier decided he’s going to ignore me and gave me one. Small things, but enough for me considering my history with this overly expensive chick fil a restaurant.
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Alvaro Jimenez
Literally the worst location in the tri cities
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Owen Haesler
Service is incredibly slow and very unfriendly, i’ve eaten here multiple times and more often than not, my order has been incorrect
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Cen
Great customer service. Visited about 30 minutes ago, I was helped right away. I decided to get a 3 piece chicken mini entree, but the woman rung me up for the meal after i asked it was the entree price. i waited a good 5 minutes before being assisted with a different person– Misty. She quickly gave me a refund and said that my food was “on us” and not to worry about paying it. I was shock that she offered to do that and from this, this chick-fil-a values customers highly!
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Noble Pepper
Food isn’t that great compared to other fast food options plus their staff is not exactly friendly or helpful. And Chick-fil-A supports/contributes to anti-LGBT groups. Not worth going anymore in my opinion.
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True
I went to make an order and decided I wanted an extra fry close to payment, a lady with a heart tattoo on her neck asks me “You were in line for 5 minutes and didn’t know your order?.” This was never a problem at any other chick-fil-a, employees should be trained better than that.
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C
Rude & snippy staff, got order wrong twice, and food was cold. Also no nuggets? Boooooo.
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Adam Thomas
They have options for the VCU Swipe Exchange that most freshman are required to be on; however, the swipes are only available on Saturdays. You can expect a very long line on Saturday morning and afternoon, since many people will want to take advantage of their once-a-week opportunity to eat some Chick-fil-A for swipes. They are open to take other forms of payment during the week with decent hours.
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James Turnage
The do not accept Chick-fil-A gift cards. If you are visiting someone, who is sick and in the hospital in this climate, your fears are great. All cooperate policies and incentives should be honored as an American service.
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