Counter-serve sandwich chain offering made-to-order hot & cold subs, plus a variety of hot sauces. Based on 206 reviews, the restaurant has received a rating of 3.9 stars. Price $
✔️ Dine-in ✔️ Takeout ✔️ Delivery
Address:
8191 Brook Rd Ste A, Richmond, VA 23227
Phone: (804) 262-2777
Hours
| Thursday | 10:30 AM–9 PM |
| Friday | 10:30 AM–9 PM |
| Saturday | 10:30 AM–9 PM |
| Sunday | 10:30 AM–9 PM |
| Monday | 10:30 AM–9 PM |
| Tuesday | 10:30 AM–9 PM |
| Wednesday | 10:30 AM–9 PM |
Menu
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Photo Gallery
Reviews
Tony Hudgins
This location lacks quality control. It’s a reoccurring problem. I’ve had sandwiches that neither me nor my wife would even eat because it was pure fat.
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Reid M
Good subs, can’t complain, but you can probably find a better local source for an Italian sub…. Maybe add hot peppers?
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Wayne Williams
Excellent location. Staff made corrections when error occurred. Staff communicated appropriately.
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Chris Price
My experience echoes the sentiments of some other recent reviews. We tried to order online, but you can’t pay with a Firehouse gift card(which is sold right in their stores). So we headed to the location and walked in 20 minutes before closing. We don’t like to keep people late, nor do we want to keep them from cleaning up. We ordered our 2 subs, and we were told that they were out of tomatoes. We had to repeat what we wanted several times, and each time another ingredient wasn’t available for our Turkey Subs. No Provolone Cheese, so we got Monterey Jack. No mustard, but she could give us packets. She also seemed to be sick with either a cold or allergies, and she wasn’t wearing a mask, which was concerning. Everyone was nice, but we just wanted a good experience for the $33 we spent. Finally, we weren’t asked for our points code or phone number, so we had to wait for the machine to “time out”. Honestly, we have never had a bad experience at a Firehouse subs before. These folks were either poorly trained, have developed bad practices, or were just plain tired and done for the day. I understand all of those things these days, but it makes for poor customer service.
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Patricia Black
My family and I had lunch here yesterday and we all got sick. I’ve been here before and I’ve never experienced such a bad visit. I won’t be go8ng back anytime soon.
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dominic mckann
Just left this location, and I had to stop in the parking lot to leave this review. I ordered a brisket sub of some type and it was by far the best sandwich I have had all year. I am definitely coming back to this location again. The staff was extremely friendly and truly know how to make a meal.
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Moe Campbell
The only place to get a hot fresh meatball sub!! Service was slow but understandable short of help and all
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Hesham R
I got the brisket sandwich and it was really good. I was upset to see that they don’t have the 1-10 selection of hot sauces. It’s one of my favorite things about Firehouse. I understand that there may be precautions because of covid. But maybe they could have employees serve the sauces in small dipping cups
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Pauline Gregorich
I got a Turkey, Bacon, Ranch, large. There was 2 pieces of Bacon on it. So one part of the sandwich had none. Are they getting like Subway? I am disappointed in them. I went there to get a decent sandwich and they skipped. Bummer.
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Matt McCarthy
Consistently great sandwich chain with fresh ingredients. My go-to is the club on a sub. I like the selection of hot sauces and love the idea of the chain giving back to the local fire stations. I had a pretty rough experience one day and made it a point to contact the manager. I was definitely taken care of, can’t say enough about the customer service of these chains.
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