Based on 461 reviews, the restaurant has received a rating of 3.6 stars. Price
✔️ Dine-in ✔️ Takeout
Address:
2601 Turner Rd, Richmond, VA 23224
Phone: (804) 612-0736
Social Profile: 
Hours
| Thursday | 9 AM–9 PM |
| Friday | 9 AM–9 PM |
| Saturday | 9 AM–9 PM |
| Sunday | 9 AM–9 PM |
| Monday | 9 AM–9 PM |
| Tuesday | 9 AM–9 PM |
| Wednesday | 9 AM–9 PM |
Menu
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Menu Photos
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Order and Reservations
Reservations: bit.ly
Reviews
Ben Evans
Enjoyed several different types of pupusas here…cheese, pork, beans. All of them were delicious. Ordered ahead which helped a lot with the wait time. Would eat here again.
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D. Cohen
Food and service was excellent. I knew the quality was going to be good as my father and I were the only white people there and the place was packed! Seriously good quality food tucked away in little shack. Do yourself a flavor and come in here and check it out.
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Silvia Yudice
I only went back here to get some torrejas, they were awful and expensive. On fb they said order in advance but they don’t set your order aside even if you call so what’s the point. I ordered some pupusas, I was told they were going to be ready in 35 minutes since I am familiar with the slow service I went there after an hour and I still waited 45 minutes for a total of 1.45 just for 10 pupusas. Also the ladies that work there just walk around hiding instead of telling people the truth about how long the food is going to take. Maybe you need to hire more cooks or better ones. Torrejas were dry and hard , $7 the order of two just ridiculous
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Jamie Gilchrist
So I came here about 6 o’clock and ordered 7 tacos it took them 1hour and 35 as I watched them take other orders that walked in and some that sat down and they got there food before me initially I was told just 25 mins but almost 1hour and half later still no food and not even a simple apology and the food was not even all that just mediocre at best don’t wast your time coming here until you hours hours to wait and this was what I got smgdh ♀️
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Charles Strickler
Tried this place with my mother when she was in town visiting. Never going back! Took us 10 minutes to even see a waiter. There where perhaps 3 take put orders on the counter and no one else in the place.
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Jimmy Y.
This place has the most atrocious customer service I’ve experienced. My wife and I waited for more than 10 minutes before being served, and it was more than one hour before the foods got to the table. This place is busy, but there is no excuse that people came after us got the food, ate, paid, and left before our food got to us. The waitress didn’t even give us the silverware when she served the food so we had to ask for them. My wife asked for salsa that was missing from her meal, and it also took the waitress a long time to get for her. And when my wife asked again for two cups of water which the waitress didn’t give us in the first place, the waitress rolled her eyes at my wife. Those two cups of water never came to us. During all this time we have been polite, so this display of attitude was as unprofessional as it was uncalled for. Another customer witness everything and asked the waitress what she was doing, which she rudely responded: “What is it that she wants?” What did my wife want? Two cups of waters that were never given to us for the entire 90 minutes when everyone else in the restaurant had it.
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Patricia Romero
Omg these ppl take for ever to bring your food. Waited an hr and there were only 2 occupied tables when we got here. The waitress tells me that i have to order in advance to get my food.
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George Willis
Papusas are very good here. I also liked the horchata, but the service wasn’t as good as the food. I will call in a to go order from now on.
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Milagro Cardoza
I ate pupusas from there 5 stars. Speed 3 stars and if you phone in your order in advance make sure you give them an easy name because they will write anything and they will not find your order.
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Danielis Dos Santos
I usually don’t leave reviews but this place has messed up my experience too many times for me not to. The food is good (the only good thing about this place) but the service is what ruins everything. If you call to place an order, they tell you it’ll be ready in 30 minutes, which in my opinion is a long time, but regardless you might as well arrive an hour later. Every single time I’ve ordered, I’ve arrived to the restaurant and the food isn’t ready. To be honest, I don’t even think they start on the food at all until you get there. The waitresses don’t make anything better either. You come in and you don’t get a hello or welcome so you just stand there looking stupid until somebody comes to help you. I came in this last time and I told the lady that I had a phone order and she didn’t say a word to me, she just said something about my order to her coworker and they spoke amongst themselves and then walked away. I never even got an “okay, it’ll be out in ____ minutes”. That is just frustrating. I tried to give this place a last chance but this last experience was horrible. I just left without getting my food and ordered from El Paraíso Restaurant on Hopkins. Much better service and they actually had my food ready as soon as I got there which only took 10 minutes. Whoever the owner is of this place really needs to do some customer service training for their staff and learn how to get orders out quicker or hire more kitchen staff. This place has potential but not if continues the way it is.
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