Long-running chain serving signature breakfast items & a variety of coffee drinks. Based on 409 reviews, the restaurant has received a rating of 3.5 stars. Price $
✔️ Dine-in ✔️ Drive-through ✔️ Delivery
Address:
2068 Riverdale St, West Springfield, MA 01089
Phone: (413) 739-1612
Hours
| Monday
(Labor Day)
|
5 AM–8 PM
Hours might differ
|
| Tuesday | 5 AM–8 PM |
| Wednesday | 5 AM–8 PM |
| Thursday | 5 AM–8 PM |
| Friday | 5 AM–8 PM |
| Saturday | 5 AM–8 PM |
| Sunday | 5 AM–8 PM |
Menu
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Photo Gallery
Reviews
derrick balise
Please for the love of god start spreading your cheese and making sure food is leaving your store at the proper temp, I won’t be going to this location no more
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Hong Zhang
I stopped by this place to charge my car on a morning, I went in to get a large cup of tea and a Dunkin’ Tomato Pesto Grilled Cheese sandwich. Everything was great. On my way back two days later, I stopped by it again. The dinning room was closed, but I got my tea from the drive-through window while charging my car.
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Miya Wasbrekke
Couldn’t even finish our order without being rushed, extremely rude staff to customers as well as each other. Both times we requested and double checked out drinks were made with oat milk and Both times they were not, staff was huffy and rude when having to remake them.
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candycoated biohazard
I order the same thing everyday and they always get it wrong. And when I ask for certain stuff on the side(like caramel swirl) so I can correct their mistakes they tell me they can only put it in the drink. They either make it too sweet or there is never taste any caramel. AND I always ask for almond milk and they never give me almond milk. I know it’s an upcharge too. Not to mention they are all rude besides the manager. She has been the only nice person I’ve interacted with at this location. People are interacting with you guys first thing in the morning. Be nicer. It’s coffee.
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Susan Melchin
Manager Victoria at the W. Springfield, MA location is excellent! She helped me to prepare having 7 dozen donuts & Munchkins READY at 6:15 AM on 4/21 to take to the VA in Leeds. She is very positive, very happy and very customer-service oriented.
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Michael Govin
They make you sit at the drive up speaker for over 10 min. At a time. One time was 21 minutes and both people said they were swamped with customers and there was 1in the store and same in drive thru. So rude and disrespectful. Bunch of liars and charge you for stuff that you never ordered then turn around and say we can’t take it off the bill after it’s been generated this place needs to be investigated
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bryant young
One of the worst dunkin donuts ive gone to. Lethargic staff morning or afternoon. Foul language…im writing this as ive stood in the lobby for 15 minutes praying for someone to allow me to order a coffee.
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saoirse king
Employees are rude. Younger girl at window always talking on the phone in front of customers. No manners. This location makes your drink taste like straight mud.
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Lisa DuBois
Waited 20 minutes in drive thru and another 5 mintues at the windows. And them waited a few more at the window for a straw. This is the WORST I have EVER seen a Dunkin. NEVER NEVER will go back. This one should be shut down.
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angel
I have been going to this Dunkin donuts, every morning i buy my coffee and breakfast EVERYDAY they give my coffee wrong everyday, the staff are never happy and never have a smile. Bad service!!!!!
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