Long-running chain serving signature breakfast items & a variety of coffee drinks. Based on 163 reviews, the restaurant has received a rating of 3.9 stars. Price $
✔️ Takeout ✔️ Delivery ✔️ No dine-in
Address:
200 Commercial St, Malden, MA 02148
Phone: (781) 321-2129
Hours
| Monday
(Labor Day)
|
5 AM–7 PM
Hours might differ
|
| Tuesday | 5 AM–7 PM |
| Wednesday | 5 AM–7 PM |
| Thursday | 5 AM–7 PM |
| Friday | 5 AM–7 PM |
| Saturday | 5 AM–7 PM |
| Sunday | 6 AM–6 PM |
Menu
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Photo Gallery
Reviews
zhihan lin
They made my drink way too sweet. I didn’t complain about it, but simply asked nicely for a cup of ice so I could make it less sweet myself. However, they refused. There are plenty of other locations with better service, so I suggest trying other places if you’re reading this review.
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Tasha M.
They could easily get a 5 star review because the coffee is usually spot on, but the attitudes in there are terrible and it all starts with the manager. You can say thank you 6 times back to back and they will still ignore you and not say you’re welcome (happens every trip)- especially if the transaction doesn’t go as smoothly as they’d like. Like God forbid you ask them to scan the app again when the scanner doesn’t pick up the promo….and your doomed if you ask them to remake something (death glares). I totally understand why employee retention is an issue at this location. That manager is just wicked!!! This location is canceled as of today. I’m not paying for an attitude. I’d rather take a shot in the dark with getting a good coffee and go to a location where they’re not so miserable every day of the week.
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Nick Mastro
If I could give a zero I would that Indian manager is so ignorant an rude inconsiderate. Horrible service don’t stop.
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Josh Vasquez
This dunks used to be on point with everything. I wouldn’t go anywhere else cause I knew they’d get it right every time, but I haven’t been able to come back here for a while. Every latte I order is incorrectly made, and the sandwiches are cold. My wife orders bagels and it’s 50/50 whether or not they’re toasted, and the cream cheese is NEVER put on, busy or empty. Overall, place needs a little help.
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steven kupelnick
This particular Dunkin’ had no seating still due to Covid I’m guessing but what was worse was I was with my elderly father who needed the restroom and neither of them were open. We were told neither were working.
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ranran k
they make the wrong sandwich then disrespect you when you ask for the correct one. I ordered a turkey sausage, egg, cheese add bacon. received a sausage and bacon…..they said what i received was correct. they eventually made the sandwich but still didnt understand. handing me the food the 3 in the front were making faces to eachother. i was nothing but nice and really wanted what I ordered. sad part is, i doubt they will think they did nothing wrong…
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Billy James
The Staff was really rude, I had bought a drink for the first time. I took a sip and I realized I didn’t like it. I asked if I could receive another drink and I would pay for it. They told me it wasn’t there problem. I work in food service I know how your supposed to speak to a customer/guest.
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James
This Dunkin Donuts location is the best. The one on Middlesex Avenue is absolutely terrible! Order is always right, they actually put the right amount of esspresso in all drinks, and the people working there are very nice. Thank you!
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Chrissy Daigle
Worst Dunkins ever!! I’ve been going to this location for years- only for emergency coffee runs. They always have 20 people working there, even though it’s not busy, but are incredibly disorganized and rude…I’ve NEVER received the correct order- from the simplest coffee, to most basic donut…It amazes me that they cant get one order right! Im a director at a local business, and it is an ongoing joke with my coworkers…This place is horrible and I will never go back!
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Rayd103
The people are very nice but the hours are not the greatest it seems like they don’t open as early as the other locations and they seem to be closed as soon as it gets dark. I will say this because there is no drive thru you can usually get right in and out because most people are heading to the drive thru locations
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