Fast-food chain for Chinese standards, including some health-conscious options. Based on 413 reviews, the restaurant has received a rating of 3.7 stars. Price $
✔️ Dine-in ✔️ Takeout ✔️ Delivery
Address:
255 Soscol Ave, Napa, CA 94559
Phone: (707) 258-0202
Hours
| Friday | 10 AM–10 PM |
| Saturday | 10 AM–10 PM |
| Sunday | 10 AM–10 PM |
| Monday
(Labor Day)
|
10 AM–10 PM
Hours might differ
|
| Tuesday | 10 AM–10 PM |
| Wednesday | 10 AM–10 PM |
| Thursday | 10 AM–10 PM |
Menu
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Photo Gallery
Reviews
Vasilii Baranov (Vsmisli)
I love your chain of restaurants and have been to many cities. But I’ve never seen anything like Napa. Terrible service. I asked for a large plate, pointed to the dishes that I want. The staff forgot to put me one, I showed that I need three different ones. When they gave me the food, I saw that they put only two types . I called the manager and asked them to give me different servings, not two of the same. The manager started saying that it was my fault for not explaining to them which portions to choose. I asked for a substitute dish. She refused, this was happening in front of the customers. I got upset, but I didn’t fight. I just never go to Panda Express Napa again.
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Noemi Tafolla
I ordered shrimp and when I opened the box it was completely empty where the shrimp should have been, I live about 15 minutes from the location so I was NOT about to drive all the way back. This is completely unacceptable !
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Sharie M
I walked in on my phone. No one was in line but I was standing back in case customers came in. I ended my call quickly and walked up to counter. I was never greeted or acknowledged. A customer walks in and heads to other end and was greeted immediately because he had phone/Uber ears or something. I’m still standing at counter while an employee looks att me & proceeds to make a takeout plate. Now another customer walks in and another employee greets him and ask what would he like to order. I say excuse me am I invisible! She says oh you’re ready because you start over here. I’m a few feet over. I say you guys didn’t acknowledge or greet me! It’s obvious I’m ready to order. She says I can help you & I say no continue with his order. I ended up walking out!
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Norma Coronica
Slow service, under staff! Got here at 1:18pm. Time check now: 1:35pm as I write down this review and they haven’t take my order yet. Sadly, I got my food ay 1:43pm! Such a waste of time.
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Mikaela Ramirez
Horrible service!!!!! 0 stars. Will never return I will go to different location. My order was ready 30 minutes after claimed. Women who works here rude to customers and employees. 0 STARS!!!!
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Gregg H
I asked Ralph for two of their plastic containers of sweet and sour sauce. They said they don’t have them any more due to covid (yeah right) and so now they have little packets of it but won’t give me more than two. Fatima said we are saving them for other customers and yet while I was there not one other customer asked for them. But I got 3 chili sauce and 3 soy sauce which I didn’t ask for.
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Robert Hutchings
This location is severely under staffed. There is no where to sit with all the delivery drivers waiting for orders. It has taken an hour and 15 minutes to get our online order. It is honestly faster to wait in line then to pick up an online order. The store should either hire more people or limit the amount of online orders they are accepting. On another note, opening another store would be a fantastic idea.
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Kristen Kelly
The food is really good and fresh but DONT go after 5pm on a weekday. There’s a huge line for online pick up and carry out. I waited like 30mins in line bc they had so many online orders to address. They had plenty of staff but it seemed like they couldn’t go fast enough. They dont seem to actually make the online orders till they come to pick it out so maybe that’s why.
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Michelle DeLaCruz
Worst online pickup service ever since the pandemic. The whole point of ordering online is to not have to wait in line at restaurant. I ordered at 7pm and said order will be ready at 7:25pm it’s been 1 hour and still not ready!
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John Ellerse
Ordering online for pickup at 6:30 on a Saturday is a mistake. Instead of selecting ASAP, I selected a time a little later. Got there on time and had to wait outside for 20 minutes. They have you write your name on a board with a clean pen and wait outside. People were coming and going that ordered inside. I will not go at that hour again. Too many people for a small space inside and a small area to wait outside. Clearly, they are doing something right, since soooo many people go there. My experience picking up much later or on an off hour works far more smoothly. Presently, they have a deal online, that if you buy a $30 gift card, you get a free bowl ($6.80 before tax). Also, if you fill out survey (see your receipt) within 2 days, you can get a free entree item on next order with the purchase of a 2 entree plate. Their fried rice was great. We also like the veggie spring rolls. I WISH they would bring back their hot & sour soup.
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