While some things have changed over the last few decades, El Pollo Loco’s delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way – on our signature open-flame grills – then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in Tustin,CA, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.
Fast-food chain outpost known for Mexican classics made with fire-grilled chicken. Based on 496 reviews, the restaurant has received a rating of 3.6 stars. Price $
✔️ Dine-in ✔️ Drive-through ✔️ No-contact delivery

Address:
13421 Newport Ave, Tustin, CA 92780
Phone: (714) 450-7090
Website:
Hours
| Friday |
10 AM–9:30 PM |
| Saturday |
10 AM–9:30 PM |
| Sunday |
11 AM–9:30 PM |
| Monday
(Labor Day)
|
10 AM–9:30 PM
Hours might differ
|
| Tuesday |
10 AM–9:30 PM |
| Wednesday |
10 AM–9:30 PM |
| Thursday |
10 AM–9:30 PM |
Menu
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Menu Photos
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Reviews
Eric Mayfield
I should know better than to expect good quality from this chain. They consistently offer substandard food, smaller portions, higher costs and bland tasting food. I bought the double meat chicken bowl and I’m still trying to figure out how much chicken one gets with the regular portion. Also I thought there were no beans in the bowl because they were divided in the bowl. The salad dressing was watered down and with extra Pico de gallo, save the calories and have a better tasting salad. Orrrrr… go to a smaller non-chain and get better quality and bang for your Buck.
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Miguel Gonzalez (Angel)
We visited this place to eat this Sunday and the personnel seem to have bad customer service, I asked them for sauce and they only gave me one and I had to ask to give me more. I was seeing that they don’t like to be asked for extra sauces. I guess they closed early or something but they told us to get out and we were still eating, for what I know no restaurant should kick u out if you are still eating no matter what. So what you think I should rate this pollo loco pollo . Nah not cool coming to have a bad experience.. this was the only time I
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Veronica Espinosa
The food here is lovely, the workers treat you with respect and kindness.There is trash here and there, but notify a worker and they will come to pick it up, or be helpful and throw it away! Overall amazing place to dine in or take out!
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Robert N
The employee Rosa is an amazing worker and always gets my order correct! She needs a raise Asap! No Rocky. I’m only going back because of her. She’s like a Chicken Goddess and brings energy to that restaurant. I’d consider her the goat of fast food, and above Michael Jeffrey Jordan in terms of GOAT status In their own profession.
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Bonnie Blanchard
We came here for dinner tonight and my 5 year old really had to use the potty. They would not allow my 5 year old to use the bathroom until after we ordered which would have been too late for him. We went next door for dinner and won’t be coming back.
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Dave
Eaten at this location twice now and both times my mac and cheese was watery and chicken could’ve been cooked longer. Chicken isn’t bad, just looks like it was baked rather than fire-grilled. I recommend to keep it on the grill a little longer. And mac and cheese definitely needs to be thicker. Also, had to ask for my churro to be properly seasoned. Barely sprinkled any sugar on there, luckily the cashier was a nice young lady who added more for me.
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Brad Johnson
This is the 3rd time in one week that I get home and my order is completely wrong. And terrible.
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Anthony David
Employees here always seem happier than other locations – food consistency is closer to good every time and normally the wait here is faster than other locations.
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Estella Escalante
Picked up an online order to seeing that I’m missing 4 churros and a side sauce. Called twice no answer. Not a fan of online orders coming up as wrong when the store is not busy upon arrival.
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environment Eller
Worst place ever sat on speaker waiting to order for over 5 minutes nobody responds this has happened to me several times already so I pull up to the window and she told me I couldn’t order because I didn’t order at the speaker worst place ever do not eat there very rude the fat lady with the glasses you would think they would help me out that place is absolutely trash please nobody go there zero Stars
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