Based on 82 reviews, the restaurant has received a rating of 3.4 stars. Price $
Address:
1827 Western Ave, Albany, NY 12203
Phone: (518) 862-2030
Website: http://www.infernopizza.com/
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Reviews
Bob H
One of the better tasting pizzas in the area, however their other food is non-consistent. I ordered a “BIG” toss salad and it had a whole bunch of other stuff in it of which I did not know because it’s was not described in their menu. Menu said it feeds 3 to 4 people however it only fed one, very small salad for $12.50.
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John Giordano
I ordered lasagna with sausage and a ham and cheese sub with no lettuce and no tomato. The lasagna came like tomato soup with no meat inside, and the sausage tasted like hot dog meat. The ham and cheese sandwich had lettuce and way too much of it to cover up that they put no ham inside, and overall the meal made me sick. I wish there was a no star button.
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Megan Mitchell
The pizza here has a wonderful taste to it, they have a great recipe! Salads are my favorite too simple, fresh and delicious! Their dinners are mouth watering and satiating. And you can beat the amazing, hardworking staff! Please try Infernos for lunch, dinner or catering they are fantastic!
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Shelly Cuzdey
Was deeply disappointed with my dinner order tonight. Placed order this evening about 4:30 pm. Was told it would be delivered in 35 minutes. After waiting patiently for an hour (5:30 pm) I called to verify where pizza and wing order was. Young girl who took original order was surprised we hadn’t received our dinner. Said delivery would arrive very shortly. 5:45 pm delivery here asked driver if he had gotten lost said he had many deliveries one to voorhesville, which is 30 minutes away from my area. Ask if food was cold he stated no. Of course, gave him a good tip found food to be very cold and uneatable. Called Inferno back at 5:47 pm told young girl about how disappointed I was of cold food that this was unacceptable. She stated she would have her manager call me back. It is now 8:45 pm and I have NOT received any call from her manager. What a waste of $36 including tip. Will never order there again customer service is awful.
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Matthew Evans
Super friendly, great pizza, and an awesome side salad. I started going here last week, looking for a new place to have lunch. I was welcomed warmly by the owner, who is a bills fan much like myself. We had great conversation over excellent pizza. Went back this week and was welcomed as warmly as you would expect family to be welcomed. Five stars because 6 isn’t an option.
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Mary Bailey
I ordered pizza and wings today from Guilderland Inferno. I placed the call at 5:29pm, was told delivery would be 45 minutes to one hour. I called them at 6:49pm asking where my order was. I was given the excuse that they were “swamped ” and my order wasn’t even made yet. I was reassured that my order would be delivered in 20 to 30 minutes and it would be hot and fresh. At 7:20pm my order was delivered. The pizza was cold and wings were barely warm. This place has gone downhill and I will not order from them again. Whoever is running this particular Inferno should be replaced.
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matt s
If I could give it no stars I would. 15 year weekly customer. Tired of my order being wrong or late. Last straw was tonight I waited 2 hours to have the manager hang up when I called to inquire about order. New business down street here comes a loyal customer that just wants some courtesy.
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John Hurley
Ordered a veggie pizza and wings, the wings had a good flavor and I would order them again. Pizza had inconsistent cuts of onions and broccoli and far too many veggies. The middle was under baked and ended up sticking to the deli paper underneath. Training needs work.
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TJ Dickson
Absolutely the worst experience I have had with pizza delivery in my entire life. We ordered three pizzas and an order of wings. When the food arrived, the pizzas were crumpled in a ball in the box as if all three boxes were transported on their side. When we called to inform the manager he offered us an $25 credit for an $80 order.
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D Anderson
I’ve lived at the same address for a few years and every time I order they deliver my order to the wrong address. Each time I call and employee says they updated my address (linked to my phone number) in the system. My last experience was the worst when I had to call back, as well as, call the delivery guy multiple time before my one pizza finally arrived. 1hr and 23 min later. Door bell rang right as I was calling to cancel my order.
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