Long-running chain serving signature breakfast items & a variety of coffee drinks. Based on 91 reviews, the restaurant has received a rating of 3.4 stars. Price $
✔️ Dine-in ✔️ Drive-through ✔️ Delivery
Address:
8584 W Dempster St, Niles, IL 60714
Phone: (847) 768-1900
Hours
| Sunday | Open 24 hours |
| Monday
(Labor Day)
|
Open 24 hours
Hours might differ
|
| Tuesday | Open 24 hours |
| Wednesday | Open 24 hours |
| Thursday | Open 24 hours |
| Friday | Open 24 hours |
| Saturday | Open 24 hours |
Menu
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Photo Gallery
Reviews
Ed Pizza
Brand new location, well designed and roomy dining area! This location has both Dunkin’ Donuts and Baskin Robbins. Muffin was fresh and donut was delicious. What I liked best was they have separate lines at the drive-through for “mobile orders” and “order here” so if you pre-ordered you don’t have to wait as long. Good idea!
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Lea Brecel Limon
It was spacious and really clean inside. The people who gave me my food was all smiles and really nice. I got coffee, hash browns, and chicken stuffers. The coffee was okay, it doesn’t really have a strong coffee taste. Overall, it was an okay experience.
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Jessica Cholewa
Sweet staff. Fast service. Clean tables. Try the icecream shakes! High traffic store with easy entrance. Patio seating available soon.
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Thomas Giannopoulos
You get 1 star because I stopped there last night and $4 for a 1 scoop cup of ice cream. GTFOH. You guys should be ashamed of yourself. $4. I will NEVER stop again and hope you see this
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Azeem Syed
Horrible customer service! The associates are not in the mood to accept any requests when they mess up your order. It opened recently so I thought I would give them my business, but I guess I made the wrong choice. Please have some courteous sales associates who can take orders with a smile. A simple smile will go a long way. We pay a premium for the coffee and other snacks, so we deserve at least acceptable customer service. Thank you.
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Fahad M
This location opened up this year so is brand new. Everything is spotless. Service was great when me and my friend went in for some tea and coffee. Great place to work on your laptop and get a wireless phone charge.
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Daizie Maningding
They’re supposed to be open 24 hours dine in and drive thru but workers overnight refuse to open the door for dine in just because they were lazy to work and serve. This guy who wears glasses refused to open the door for me when I made an online order and I have to pick it up. I called them and he told me to walk to the drive thru and refused to take more orders from me. He lied and told me they only do 24 hour dine ins Fridays-Sundays? When I always go there before summer to study overnight they’re open 24/7. It’s ridiculous.
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Olga Martinez
Today was my 3rd time coming to this Dunkin Donuts. It’s super convenient because It’s right down the street from work but all 3 times I have been very disappointed. The first time I unknowingly went through the Mobile Order Lane, and they let me sit there for some time without coming to the intercom. When I finally called out the tone they used when telling me I was in the wrong drive thru lane was very demining. They also neglected to properly put the lid on my coffee and as I grabbed it from the person at the window it spilled on my hand. There was no apology or offer to give me a new one. By this point I was extremely frustrated and just drove off. The second time they gave me the wrong order which I didn’t realize until I got to work, and the coffee had grounds at the bottom. Today I had to correct them twice with my order. Once at the pay window and then again at window 2 when picking up my order and yes, the coffee had grounds at the bottom again. Needless to say, I will not be coming to this location again. I rather go a bit out of my route to a location where I know the staff is friendly and they will get my order correct. I will say they are quick with the drive thru but that is probably because they are not taking the time to listen to your order correctly, double check what they are giving you or taking the time to properly putting the lids on the coffee cups and not being sloppy when brewing the coffee.
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Becky Brakel
I am often almost given the wrong order. I always have to tell the person giving out orders what I ordered. They have a very friendly staff and always find my food, it just usually takes another try.
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FL R
There is ALWAYS only one guy working with 6 cars lined up with 20 minutes wait for 1 scoop of ice cream. Get more help and stop being cheapa$$s.
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