Long-running chain serving signature breakfast items & a variety of coffee drinks. Based on 175 reviews, the restaurant has received a rating of 3.2 stars. Price $
✔️ Drive-through ✔️ No dine-in ✔️ No delivery
Address:
Shell Oil, 225 Whiting Farms Rd, Holyoke, MA 01040
Phone: (413) 536-1870
Hours
| Monday
(Labor Day)
|
5 AM–8 PM
Hours might differ
|
| Tuesday | 5 AM–8 PM |
| Wednesday | 5 AM–8 PM |
| Thursday | 5 AM–8 PM |
| Friday | 5 AM–8 PM |
| Saturday | 5 AM–8 PM |
| Sunday | 5 AM–8 PM |
Menu
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Photo Gallery
Reviews
Rebecca Morgan
One of the best Dunkin experiences I’ve ever had! The two girls who took my payment and gave me my food were polite, and there were no errors with my order at all! A rare phenomenon lol (12/13/22, 1:43pm)
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Lindsey dusseault
you can rebuild this place a thousand times over and it will still suck. Same rude, inattentive, and unprofessional staff. you can’t get a coffee within a decent time it’s always more than 15 to 20 minutes if you’re lucky.
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Oscar Sanchez
Several bad experiences in this place, when you order something in the app, it’s because you don’t have the time to be waiting.
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Radu Sinigur
Lazy workers wrong orders ! 1 car in front of u 20 min wait but 4 employees working inside I just don’t get this! For some reason Dunkin it’s not like is used to be before
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Rayne Reynolds (Raynebows closet)
Always a a good place for in the morning but when you go later in the day all the good donuts are gone plus they’re kind of understaffed . I feel bad for the people who work there trying so hard to fill the orders. I would say to them if they did a good job and tried their best.
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Alanna Graff
Ordered ahead on the app to pickup via drive thru. I get to the drive thru – guy who spoke as quiet as a mouse says the drive thru is closed and I need to park at a pump and walk in. Walked in – order wasn’t ready. Had to yell my order at the one other employee because she couldn’t hear me with an airpod in. If youre in a hurry at all. avoid this location at all costs.
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Jessica Underwood-midura
I attempted to place an order through drive through and the person on the headset was so rude I couldn’t even place my order with out being interrupted and given an attitude. Told her to keep her attitude and went to a dunkin location where I was treated much better. Tried to call to speak to a manager but this dunkin appearantly doesn’t answer their phones. Recommend going to another location if you can. No one goes to dunkin donuts to be treated or disrespected like that.
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Jay Kruz
Poor pathetic slow service, six people working in the Dunkin’ donuts area including manager. All talking laughing giggling and not doing their job while people are standing at counter and drive-thru. In need of new management and new staff members immediately!!
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Jailene Vlogs
Burnt my wrap and didn’t cook my avocado toast i work at a Dunkin and know how the food is supposed to be made this Dunkin is not up to standard
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Stacy Labonte
FEB 16TH 12:30 -12:40 PM . I was the only customer inside and I ordered TWO items, BOTH items BIG FAIL. Frozen drink I asked for extra caramel on bottom, sides and top it was only put on the top.. So I asked the cashier if I could have some caramel so I can do it myself, she gave me some no problem. Now five minutes go by and I’m still standing there so I’m asked is that your order on the screen??obviously I’m the Only one here !! So now she makes the sausage egg and cheese on croissant ya the girl who failed making the drink starts the sandwich ♀️ finally get my sandwich.. when I open it I notice the croissant is CHARCOAL, BURNT TO A CRISP!! in the trash it went. If I didn’t have to go pick up my son from school I would of went back in and told her TO EAT IT.. She knew the thing was burnt and didn’t care gave it to me anyway, She definitely did it on purpose because I said she made my drink wrong.. cashier was very pleasant and should probably be doing both jobs !! Get rid of little girl with no personality she can’t cook , can’t make drinks and has no people skills. If you keep her you should retrain her!!
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