While some things have changed over the last few decades, El Pollo Loco’s delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way – on our signature open-flame grills – then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in Rialto,CA, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.
Fast-food chain outpost known for Mexican classics made with fire-grilled chicken. Based on 796 reviews, the restaurant has received a rating of 3.7 stars. Price $
✔️ Dine-in ✔️ Drive-through ✔️ No-contact delivery
Address:
1220 W Foothill Blvd, Rialto, CA 92376
Phone: (909) 562-0356
Website:
Hours
| Friday |
9:30 AM–10 PM |
| Saturday |
9:30 AM–10 PM |
| Sunday |
10 AM–10 PM |
| Monday
(Labor Day)
|
9:30 AM–10 PM
Hours might differ
|
| Tuesday |
9:30 AM–10 PM |
| Wednesday |
9:30 AM–10 PM |
| Thursday |
9:30 AM–10 PM |
Menu
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Photo Gallery
Reviews
Jeanne Newell
Ordered in side with a young male justine Manger. He got the order wrong . Suppose to give 4 thighs. Later when speaking to him he said was rushed. He put salad dressing on salad . Asked to have none on it. He said that’s the way its suppose to be. But replaced one salad with no dressing. When I asked for a pk ranch dressing on side. He said it’s 40 cents. For being rushed. He took plenty of time arguing with me. He ended up not charging the 40 cents but warned me. Next time I would be charged . He also only gave 2 small salsas. .When spouse called to speak to manager . He said he was manager. And acted the same way to her as he did me. Arguing about salad dressing comes on salad . And excuse for order wrong as rushed . Just not professional. Or understanding of our concerns. He even said how can i make it up. But ready to end call. He has zero personality When she asked to talk the GM he Said you can only talk to me. Not GM. And pretty much ended call.
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roadrunner Cali
I really don’t like to give away bad reviews but this is a must. Last time I went I have to wait 40 minutes to get my order and when I get my order it was burned and the manager what’s over there. Just talking to the ladies working over there and not really didn’t set up. Good with me. I got good experiences before at the same place but this time with this manager it was kind of bad and I was not the only person waiting. It was another customers. Also waiting for a long time for the order that they probably was bad. I don’t know. I just got a bad experience that day. I hope it was the only that day
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Jessica
Sadly this location can never get your order correct. Was over charged at drive thru and when I drove back to the drive thru the manger lady was told I had to go inside to get my correct order because of the timer. I was on my lunch break. She was more worried about the timer than giving customer service. Then she closed the window. I think she’s to be better trained on how to value paying customers.
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SV SV
We placed an order and the chicken breast was hard as bricks, I said no cilantro on the birria tacos and they added cilantro and the meat was burned, the lettuce on the salad was bad and the nacho chips were stale. The customer service and quality at this location is terrible. I love El Pollo Loco but this is one of the worst locations. Do not eat here the food quality and customer service is terrible!!!
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Octavio Santana
Very great customer service ! fast and smooth . they also actually give a decent amount of cilantro sauce , unlike other spots i’ve been too.
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Richard Poirier
It started out on the wrong foot. First I wasn’t able to order online. So I walked in waited about four or five minutes to get someone to take my order. I wanted a 16 family. I was told that it would be a little wait. No problem I’ll wait. Got home and we had only two sides. I should have checked it before I left. This is the second time in a row it’s been screwed up. This store and S Riverside.
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Alejandra Hernandez
Ordered the birria tacos, container was literally half way, asked for creamy cilantro I was given 3 that were a quarter full, might as well have given one that was actually full. Mac and cheese was watery. Definitely not worth it
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amarion medina
Great customer service management was great and very helpful especially since I have food allergies and they told what is safe to eat and what’s not
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Steve Alfaro
Here is a possible review of El Pollo Loco @ 1220 West Foothill Boulevard, Rialto, CA 92376:
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JustSome1
I sometimes go there on my lunch break and they are really fast with my food and never had a problem with them
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