Long-running chain serving signature breakfast items & a variety of coffee drinks. Based on 250 reviews, the restaurant has received a rating of 3.8 stars. Price $
✔️ Dine-in ✔️ Drive-through ✔️ Delivery
Address:
7422 Broadview Rd, Parma, OH 44134
Phone: (216) 573-2772
Hours
| Wednesday | 5 AM–9 PM |
| Thursday | 5 AM–9 PM |
| Friday | 5 AM–9 PM |
| Saturday | 5 AM–9 PM |
| Sunday | 5 AM–9 PM |
| Monday | 5 AM–9 PM |
| Tuesday | 5 AM–9 PM |
Menu
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Reviews
Joe K
I am usually in the area working I will never stop by this Dunkin again. Everyone was rude, I sat at the counter for about 4 minutes while employees walked past. No one said “someone will be with you in a moment” not even a “hello”. The young lady came to the register ordered HER food on the register then proceeded to tell me someone will be with me in a moment. After she was finished she took my order. Granted I understand it’s “fast food” however that was very unprofessional. This location is an absolute no for me.
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Kenneth Gillissie
Even with at least 5 workers, one of which was a manager, they chose not to serve walk-in orders. Believe there was 6 but for the sake of certainty I’ll say 5. We were greeted apologetically upon walking up to the counter and told only drive through and mobile orders were being accepted as they were short staffed. Upon asking they confirmed you could wait and make an order on the app.
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Ryan Feher
I am in sales and work all across NE OH & have been to probably almost every Dunkin as a result. I can confidently say that this one is the absolute worst. No matter what time of day I go, the employees are rude, slow, and almost always get my order wrong. They have to ask me pretty much every time what was on my mobile order as well…umm how do they not have that!? The inside is almost always closed for ordering as well. Stinks as it’s the closest one to my home and have to endure this one the most.
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Tricia Teribery
I visit the location very often. I have to say over the last few weeks arrive has declined. The last 2 days my food order has been wrong and the wait for the drive thru has been ridiculously long. I normally wouldn’t say anything but second day in a row my order was wrong. Step it up Dunkin.
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Reginald Starnes
This Dunkin’ Donuts has a terrible Customer service. The only time I seen anybody smile is when they messed up a customers order girl said I’m not required to smile. I think she should get a job away from the public. Management must be aware of all the bad reviews I’ve never walked into a Dunkin’ Donuts and seen an empty tip bowl that said it all and this is my first ever review in my life. They were absolutely terrible. Well actually, the one girl was.
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Laney
NOT EVEN a 1 star!! worst dunkin around. stopped in with a couple friends for drinks & sandwiches. had two workers, no manager. friend asked for a grilled cheese, “sorry we cant make that. we don’t know how and aren’t trained too.” while it’s not workers fault entirely, handled it with a bad attitude. & then! on top of that, frozen hashbrowns! couldn’t get a refund for the gross food because of no manager! their entire staff here needs to be checked…
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Karolina Leszczynsky
I walked in today and ordered of coffee with a grilled cheese and hash browns . Tell me why the only 2 people that are there are untrained and don’t know how to make any of the hot foods. She told me “sorry me and him weren’t really trained on how to make those so i can’t make it”. She charged me after she knew no one knew how to make it. When i got my hash browns they were frozen in the bag and when i handed them back to her she said “oh i thought i had the oven on” at that point i just asked if i could get a refund and then she said she’s not able to because there isn’t a manager there which i do understand but??!! who left these untrained workers to operate this dunkin by themselves seriously. Worst experience.
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Matt Oberlin
I’m not sure what has happened recently, seems like all new staff. Orders are often wrong or missing items. You see every car slowly pulling away and/or stopping to verify orders. Very long slow lines recently as well.
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Natalie Prodan
At 7:30 pm on a Friday night I wanted to purchase one glazed donut for my child. A special treat. I was told by the female cashier that they have zero donuts of any kind. None. Zip.
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Dawn Marie
I picked up donuts and coffee. The guy at the window was nice. My only issue is not having all of my order done and asking me to go back through the line. Then sitting in the line waiting for 6 cars to order then finally reaching the window again. I came through the drive through to be quick and convenient. Every other place runs it out or has you wait. There should honestly be an easier way.
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