While some things have changed over the last few decades, El Pollo Loco’s delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way – on our signature open-flame grills – then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in Petaluma,CA, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.
Fast-food chain outpost known for Mexican classics made with fire-grilled chicken. Based on 296 reviews, the restaurant has received a rating of 3.9 stars. Price $
✔️ Dine-in ✔️ Drive-through ✔️ No-contact delivery
Address:
211 N McDowell Blvd, Petaluma, CA 94954
Phone: (707) 782-0797
Website:
Social Profile: 
Hours
| Friday |
10 AM–9 PM |
| Saturday |
10 AM–9 PM |
| Sunday |
10 AM–9 PM |
| Monday
(Labor Day)
|
10 AM–9 PM
Hours might differ
|
| Tuesday |
10 AM–9 PM |
| Wednesday |
10 AM–9 PM |
| Thursday |
10 AM–9 PM |
Menu
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Photo Gallery
Reviews
Gary Grad
The only thing that’s good is the grilled chicken. $4 for a side that’s two bites is a rip, but that’s probably not the locations fault.
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Jonathan Love
Some of the staff either don’t listen or there’s a language barrier. I’ve had to repeat my order multiple times at the intercom I noticed with the older staff. The service otherwise is ok although sometimes I feel like others get service before me even when I go inside and they’ve just shown up after me.
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Vinnie Guzzetta
Food is ok. For the price can’t really beat it. The only real annoyance here is that after every order is complete (as in it was discussed that the ordering has finished) the workers always ask if I want chips and guacamole. No. I don’t. If I did I would have ordered it when I was still ordering. Is there no concept of finished with El Pollo Loco? Finished. No I don’t want anything else other than what I ordered. Repeating the same thing as a way to try and increase the amount of money made per order in the drive thru is just annoying. Every. Single. Time. No I don’t want any chips and guacamole. No thank you I said that was all when you asked me if there is anything else. No means no. NO. Does that complete your order sir? Yes it does thank you. Would you like to add chips and guacamole? No. I literally just answered your question that I had completed my order. NO No No No. Is it redundant yet? Yes I thought so too. I still don’t want anything else after I complete my order.
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Super Darrel
I ordered the chipotle avocado chicken burrito. It tasted good. The service was fast and friendly. I’m glad they tore down Burger King and put El Pollo Loco in it’s place. Seems like a healthier option.
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Martin Hernandez
Absolutely worst service ever. Employees were smoking in the bathroom and clearly by the sink near the drive through. You could see the smoke come up and then scared and wandering. I never thought pollo loco would get to this level. Seriously needs better management. I believe they were a couple boys that were smoking and high by the look in their eyes. A young boy named William and I believe the restaurants shift leader named Cecilio. I honestly can’t believe the manager is allowing them to do this and let this happen while they work. I can’t even imagine how they feed and serve customer’s. I can’t even think about anything like that going into the food. All the health code violations they are breaking. How disgusting and terrible management.
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Dee Nut
Every time I go here they get my order wrong and they skimp on the protein. Next time I’ll go down the street to el Roy’s or what a chicken. I’d have to be loco to go to el pollo
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JkBishh
The manager was so rude the night lady the other workers were so nice I’m so sad for the other workers that have to deal with her she was on a power trip.
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Michelle Windes
Clean and efficient. The entire kitchen is visible which speaks to the cleanliness.
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Michael Oblanca
Was good enough for being a chain Mexican cuisine. Didn’t expect it to be more than good. Really appreciated getting this meal for cheap through their app.
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DeathMaster436
No black beans anymore apparently. No mac and cheese even though it’s on the menu. The drive-thru is top five worst five designs drive-throughs I’ve ever seen in my life.
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