Based on 32 reviews, the restaurant has received a rating of 3.4 stars. Price $
✔️ Dine-in ✔️ Takeout ✔️ No delivery
Address:
3511 NY-16, Hinsdale, NY 14743
Phone: (716) 372-5407
Website: https://crosbysstores.com/
Hours
| Tuesday | 6 AM–11 PM |
| Wednesday | 6 AM–11 PM |
| Thursday | 6 AM–11 PM |
| Friday | 6 AM–11 PM |
| Saturday | 6 AM–11 PM |
| Sunday | 6 AM–11 PM |
| Monday | 6 AM–11 PM |
Reviews
Nick Ives
Normally I would give this place a four or five star review, however this has been the second time the manager has flat out lied about wait times. I called them, ordered two pizzas and they gave me a twenty minute to a half hour wait time. Now I know they’re busy on Fridays, so I have them forty five minutes so they wouldn’t have to rush around. I get there, and my pizzas were not even started. The gentleman said to me it would be fifteen minutes per pizza still. Absolutely had it! If it’s going to be an hour wait, tell me right up front. Terrible service there in the last few months. The manager is also rude, and gruff with customers. That location has went down hill badly! It’s a shame since it’s it’s the first location. It seems as though the man who took my order forgot about it entirely. I will not be placing a food order here even again.
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lynne mclaughlin
Crosby s in Hinsdale always had ice cream cones, only place close to our house. Took my granddaughters who are visiting from out of state and they were so excited for a cone. When we got there we were told they no longer do ice cream unless you get a bar out of freezer case. We were very disappointed and were tired from full day of swimming , so did not want to drive another 15 minutes. The girls settled for an ice cream sandwich. We went to sit in one of couple tables they had inside, first table had red sauce spilled all over on floor.
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kei harada
It’s been so hit or miss lately. Sometimes it’s great customer service and experience, and others it’s just plain horrible. The employees forgot my order placed via phone that was quoted for 20-25 minutes, ended having to wait an additional 15-20 minutes because they “were busy.” When I was there it was customers wanting a cash out with one register open and no more than 2 people in line at varying intervals when I was inside.
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Tom Huttenmaier
Justin is one of the hardest working people this store has ever seen. I’ve lived here for a while, and I’ve seen a lot of people come and go and he is always in there working his but off. He made me a delicious sub tonight and I appreciate it .Keep up the good work bud
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MrThedonwesley
Ive been coming there frequently the last week or so. The fella Matt that is working there has been standing out. He seems to be there everytime I go there an always seems to be super upbeat and motivated. An more recently I saw my pizza was made by him and not joking it was the best ive ever had during my years of going crosbys. Absolute all star.
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Dorothy Perl
I will start by thanking Miss Shelly for calling me about my bad experience at this store, she’s great! That’s someone they need to strive to keep. Have had two more subs since and they’ve been fantastic again. Thank you Shelly for taking the time to listen and discuss those issues and striving to bring back Crosby’s integrity in our small community!
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Bryan
ordered a pizza, guy on phone was rude, WAS TOLD 30 MINUTES! arrived on time and was asked “what pizza?” sadly to say i paid for it with no disscount and waited for it to be thrown in. almost another half hr. poor customer service from a couple of guys. ive been there plenty of times and do not run into many issues but this one order/vist didnt brighten my day to say the least.
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Damen Currie
Good food, especially if you get a calzone. It’s a quick place to shop for small stuff in an emergency.
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eric nelson
Just called to order a Pizza at 12:10pm, kid told me it would be ready at 2pm!
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JA SON
Cashier/manager was nice…. The lady that made my sub did a TERRIBLE JOB…. Worst sub ive ever had…. And im not a hater…. Hope you guys have a better experience.
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