Long-running chain serving signature breakfast items & a variety of coffee drinks. Based on 65 reviews, the restaurant has received a rating of 2.7 stars. Price $
✔️ Dine-in ✔️ Drive-through ✔️ Delivery
Address:
487 Princeton Rd, Fitchburg, MA 01420
Phone: (978) 400-5464
Hours
| Monday
(Labor Day)
|
5 AM–8 PM
Hours might differ
|
| Tuesday | 5 AM–8 PM |
| Wednesday | 5 AM–8 PM |
| Thursday | 5 AM–8 PM |
| Friday | 5 AM–8 PM |
| Saturday | 5 AM–6 PM |
| Sunday | 5 AM–6 PM |
Menu
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Photo Gallery
Reviews
carly harrington
The worst Dunkin’ I’ve been to. If I could give negative stars I would! Don’t even bother going inside. The counter is always closed, they will make you use the drive thru. Today I went inside again, hoping they would have the counter open. They did not. Several employees standing around doing nothing. They say they are too understaffed to run the counter. I proceeded to the drive thru, and waited over 10 minutes just to have our order taken. ( mind you this was in the middle of the day and not a peak time. There was one car ahead of us in the drive thru who waited about the same length of time.) Will not be coming back, I’ll drive a couple miles down the street. If you are in a hurry and want a quick coffee, don’t waste your time here.
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Erin Chambers
Staff is pleasant for the most part. This is arguably the worst dunkin’ donuts due to the fact the coffee is always burnt, bitter, and watery. I’ve been served stale bread, hash browns, muffins. This is the only dunkin that is consistently terrible. I highly suggest NOT coming here if you want a decent coffee.
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thedoc329
Can someone explain to me why they would give out a bagel, a knife and cream cheese for me to have to pull off the highway to complete the bagel with cream cheese? Lesson learned don’t leave the window until you completely verify your order
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Alicia Bizzotto
The absolute worst service I have ever had at any establishement in my 27 years of living. I have never written a bad review for a place, but this Dunkin is 100% deserving.
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Bohdi Zepha
Its dunks food so its meh, service is always great here, nice people
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Nicole Marin
I used to go to this Dunkin’ Donuts all the time and the manager and assistant manager and their crew were awesome! If you had an issue with your order they would remake it the correct way. The people working there now are rude, disrespectful and are slow! I went to the drive-through and they would take one car at a time after they picked up their order at the window!!! I shouldn’t have to wait more than five minutes to place an order! So now I drive the extra 3 miles to get my coffee where I get the respect that a customer should have!!!
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JBSmallz77
Great place. But no idea why this place closes at 3pm on the busiest day of the week. Which is Friday..
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michelle staskunas
Update: they should just close this dunks. They can’t even get it together enough to open inside. Drive through is stupid long most of the day and hours are all over the place. The old staff was great but since they all quit this place has gone down hill. The first people when they were only drive through couldn’t make a coffee that tasted like coffee and were so slow. This new crew is nice but all the food came out so sloppy. Not in the bread. Under cooked and over cooked in one bag. It’s too bad. Now you never know when they’ll be open. Close early whenever they feel like it. Never open inside anymore.
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Jack Tivnan
Good coffee and service
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Patricia McNeil-Federico
I understand all the bad reviews. I haven’t been here in over a month…everything was awful…undercooked bacon…acid coffee…upside-down frosted donuts leaving all the frosting in the bag. I had no choice this morning…I had to go.. I was prepared for the worst BUT TODAY A CREW OF ANGELS COOKED MY BREAKFAST!!!! Snakin’ bacon glazed and crispy. Fresh Croissant and tons of maple sugar bacon on my sandwich. Donut carefully placed in the bag, frosting up and delicious. Iced Coffee that would make world peace break out if everyone was given one. I don’t know WHAT changed in there…but today was the Dunks of my DREAMS.
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