We are open and our team is ready to serve you and your family. Stop by today for drive-thru service or order ahead using the website or the app. Also, check to see if your store has special parking spaces dedicated to curbside pickup. The Zaxby’s founders had the simple idea to serve delicious chicken fingers, wings, sandwiches and salads in a fun, offbeat atmosphere where you can be yourself. That small idea grew into something much bigger…which is how we ended up here in your neighborhood. Whether you’re driving thru after a hectic day, or catering a special event, we’re excited to serve your community. And if you’re trying us for the first time or you’ve been a fan of our flavor for years, you’ll always have a seat at our table.
Chain eatery serving up fried chicken fingers, wings, sandwiches & other American comfort food. Based on 670 reviews, the restaurant has received a rating of 3.6 stars. Price $$
✔️ Dine-in ✔️ Drive-through ✔️ No-contact delivery

Address:
1201 Murfreesboro Rd, Franklin, TN 37064
Phone: (615) 790-0210
Website:
Hours
| Wednesday |
10 AM–10 PM |
| Thursday |
10 AM–10 PM |
| Friday |
10 AM–10 PM |
| Saturday |
10 AM–10 PM |
| Sunday |
11 AM–9 PM |
| Monday |
10 AM–10 PM |
| Tuesday |
10 AM–10 PM |
Menu
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Photo Gallery
Reviews
Sharon Perkins
We left without ordering because staff focused on drive through, the menu wasn’t lit, a customer was the one who gave us the one worn laminated menu and after 5 minutes the person packaging meals in front of us who looked at us didn’t acknowledge us. It smelled funny. Added a star for their support of local sports teams in the past.
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Tim Hoffman
Zaxby’s is a staple if you want chicken. I got a signature chicken sandwich combo today. The chicken was juicy and crispy. Pickles add a nice touch to it. The fries are seasoned just right and were fresh. Not too salty. I ate this meal quick. The drive thru was quick and the staff prompt and polite. Prices are above average but the quality is worth it. We’ll be back again.
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Elaine Chatman
Got the Asia salad at Franklin restaurant was not as good or as big as the Shelbyville Zaxby. Couldn’t order extra egg rolls and customer service was not great act like it was hurting them to wait on you. Won’t be back
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Ashley Stanley
I’ve had several bad experiences over the years at this location. Tonight I ordered fried pickles and french fries. The pickles were fine but the fries had barely been cooked, I ate two of them and threw the rest in the trash. Such a waste of money.
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DeeAnn Haider
This place is a joke and has been for almost a year. I would eat here every day if I didnt have to wait an hour on my food everyday. It did improve several months ago for a short time and now its terrible again. Not only are prices higher but terrible service as well. Thank you
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James McDougall
Buffalo wing were good. The hot is not quit hot enough, but the wing was prepared correctly which made it exceptional. Next time I move up on the heat chart.
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Amy Kibbey
My husband and I were traveling through Nashville on our way home from a trip. Usually we love Zaxby’s but this time we had terrible service. My Kickin’ Chicken Sandwich came with no buffalo sauce on it at all, just the white sauce. I didn’t even get an apology when I went up and pointed it out to the person behind the counter. She only gave me one small container of sauce. Then when I asked for two more she only gave me one and told me that they usually charge for extra sauce. They made the mistake, I shouldn’t have to pay for it! Also my plate with fries sat in the window for a while before my sandwich was prepared so by the time I got my plate, they were cold. These people must have been the b team because they don’t know how to correct a mistake while making the customer happy.
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Mizzsolo Daley
OK for something quick. Reasonably priced.. I’ve had better seasoned chicken fingers. Choice dipping sauces were plan. Zaxby dipping sauce is awful. Drive thru moved pretty quickly. Workers were friendly
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Carol Olson
Order your food at the counter. They call a # for you to pick up your order. Food was just so so. I did not even eat my chicken fingers. Tasteless and dry. The bread they give you is also tasteless and dry. The sweet tea was good. Should have ordered the salad.
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Ken & Lori Reed
Hot fresh chicken. Fried dill pickles were tasty. Love Zaxby’s ice. Employee that took our order was professional. We will eat here again.
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