Long-running chain serving signature breakfast items & a variety of coffee drinks. Based on 178 reviews, the restaurant has received a rating of 3.8 stars. Price $
✔️ Dine-in ✔️ Drive-through ✔️ Delivery
Address:
Dunkin’ Plaza, 500 Northern Blvd, Albany, NY 12204
Phone: (518) 465-1001
Hours
| Tuesday | 5 AM–7 PM |
| Wednesday | 5 AM–7 PM |
| Thursday | 5 AM–7 PM |
| Friday | 5 AM–7 PM |
| Saturday | 5 AM–7 PM |
| Sunday | 5 AM–7 PM |
| Monday | 5 AM–7 PM |
Menu
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Photo Gallery
Reviews
Sumaya Lock
Worst customer service I’ve ever experienced. They are so mean and rude for no reason. They intentionally mess with customers food to make fun of them or be mean to them. For example, if you ask for toasted they will burn your bagel and if you ask for extra cream cheese they make fun of you and put a ridiculous amount of it on there. My bagel was over toasted so it hurt my jaw. It’s not funny and they are so mean. Extra cream cheese just means the person wants a little bit more than the normal. They are wasting company resources and money. If they don’t want to do their jobs then they should find a new job. What terrible people. It makes me upset because I always am so kind to them but they are just terrible. They hate their customers and think they are an annoyance well okay I’m never coming to this location again. I’m not paying this much money to have my food messed up and be treated with disrespect.
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Not Your Business
Updated review: my review from last year was a one star, nothing but bad things to say. Recently my husband and I have been going back to this one due to always being in the area. This new crew they have are on point. Drinks are always good, staff is friendly and talkative, if mistakes happen they happily handle it, it’s a complete 180 from how things were last year. We’re happy to come to this one now and it’s one of our top three favorite ones in the area.
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Erin Hennessy
Green tea tastes off, and my 8 year old drinks it ALL the time. When asked if they could just make it over, I was initially ignored by the counter person but someone from behind stepped in and took the cup from me and made me another. HE is the reason for the two stars… He should deserve more, because the drive thru order taker entered the green tea order as regular tea and just shouted to the team that it was mean to be green this was not my first or only bad experience at this location…. Just the first that I decided to review. Good thing I don’t visit regularly.
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Michael Salzer
Simple reading skills. BACON. It’s not like the drive-through was super busy either.
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Sharon Scobb
Listen I don’t body shame because I’m a voluptuous woman myself but the girl with the big belly gonna scratch her arm and tap on dirty computer screen with her gloved hands then make my bagel and cream cheese. When I requested my money back they got nerve to be mad. Bye nasty. New store with hood boogers FOH if I could give minus stars I would
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Jeneta Simpkins
As I was leaving, an employee went into the bathroom with her Apron on. That is a health code violation.
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Todd Moses
Better service here than most DD’s. These guys actually had the donuts that I asked for !!!
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Shannon Wright
Excellent service, cheery staff, and cool new coffee taps! Also has outlets including USB ports on the tables.
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Sherri TF
Awesome well trained staff. I ordered an iced carmel latte. And Mikiaya (spelling maybe off) was making the drinks, he did an awesome job. Perfect!
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Daniel Johnson
Service is good , they just need to put napkins in bags.
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