Founded in 1975 in Dallas, Texas, our heritage continues to be a key part of who we are and how we serve our Guests. We take great pride in our purpose of connecting with and serving our Guests and giving back to the communities in which we call home. We are known for our bold flavors and expertise in Burgers, Ribs, Fajitas and Margaritas; as a technology pioneer leading the industry in the creation of the digital Guest experience; and, as a company that puts our people first and fosters a culture of family that makes every ChiliHead feel special. Dine-in, curbside or delivery.
Family-friendly chain serving classic Tex-Mex & American fare in a Southwestern-style setting. Based on 720 reviews, the restaurant has received a rating of 3.7 stars. Price $$
✔️ Dine-in ✔️ Curbside pickup ✔️ No delivery

Address:
370 B, 370-A Cox Creek Pkwy, Florence, AL 35630
Phone: (256) 760-8081
Website:
Hours
| Thursday |
10:30 AM–10 PM |
| Friday |
10:30 AM–11 PM |
| Saturday |
10:30 AM–11 PM |
| Sunday |
10:30 AM–10 PM |
| Monday
(Labor Day)
|
10:30 AM–10 PM
Hours might differ
|
| Tuesday |
10:30 AM–10 PM |
| Wednesday |
10:30 AM–10 PM |
Menu
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Photo Gallery
Reviews
Joanna alamillo
Went around 8pm and it wasn’t very busy which is a plus for me. The server was amazing. She was friendly and attentive which made the experience a good one. The food was amazing. My burger was cooked to perfection and the fries fresh and hot. Definitely recommend getting the mango tea.
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Jamie Griffin
Nice customer service, good selection of food and drinks, and really good chicken sandwich and fries.
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David Bedard
Walked in the door at 9:04pm had our order in 10 min later. But this is where is starts to go bad. It took 30 minutes to get two ice cold bowls of soup. Had to ask them to microwave it just so we could eat it. Its comes back out 10 min. Later followed by our cold plates of food. My mac and cheese is crunchy and old like it sat out for 6 hours. Steak was barely warm.
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Kristina Sumner
Our server Latasha was absolutely awesome!! She was great with my 5 year old who was really hungry. She helped get him to calm down and chill while he was waiting for his food. Definitely will be back because of her! Food was spot on also!!
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Cosa Cosa
Left after 20 mins. Didn’t even have a hello. Went to our favorite Mexican restaurant and had our food and drinks in 10 mins.
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BETH Dawson
I wish there were more lower calorie options here, but I do love the big mouth bites and the egg rolls!
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Ari Owens
Very poor service. Now let me start from the beginning, now I’m not the type to spill the tea but I’ve just got to tell. Me and my family went to Chili’s after church on Sunday ✝️. Any chance I get to eat with my family is a very important thing to me, so I take it quite seriously. We got there around 11:10, and we were one of the first people there, and we didn’t leave until 12:45, which was not by choice. Now let’s get into the juicy stuff. First of all they got basically all of our orders wrong, was it on purpose I don’t know, but I do know that it wasn’t right. My grandfather never even saw his food, and that made my grandmother very upset. She’s never upset. In conclusion I would just like to say we were very disappointed in you Chili’s.
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Blake Huff
So well have been to this place 4 times . Everytime we come here the same thing happens. My girlfriend has a service dog and they sit us on the other side of the restaurant away from everybody. The last time we were in there we got seated as our usual table and 7 or 8 other couples came in and set them no where near us. Then in top of that 15 minutes after we got our food they rushed to get us out of there. I have done hired a lawyer to sue them for discrimination. We have the ADA on our side as well. Amy was the waitresses name we had
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Meritta Parker
Very good food excellent service our waitress was great and very helpful. New management and staff a lot better than before. Highly recommend.
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emily cox
I normally like chilis and the service is usually pretty good but today we had a party of two and it took us 1 hour and 50 minutes to eat and pay. Over 20 of those minutes were spent on fixing our check that they had wrong. I won’t be back for a long time.
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